I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of h... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I received my items and they are definitely high quality. Unfortunately, and this is not Juvabun's fault, the color I thought would work didn't. It took a little time to get a hold of someone, but I w... See more
Company replied
Initially my package didn't arrive and the tracking # provided showed my package delivered in another state. I believed it wouldn't get resolved. I was wrong. Customer service responded immediately... See more
Company replied
Site is very easy to navigate and easy to complete a purchase. Unfortunately I’m returning an item I purchased, but ordered but ordered another.
Company details
Written by the company
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Contact info
United States
- juvabun.com
4.4
Excellent
312 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought two last year and they still…
I bought two last year and they still look new. (I wash them with wig shampoo) I just bought two more of a lighter shade. Since my gray is coming in faster than I like I get my hair colored. So I know that I'll have the right shade in between coloring. LOVE THEM !
24 March 2024
Unprompted review
Reply from Juvabun
Hello valued customer,
Thank you for sharing your positive experience with our products! We are delighted to hear that the two wigs you purchased last year have maintained their quality even after regular washing with wig shampoo. It's always our goal to provide high-quality wigs that last, and it seems like we've achieved that with your purchase.
We're also glad to know that you've recently bought two more wigs in a lighter shade, which will help you manage your gray hair as it grows in between coloring sessions. This shows that you trust our products, and we appreciate your continued support.
If you have any questions or concerns regarding your new wigs or need assistance with anything else, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction and will be more than happy to help.
Once again, thank you for your kind words, and we hope you continue to enjoy using our products.
Loved the fullness of this messy bun
Loved the fullness of this messy bun, and the color matched perfect! Hair is so soft. Will definitely order again.
23 March 2024
Unprompted review
Reply from Juvabun
Hello valued customer,
We are thrilled to hear about your satisfaction with your recent purchase! Your kind words about the fullness, color, and softness of our product have truly brightened our day. We are delighted to know that you plan to order from us again, which confirms our commitment to providing high-quality items and excellent service. Please do not hesitate to reach out if you need any further assistance or have more suggestions for improvement. We value your feedback and look forward to serving you again soon.
Perfecr color, perfect messy bun
I ordered a messy bun, when I received it, the color was too light and it seemed like a lot of hair since I am very petite. I contacted customer service and they were extremely helpful. Not only did they replace the bun with a darker shade, they let me get the smaller bun as well. The new one arrived extremely fast and it was perfect! I couldn't be happier with this company and their products. The bun looks so natural I'm wearing it to my daughters wedding!!
4 March 2024
Unprompted review
Reply from Juvabun
Hello valued customer,
We are thrilled to hear about your wonderful experience with our customer service team and our product. We understand that initially, the color and size of the messy bun didn't meet your expectations. However, we are glad that our team was able to address your concerns promptly and efficiently.
We appreciate your feedback and are delighted to know that the replacement bun not only matched your requirements but also exceeded your expectations. It brings us great joy to know that you will be wearing our product to your daughter's wedding, which is a special moment for both you and your family.
Once again, thank you for bringing this to our attention and for choosing our company for your hair accessory needs. We will continue to strive for excellence in our products and customer service to ensure that every customer has a satisfying experience.
Everything has gone wrong from the…
Everything has gone wrong from the beginning and no one has tried to assist.
1 February 2024
Unprompted review
Reply from Juvabun
I am truly sorry to hear about the challenges you've faced and the lack of assistance you've experienced. As a Customer Service Manager, it is my top priority to ensure that every concern is addressed promptly and professionally. Please be assured that we are committed to making things right for you.
To help resolve your issue, could you kindly provide us with more details about your specific concerns? This will enable us to investigate the matter and offer the most appropriate solution. We value your patience and understanding as we work diligently to provide you with the assistance you need.
Once again, please accept our sincere apologies for any inconvenience caused, and we look forward to resolving this issue together.
I have bought a number of products from…
I have bought a number of products from JuvaBun. They are all excellent. I love styling my hair with their products. It’s so easy to use them and be creative. I get so many compliments.
3 March 2024
Unprompted review
Reply from Juvabun
We're so glad you loved our products. Thank you so much.
#JuvaBunCustomerForLife
I have ordered from Juva Bun 3 times. Most recent being on February 7th, 2024. I can NOT say enough about this company and their outstanding products. I have strawberry blonde hair and it is so so hard to find anything to match my color. I chose the "Reddish Blonde Long Spiral Curly Magic Ponytail Extention"
I absolutely can't believe how identical it is to my real hair. That blew me away, as well as how REAL it actually looks AND feels. I literally wear it everyday because YES, I think it makes me look Sooo Pretty!! Lol
My real hair is very long but VERY THIN so when I put this piece in, it gives the look of instant thickness and length! It's also so nice and shiny too. I thought when it came time for me to brush it that it would DEF shed but NOPE. Barely. And also, they send you FREE Bobby pins along with these awesome affirmation stickers which i love. I just can't say enough about this company!!! Their customer service is unmatched and the shipping time was days quicker than I was told. Thank You So Much for such an amazing experience time and time again.
#JUVABUNCUSTOMERFORLIFE
7 February 2024
Unprompted review
Reply from Juvabun
Thank you. We appreciate the support and the kind words.
Great Hair Piece
I love these hairpieces. Finally l found somewhere that has a match to my hair color. The curls are soft, well made, and comfortable to wear. Your purchase is safe/secure and the delivery is quick. I recommend this company. 5 stars!!!
1 February 2024
Unprompted review
Reply from Juvabun
Thank you, Gail.
Speedy shipping
Speedy shipping. The color of the messy bun is perfect! I ordered the small bun which looks fantastic 😊!
16 February 2024
Unprompted review
Reply from Juvabun
We are thrilled to receive your positive feedback regarding your recent purchase! It brings us great joy to know that our "Messy Bun" product, along with its perfect color, has met your expectations.
We appreciate your satisfaction with the small bun, and we're glad to hear that it looks fantastic on you. Our team always strives to provide high-quality products that cater to our customers' needs and preferences.
Thank you for taking the time to share your experience with us. Your valuable feedback helps us understand what we're doing right and where we can improve. We truly appreciate your support and trust in our brand.
If there's anything else you need or if you have any further questions, please don't hesitate to reach out to our customer service team. We're here to ensure your satisfaction and make your shopping experience with us a pleasant one.
No complaints whatsoever
No complaints whatsoever! I found the perfect color for me and ordered a JuvaBun Messy Bun and also a clip wavy ponytail and I love them both. Such nice quality and it DOES look like its my own hair--my husband verifies that, and he is always honest. You won't regret ordering a JuvaBun product--go ahead, you'll be happy you did.
8 February 2024
Unprompted review
Reply from Juvabun
We are thrilled to hear about your positive experience with our JuvaBun Messy Bun and clip wavy ponytail products! It brings us great joy to know that our products not only meet but exceed your expectations. The fact that they look like your own hair and even earned your husband's approval is a testament to our commitment to quality and authenticity.
We appreciate your kind words and the confidence you've shared in recommending our products to others. Our team works diligently to ensure that every customer has a delightful experience, and we are glad to have played a part in making your day a little better.
Should you ever need any assistance or have further inquiries, please do not hesitate to reach out to our Customer Service team. We are always here to help and ensure your satisfaction.
Thank you for your continued support, and we look forward to serving you in the future.
The customer service is incredible
The customer service is incredible. I chose two products, loved one, hated the other. They told me to keep the one I hated and sent me another of the one I loved FOR FREE. Shipping is speedy! All my dealings with this company have been above and beyond.
1 November 2023
Unprompted review
Reply from Juvabun
We are thrilled to hear about your exceptional experience with our customer service and the products you have chosen. Your satisfaction is our top priority, and we are glad to know that our team has gone above and beyond to ensure your happiness. We appreciate your kind words and will make sure to share your feedback with our dedicated staff.
If you have any further inquiries or need assistance in the future, please do not hesitate to reach out to us. We are always here to provide prompt and efficient support, ensuring your experience with our company remains outstanding.
Thank you for your continued trust in our brand, and we look forward to serving you again soon.
When ordering online it is so difficult…
When ordering online it is so difficult to know exactly what will be the best match - I have ordered previously and always been so happy but my last order the color was wrong and JuvaBun kindly and quickly responded and sent me the perfect match at no extra charge! How can you not love a company that still believes in the ultimate customer experience - ensuring the customer is happy! Thank you!
15 December 2023
Unprompted review
Reply from Juvabun
Hello, we are thrilled to hear about your positive experiences with our company in the past and your recent interaction with our customer support team. We understand the importance of getting the perfect match, and we're glad that JuvaBun was able to assist you promptly and without any additional cost.
Your satisfaction is our top priority, and we are dedicated to providing the ultimate customer experience. We appreciate your kind words and support, and we will continue to strive for excellence in every aspect of our service.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to help ensure your happiness with our products and services.
Thank you for your continued trust in JuvaBun, and have a wonderful day ahead!
DO NOT ORDER FROM this company
LIES
There was no misunderstanding, refunds can be handled in many ways. From my first complaint I was told I would get a refund. Why didn't that happen? Instead you sent me a hair piece replacement which took a long time to arrive and was no good to me. Don't take their customer service agents at their word.
ALSO, I HAVE ASKED NUMEROUS TIMES FOR THE NAME, EMAIL ADDRESS AND PHONE NUMBER but forelegs what ever reason they ignore that request. All I wanted was my $50 odd dollars back, but they spend the money telling me to go to the bank and wasting their resources!!!!
1 November 2023
Unprompted review
Reply from Juvabun
Hi Carol. Thank you for bringing this matter to our attention. We are sorry to hear about your negative experience with our company. Upon reviewing your feedback, we would like to clarify that our return policy is clearly stated on our website and in our terms and conditions. However, we understand that there may have been a misunderstanding on your part regarding the policy. We apologize for any confusion this may have caused and assure you that we will do everything in our power to rectify the situation. Please provide us with your order number and the details of the issue you are facing, and we will investigate further and provide a satisfactory resolution. We take all customer feedback seriously and use it to improve our products and services continuously; please rest assured that we will take the necessary steps to ensure that such issues do not arise in the future. Once again, we apologize for any inconvenience caused and look forward to the opportunity to make things right for you. Thank you for your patience and understanding.
I’m rewriting my review color
I’m rewriting my review color medium brown/grey was perfect has bangs and side hair but none on back like the one I ordered from other company had to send back because it was light brown with / grey I will be wearing this backwards so it covers top of head with bald spot and use my own bangs looks good
21 January 2024
Unprompted review
Reply from Juvabun
Thank you for reaching out to us regarding your recent purchase. We're sorry to hear that the wig you received from another company did not meet your expectations. On the other hand, we're glad to hear that the color medium brown/grey of our wig was perfect for you and that you love the bangs and side hair.
We want to assure you that our wigs are made with high-quality materials and are carefully crafted to ensure accuracy in color and style. We're confident that you will be satisfied with our product.
Please don't hesitate to contact us if you have any further questions or concerns. Our customer service team is available 24/7 to assist you.
Thank you for choosing our company, and we look forward to serving you again soon.
Absolutely LOVE my JuvaBun 2.0
Absolutely LOVE my JuvaBun 2.0. I’ve had several people tell me they love my hair. It take literally 60 seconds to put in and you are off looking and feeling great-no kidding!
22 December 2023
Unprompted review
Reply from Juvabun
I'm thrilled to hear that you're loving your JuvaBun 2.0 and that it's received so many compliments! Thank you for sharing your positive experience with us. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you in any way we can. Keep enjoying your JuvaBun 2.0 and thank you for choosing our product!
Fast shipping.
Fast shipping...Price is ok for the items...Lots of colors to choose from that will match color of hair or not
6 December 2023
Unprompted review
Reply from Juvabun
Thank you. :)
Very happy.
I received my messy bun within a few days of ordering, great color match & great quality. Decided to purchase another bun. When ordering I neglected to hit enter on the promo code. I emailed them & they immediately refunded the difference. Great product and great customer service.
11 November 2023
Unprompted review
Reply from Juvabun
I would like to thank you for your recent purchase and for taking the time to leave a positive review. We're thrilled to hear that you received your messy bun within a few days of ordering and that the color match and quality exceeded your expectations. We're also glad to hear that you decided to make another purchase and appreciate your business.
Regarding your experience with our customer service, we're delighted to hear that our team was able to quickly refund the difference when you forgot to enter your promo code. Our goal is to provide excellent customer service and ensure that our customers are satisfied with their purchases.
If you have any further questions or concerns, please don't hesitate to reach out to us. We're always here to help and appreciate your continued support. Thank you again for choosing our products and for sharing your positive experience with others. Have a great day!
Best bun to buy !
I have tried other buns purchased on Amazon, etc. None of them were on the like the Juva bun. The Juva bun was not heavy and the hair color matches mine perfect. It is the most realistic looking bun u can buy !
30 October 2023
Unprompted review
Reply from Juvabun
Thank you for your feedback! We are thrilled to know that you are satisfied with the Juvabun and that it matches your hair color perfectly. We take pride in providing high-quality products that our customers will love. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
This is my go to
This is my go to! It is an easy product to use and looks amazing. I have been a customer for several years and have multiple types of the Juvabun. The colors are spot on and match my hair perfectly. The hair is full and stays healthy looking for months. I have had so many compliments!
9 November 2023
Unprompted review
Reply from Juvabun
Thank you so much for taking the time to share your positive experience with Juvabun. We are thrilled to hear that you have been a loyal customer for several years and that our product has exceeded your expectations. Your feedback means a lot to us and we're happy to know that you've been receiving compliments on your hair. We appreciate your support and look forward to continuing to provide you with excellent products in the future. If you have any further comments or questions, please don't hesitate to reach out to us.
So excited to get one
I love this product. I’ve been waiting to get one. Now I can and can’t wait! Thank you Juvabun!
7 November 2023
Unprompted review
Reply from Juvabun
Thank you for your positive feedback and interest in our product! We are thrilled to hear that you are excited to try it out. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. Thank you for choosing Juvabun!
I love JuvaBun
I love JuvaBun! They helped me find the perfect match for my hair color. They are very accommodating with exchanges. Their videos are helpful with the correct way to wear the hair pieces. Highly recommended!
26 October 2023
Unprompted review
Reply from Juvabun
Thank you so much for your positive feedback about JuvaBun! We are thrilled to hear that you found the perfect match for your hair color and that our team was able to assist you throughout the exchange process. We're glad that you found our instructional videos helpful in learning how to wear your new hair pieces correctly. Thank you for recommending us, and please don't hesitate to reach out if you have any further questions or concerns. We appreciate your business!
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