IV never in my life walked into a building felt welcomed from start to finish , excellent service really friendly explained everything in detail . I'm so happy I went here to look for a car and left w... See more
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Review summary
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Wow what can I say ! Amazing experience with crystal ! Fabulous test drive, Fabulous experience from start to finish . Professional at every level making my car buying process an absolute joy ! Could... See more
Company replied
My experience buying a car from JW Autos was excellent. The whole team was friendly and helpful, making the entire car-buying process simple and stress-free. I also part-exchanged my car and they made... See more
Company replied
All the staff who helped us to purchase a new car were really knowledgeable and helpful. Helping us to narrow down our search, taking cars out for a test drive, and eventually buying the one we wanted... See more
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Company details
Written by the company
With a family history in motor vehicle sales across Kent, I grew up surrounded by cars and developed a passion for the industry from an early age. In 2020, I decided to build something of my own — and JW Autos was born. What began with just three cars quickly grew into a thriving business. Within five years, we expanded our stock to over two hundred vehicles and earned a strong reputation for personal service, expert knowledge, and high-quality used cars. Our commitment to excellence has been recognised nationally, winning Newcomer of the Year and UK Independent Dealer of the Year (General Sales – Under 150) at the 2023 MotorTrader Independent Dealer Industry Awards. We specialise in reliable, great-value everyday vehicles, sourced through trusted networks to offer a wide range of popular makes and models. Every car is personally selected and put through a rigorous 147-point inspection at our 22,000 sq. ft. preparation centre, where our team of master technicians, painters, and detailers ensure each vehicle meets our strict Quality Standard. Despite our growth, our values of integrity, transparency, and genuine care remain central to everything we do. Whether it’s your first car or your next one, JW Autos is dedicated to offering a straightforward, friendly, and trustworthy buying experience. Jack Waddell Founder, JW Autos
Our promise to you!
Written by the company
- Trust, transparency and care
- At JW Autos, our promise is simple: to provide every customer with a car-buying experience built on trust, transparency, and care. From the moment you step onto our forecourt, we treat you like family, guiding you through every step with honesty and clarity. Every vehicle we sell is hand-picked and rigorously inspected to meet our strict Quality Standard. With a comprehensive 147-point check at our state-of-the-art preparation centre, we ensure your car is safe, reliable, and ready for the road. Our team of expert technicians, detailers, and specialists take pride in preparing every vehicle to the highest standards, so you can drive away with complete confidence. We promise no hidden surprises, no pushy sales tactics—just straightforward, professional advice tailored to your needs. Whether it’s your first car or your next upgrade, our goal is to make the process simple, enjoyable, and stress-free. At JW Autos, your satisfaction isn’t just our priority—it’s our promise.
Our Service
Same Day Drive Away!
Here at JW Autos, you can enjoy your new vehicle immediately, as all of our stock is ready for you to view, choose, and drive away without delay.
Contact info
J W Autos, Unit 1, Ballard Business Park, Cuxton Road, ME2 2NY, Rochester, United Kingdom
- 01634540990
- sales@jw-autos.co.uk
- jw-autos.co.uk
4.4
Excellent
361 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 68% of negative reviews
Typically replies within 1 week
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Very welcoming and friendly with all…
Very welcoming and friendly with all questions answered quickly
4 February 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Ask for Louie
Went to look for a new Mercedes here and was greeted by Louie, very helpful and informative. Would definitely recommend.
Thanks Louie!!!
31 January 2026
Unprompted review
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with Louie.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Had the best experience today very…
Had the best experience today very helpful and professional
31 January 2026
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Avoid! No customer service at all
Short story: I know you might get drawn in by their good prices, but for your own sanity, avoid them completely. I spent 3 months trying to return a car, with the most non-existent customer service ever. They’re not signed up to The Motor Ombudsman either, and you’ll see why below.
Long story: I should have seen the warning signs when I walked in the dealership and all they were bothered about was selling me a warranty (which wouldn't have covered the fault with the car anyway) and a paint protection package, which is pointless on a car that's done over 50,000 miles.
I discovered a fault with the car within the first 30 days of ownership and could prove the issue was there before I purchased the car, so was legally entitled to return the car. Upon bringing this matter up with JW Autos, they refused to take the car back. I had to go and get the car inspected myself at my own cost (that they won't refund me for that either), only to then get told they want to get it looked at by another independent garage - so what was the point in me spending over £100 and wasting my own time in getting it looked at? This further delayed the process even more.
There is no communication at all within the team, which makes the whole process drag on even longer than it needs to. Either the receptionists are too lazy to pass on messages, or the manager, who I cannot name as my review will be removed, has no interest at all in returning a call - I have counted 44 outgoing calls, and not one was returned. I highlighted this to her multiple times during the ordeal, as I was constantly in the dark as to what was going on, but not once did it improve, so she blatantly does not care.
They have even had the cheek to re list the car (Mercedes A Class - YN68 WWJ) for more than I paid for it, despite it having another owner, it and needing £4,000 of work - of which I doubt they have done any, as they would’ve before done it before they sold the car to me!
So for your own sanity, please do not give a penny of your money to this company. The fact they are not signed up to up to The Motor Ombudsman is so clear to see - it’s because they don’t care and will do anything in their power not to give you your money back.
31 January 2026
Unprompted review
Excellent customer service
The whole process was very efficient and everyone was friendly which made the experience 10/10.
24 January 2026
Reply from JW Autos
Thank you for the lovely review! We’re so happy to hear you had a great experience with us.
Your feedback means a lot, and we’ll be sure to share it with our team. If you need anything in the future, let us know - we’re always here to help.
Enjoy your new car!
Many Thanks,
JW Autos
Bought a VW Polo there for my son it's…
Bought a VW Polo there for my son it's his first car, it only came with one key which for a 71 plate is a bit unusual, didn't think anything of it until he tried to log into the VW system you need two keys, this wasn't explained to us. We have been quoted £360 for another key, we told JW Autos this who basically couldn't car a less, extremely disappointed with their response, took four phone calls to even get someone to ring back, also only answered one of my emails, still waiting for another response, totally ruined his experience, the car wasn't cheap at £12,900, I'm sure they could of helped towards the key, I mean the owner had his £280,000 Lamborgini up for sale so it's not like they don't have any money is it, they've never heard of the customer is always right, I was looking to replace my old Ford Focus and spotted a couple of cars they had for sale, obviously I won't be going there again.
****UPDATE FOR REPLY FROM JW Autos***
You never told us there one was one key until right at the end when we've paid the money, I think you should of mentioned it before, you obviously knew about the fact VW need two keys to work yet you didn't say anything to us about it which is a bit sneaky in my opinion, if we had of known we would of asked for a discount or walked away from the deal. It's not how I expect a so called reputable business to behave. whatever you want to spin this we are still £360 out of pocket due to you not providing us with fully operational car in every respect.
17 January 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave your feedback. We are genuinely sorry to hear that your son’s experience has been disappointing, as this was never our intention.
At the time of sale, the VW Polo was supplied with one key, which was fully disclosed and accepted prior to purchase. The vehicle was priced accordingly, and no request or requirement for a second key was raised during the sales process. Unfortunately, Volkswagen’s requirement of two keys for certain app or system features is manufacturer-specific and outside of our control.
We understand that the cost of an additional key can be frustrating, however, the vehicle was sold correctly and as described.
We always strive to be transparent and fair, and we’re disappointed to hear that this has impacted your perception of our business.
We wish your son many safe and enjoyable miles in his first car,
Regards,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review - we're very happy to hear you had a great experience with Louie, Krystal and Lilly!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
Enjoy your new car!
All the best
JW Autos
Reply from JW Autos
Thank you for your lovely review! We’re happy to hear you had a positive experience with us.
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks,
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Lilly was really nice and ao was…
Lilly was really nice and ao was krystal and libby gave me a coffee
100 prcent recommend
Really good
18 January 2026
Reply from JW Autos
Thank you for taking the time to leave us a review - we're very happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
Enjoy your new car!
All the best
JW Autos
Highly recommend
I bought my Clio from JWAutos just before Christmas and I can’t fault the service. Everyone was so lovely from the moment we arrived. I was shown the car taken out for a test drive and all my questions answered. Drove away the same day and have been loving the car ever since. I’d highly recommend the team here.
20 December 2025
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Great customer service
Great customer service, listen to you as the customer. Krystal was fantastic.
13 January 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
From start to finish the experience was…
From start to finish the experience was excellent very helpful and clear about warranties and knowledgeable about the cars they have for sale.Definitely recommend them and will be going back again and thank you for my new car
12 January 2026
Reply from JW Autos
Thank you for taking the time to leave us a review - we're very happy to hear you had a great experience with us!
We'll make sure to pass on your kind words to our team.
If you ever need anything, please don’t hesitate to get in touch — we're always happy to help.
Enjoy your new car!
All the best
JW Autos
5 star experience
A smooth, professional and friendly buying experience. Everything was handled Efficiently. Huge thank you to Mario for helping me get this car!
2 January 2026
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Mario made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
I had the best experience today
I had the best experience today! I was greeted by Krystal and she helped me understand everything i needed to know!
I didn’t feel pushed or rushed to make a decision and now I’m left with a beautiful car.
Also a big help from Lilly and Inese who helped me with insurance and documents etc.
I’d recommend JW Autos in a heartbeat!
3 January 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, Inese and Lilly we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Brought a car today and was assisted by louie
Brought a car today and was assisted by Louie Barnes. Amazing customer service, no pressure and gave me plenty of options to look at. I brought my family and he got them fully involved in looking at the vehicles, including my enthusiastic son. We love out new vauxhall grandland!
2 January 2026
Unprompted review
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Louie, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with us, and we'll make sure to pass on your kind words to Louie!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
Thank you so much
Thank you so much, Louie, for all your help with our new car. You were very helpful, sharing lots of useful information. You were professional and informative. Thanks so much!
White Peugeot 5008
6 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We're so glad that Louie made your visit to the dealership smooth.
If you need any assistance, we will be more then happy to help. We look forward to seeing you in the future.
Kind regards,
JW Autos
Krystal & the girls were very welcoming…
Krystal & the girls were very welcoming excellent customer service
18 December 2025
Reply from JW Autos
Thank you for taking the time to leave us a review! We’re happy to hear you had a positive experience with Krystal, we hope you’re loving your new vehicle!
If you have any questions or need assistance down the road, please don’t hesitate to reach out. We look forward to seeing you again in the future!
Many Thanks
JW Autos
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