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JUWEL Aquarium AG & Co. KG Reviews 62

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TrustScore 4 out of 5

4.1

Aquarium
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Company details

  1. Aquarium

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4.1

Great

TrustScore 4 out of 5

62 reviews

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Rated 5 out of 5 stars

I want to thank you for your advice…

I want to thank you for your advice with the Juwel application trouble I was having with. Your tech support person, Mr. Ronny Holz, was extremely helpful and I am glad he is in your staff. Keep up the great work.
Thank you

22 April 2026
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Dear LuisSTR

Thank you very much for your kind feedback! We’re delighted to hear that we could assist you with the issue you experienced with the JUWEL application.

We especially appreciate your praise for Mr. Ronny Holz – we will gladly pass this on to him. Feedback like yours is a great motivation for our entire team.

Thank you for your trust and your kind words!

Best regards
Your JUWEL Team

Rated 2 out of 5 stars

(not so) Smart Cam

In September, for my Birthday, my wife bought me a (not so) Smart Cam for my aquarium. Wow what a load of expensive, pointless tat ! It’s not the easiest bit of kit to set - but I got there. Then, over the next three months I had to repeatedly reboot it, because it kept going off-line. Fed up I spoke to the retailer. They took it back and kept it on test for few days - worked perfectly they said - no refund. I brought it home, made sure my WiFi router was set correctly and reinstalled it. - pain in the arse to get going, but once again we got there. 24 hours later, it went offline again. Sick to death of the expensive gimmick that is frankly NOT FIT FOR PURPOSE. MY ADVICE - DONT BOTHER WASTING YOUR MONEY ON THIS RUBBISH !

1 December 2025
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Dear Mr. Chapman,

thank you for taking the time to share your feedback with us.

We are very sorry to hear that you are so dissatisfied with the Smart Cam and that it has caused you ongoing frustration. This is certainly not the experience we want our customers to have, and we understand how disappointing repeated connection issues can be.

As the product was purchased through a retailer, you do of course still have the option to contact your retailer again to discuss further steps, such as a replacement or another solution within their service and warranty process.

Your feedback is important to us and will be taken seriously, as it helps us to continuously review and improve our products.

We hope this helps clarify your options and wish you all the best.

Kind regards
Your JUWEL Aquarium Team

Rated 1 out of 5 stars

Ok firstly I need to point out this is…

Ok firstly I need to point out this is second review I’ve written about Juwel.
I had to delete the first, as I was so infuriated by their response.
I bought my third Juwel aquarium a few months ago to rehouse growing clown loaches, within days of setting up, the pump started to make strange and extremely annoying noises. I contacted Juwel’s uk helpline for advice and was given absolutely no help whatsoever. The bloke there told me there was nothing he could do, and indeed he ignored my calls the following days. Eventually I was forced to buy a new pump, weeks after spending hundreds on new set up.
Then when I wrote review of my experience on here, the bloke from uk helpline suddenly claimed he wanted to get situation sorted. This of course angered me as I gave him ample opportunity to rectify problem, he declined and stated he could do nothing.
Then I was told someone from German hq would call me, after waiting days I emailed him and told them not to bother as I was ill and fed up of waiting for call.
Do not trust this company, they are lying and deceitful, particularly uk helpline.

22 August 2025
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Dear CH

We’re very sorry to hear about your experience and that you were dissatisfied with the support you received from our UK helpline. This is certainly not the level of service we want our customers to experience.

Please contact our service team in Germany directly at service@juwel-aquarium.de
.We would be happy to review your case personally and get in touch with you to find a suitable and satisfactory solution.

Best regards
Your JUWEL Team

Rated 1 out of 5 stars

0 help asked for a paid replacement for…

0 help asked for a paid replacement for the Lid never respond back to my mail asked 3 times already and phone call

25 June 2025
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Dear TakDes

We’re very sorry to hear that you haven’t received a response so far. Unfortunately, it seems that your messages did not reach us.

Please contact our customer service team again directly at service@juwel-aquarium.de – we’d be happy to review your request and work with you to find a satisfactory solution.

Best regards
Your JUWEL Team

Rated 5 out of 5 stars

Nice tank good prompt customer service.

12 March 2025
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie mit Ihrem Aquarium und unserem schnellen Kundenservice zufrieden sind. Ihre Zufriedenheit liegt uns am Herzen!

Viele Grüße
Ihr JUWEL-Team

Rated 5 out of 5 stars

Quick and good service

I was missing the feet under the cabinet for my Juwel Rio 240 aquarium. So I asked if I good by them from Juwel because I could not find them anywhere else. They quickly responded that they would send these feet to me totally free of charge. Juwel thank you for this very good service.

24 October 2024
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Hallo Michael,

vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass wir Ihnen mit den fehlenden Füßen für Ihr Rio 240 Aquarium unkompliziert und kostenfrei weiterhelfen konnten. Ihre Zufriedenheit ist uns sehr wichtig, und wir freuen uns, dass Sie mit unserem Service zufrieden sind.

Herzliche Grüße und weiterhin viel Freude mit Ihrem Aquarium!
Ihr JUWEL Aquarium Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, quality products

24 August 2024
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit unserem Kundenservice und der Qualität unserer Produkte zufrieden sind. Ihre Zufriedenheit ist unser größtes Anliegen, und wir stehen Ihnen jederzeit gerne zur Verfügung.

Viele Grüße
Ihr JUWEL-Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Always very helpful 🙂

2 August 2024
Unprompted review
JUWEL Aquarium AG & Co. KG logo

Reply from JUWEL Aquarium AG & Co. KG

Vielen Dank für Ihr positives Feedback! Es freut uns sehr, dass Sie unseren Service schätzen und als hilfreich empfinden. Ihre Zufriedenheit liegt uns am Herzen, und wir stehen Ihnen jederzeit gerne zur Verfügung. 🙂

Viele Grüße
Ihr JUWEL-Team

Rated 5 out of 5 stars

Amazing customer service

I had a problem with the rubber o ring on my internal filter, I contacted juwel and within a couple of days received a new part. Amazing customer service

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Extremely fast delivery

I ordered a new flap set for my new rio 350 aquarium (I needed new flaps as I could add my old light unit). Wednesday at 09:15 and the next day at 17:00 the package arrived at my doorstep. I have never experienced such a fast delivery from Germany to Denmark.

27 May 2021
Unprompted review
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