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Rated 4 out of 5 stars

I have a few issues with platform functionality which management has made clear to me will be updated later on in the year. Asides from that, I must point out that my money has been managed impeccable... See more

Company replied

Rated 1 out of 5 stars

I submitted a withdrawal request 8 days ago but still have not received my funds. At first the company said they were experiencing delays due to a recent upgrade done to their payment system, wh... See more

Rated 4 out of 5 stars

I’m still getting used to this service. I opened my account in late November and since then till now, my account growth has been quite consistent and in line with the projections. I am a more traditio... See more

Company replied

Rated 4 out of 5 stars

Jeff has been incredibly helpful and works our meetings around my schedule. He explains all of the necessary details clearly and really makes the entire investment process very pleasant. I would be st... See more

Company replied

Company details

  1. Investment Service

Written by the company

tim westwood tv!


Contact info

3.2

Average

TrustScore 3 out of 5

26 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

They are a Nigerian scam. They took everyone's money and closed down the website.

31 August 2022
Unprompted review
Rated 1 out of 5 stars

JUX fuckd everyone

Well, as you can see, nobody's getting any money back.
The IPOs were just a scam to make you invest more right before their big Payday run...

17 April 2022
Unprompted review
Rated 5 out of 5 stars

Staff are very responsive and also…

Staff are very responsive and also listened to my requests to invest in more ethical funds and guided me in how to do so. I'm very happy with my decision to invest with them...

17 January 2022
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Valerie.

Rated 1 out of 5 stars

You Will Not Get Your Money Out

Recommendation: Do not send any money to Jux Capital. They gladly take money in and then even if you make a small withdrawal they will not send you any money. I am assuming a this point that all of my funds are gone incuding deposits, alleged investment returns, and I know 4 other people who cannot get any money out also.

I deposited funds into Jux from my Coinbase account Starting in September of 2021.

11-18-2022 Took a small withdrawal Just before thanksgiving around Thanksgiving. Jux contacted me on November 20 and said we are concucting “robust upgrade on our payments portal”. 48 days later no money received.

12-6-2021 second withdrawal 12-6-2021, Jux said money would be available no later than January 5th 2022. Letter from them said “Unfailingly the last of the withdrawals in our backlog will be processed on the 5th of January 2022” 30 days later still no no money.

1-6-2022 Got another letter from Jux: “we are having liquidity issues” “we guarantee that the remainder of the withdrawals will be processed concurrently until the 21st of February”….this is ridiculous! 6 more weeks of delays and no money.

1-7-2022 Took another withdrawal on this date still no money. Jux is not returning any of my money, just sending out form letters.

I have not received one penny of withdrawals from Jux Capital since 11-18-2021 into my Coinbase account, and today’s date is 1-8-2022. Just excuses and delays. I have screenshots to back up all of my withdrawal requests, plus all written documentation.

How can an investment fund with $220 million in assets, that provides liquidity and has access to Tier 1 liquidity to overnight markets have a “liquidity issue” they are liquidity providers! Also, day trading means you are liquid at the end of the day. This needs to be explained by Jux.

The Jux website says this:

"after we receive a withdrawal request, we instantly send out your chosen token to your corresponding withdrawal amount which can then be converted to fiat currency and withdrawn from your Coinbase account".

Based on the above information I am recommending that investors do not send any money into Jux Capital. I will be happy to modify my Trustpilot assessment when I have received 10-20 withdrawals in succession within 24 hours, but not before then. Their withdrawal process must be consistent and reliable, stable, no hassles, as clearly stated on their website, it is not. I also advise all current account holders to take a small withdrawal and I am telling you will likely not get your money. I know other 4 people with accounts at Jux who have tried and failed to get their money out of Jux. That is 5 people who cannot get their money out of Jux, not one penny. Same excuses.

Being a fiduciary means the highest level of standards and trust, and Jux Capital does not meet these standards. Just excuses and delays and form letters…for months. If you send money to Jux Capital you may never see it again.

I am willing to talk to Jux about this matter but they go silent and make excuses and send out form letters to me with their excuses.

This Trustpilot review was sent by me to Jux Capital to 3 people for them to review prior to posting on the Trustpilot website. I allowed Jux more than one chance to review this review before posting so there could be no arguments about the content of the review. But I never heard back from Jux. I will be reporting this information to other agencies in the UK and USA.

8 January 2022
Unprompted review
Rated 1 out of 5 stars

I cannot withdraw my money

I submitted a withdrawal request 8 days ago but still have not received my funds. At first the company said they were experiencing delays due to a recent upgrade done to their payment system, which created a backlog. But it has been 8 days already.

If it were an ACH bank transfer, such a delay might be understandable, but all the transfers with JUX are supposed to be done in crypto (USDC or ETH), so it doesn't make any sense. I had even requested to make the transfer manually to avoid further delay. They said they'd explore that option but I haven't heard from them since.

For the past 3 days, no one from the company has even responded to my inquiries. I tried email, live chat, WhatsApp, and Telegram. I'm getting very concerned now.

I will remove this review when I actually receive my funds in my wallet.

27 November 2021
Rated 5 out of 5 stars

Wonderful Fintech Solution

Jux has been an amazing fintech solution for me, an excellent place to set up my Individual investing and retirement planning top-notch, and the entire investment process very simple. I couldn't be more pleased with my dynamic account growth performance.

21 October 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you Zuma for your positive review. We're happy to deliver on our promises.

Rated 5 out of 5 stars

Secure platform, simple user interface

Here's my view on this firm so far: Secure platform, simple user interface, and very well presented financial options. Although response times may vary, staff are very polite, and knowledgeable. I'm only six months in but so far, so good. Keep up the good work.

12 October 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Jorge.

Rated 4 out of 5 stars

Investment without the stress

Jeff has been incredibly helpful and works our meetings around my schedule. He explains all of the necessary details clearly and really makes the entire investment process very pleasant. I would be sticking around for a long while.

3 September 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your feedback! we are delighted to hear that you were happy with the service you received from us and Jeff in particular.

Rated 5 out of 5 stars

What you see is what you get

I heard about this company from a network I made while waiting for a flight connection in Houston. I’m mostly happy they’ve delivered on most promises so far!

28 May 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you Harry. Our goal is to deliver much better than your expectations.

Rated 4 out of 5 stars

I can't complain so far

I would say great service in terms of my investment itself, however, when it comes to customer service, it appears higher priority is given to dynamic account holders during peak periods. Please work on this.

6 May 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your feedback Ming. We will work on making this better.

Rated 4 out of 5 stars

I had tons of support planning for retirement

The financial advisors were really helpful in planning my retirement options. I would 10/10 recommend for anyone thinking about life after retirement. Keep up the great work!

29 March 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you David. Wishing you a happy retired life ahead!

Rated 5 out of 5 stars

Investment made easy

Setting up my account with JUX provided that the only thing I worry about is watching my investments grow. Great customer service also.

2 March 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Chad. Glad we can deliver on our promise.

Rated 4 out of 5 stars

I’m still getting used to this service

I’m still getting used to this service. I opened my account in late November and since then till now, my account growth has been quite consistent and in line with the projections. I am a more traditional investor, so I still need a bit more time to accept this sort of investing with full confidence. But so far the firm has been very professional and transparent and performance has been breath taking, so I cannot fail to commend them on that.

7 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review. We hope you continue to find comfort and a growing level of confidence in our service.

Rated 5 out of 5 stars

Great transparency and customer service

I only started trading with JUX about 6 months ago and I must say the level of transparency and high customer service delivery is pretty impressive. This beats self-trading any day for me.

4 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for the positive review Gilberto.

Rated 5 out of 5 stars

Was privileged to learn about JUX…

Was privileged to learn about JUX through my former employers, institutional clients at the time. It is rare to find a firm like this that gives access to individual investors, and does so in such an efficient manner. 5 star all round experience.

2 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Tom.

Rated 4 out of 5 stars

I opened a standard account last…

I opened a standard account last November, I think so far I have averaged 18% growth. At this point I’m less cautious and optimistic to the what the future holds. When my account is more time proven, I will update from 4 stars to 5 stars.

2 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Nish. We look forward to your update in due time.

Rated 5 out of 5 stars

Not much complaints from me

Not much complaints from me, I’d honestly rate this firm more than 5 stars if I could.

2 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Tim.

Rated 5 out of 5 stars

Judging by investment performance

Judging by investment performance, this is probably one of the best investment options right now. Did over 2x on my money last year. I also appreciate the personalized level of customer service, it really makes me feel special and thought of.

2 January 2021
Unprompted review
tim westwood logo

Reply from tim westwood

Thank you for your positive review Talib. We are more than glad of your appreciation of our service delivery.

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