Our dog, Terra, had so many issues and allergies with different food. We tried different brands and types, but none seemed to be working. Until we tried Just Russel, we are so happy with it! Terra lov... See more
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Great online content thats very informative about meal recommendation per breed, wet- vs dry portioning and guidance on phased approach of feed changeover tp Just Russel to not upset your pets digest... See more
Company replied
Attention le prix est important et il est pas possible d’arrêter contrairement à ce qui est indiqué. Premier paiement le 2 janvier, et premier prélèvement pour la livraison suivante le 18 , à peine re... See more
Company replied
We came across Just Rusle on Google as high-quality cat food. We ordered 3kg and received complimentary wet food. They provided detailed information on portion sizes. Our cat loves it, her coat is bea... See more
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Company details
Written by the company
Just Russel offers personalized dog and cat food, delivered monthly to your doorstep. We prioritize your pet's well-being and your convenience. Caring for your pets should be personal, easy, and enjoyable. By leveraging science and technology, we help pet owners make informed choices. Answer 10 simple questions about your pet on our website of Just Russel. Our algorithm calculates the best tailored diet and portion. You’ll receive a unique monthly 100% natural nutrition plan customized for your pet. Tailored to each dog's specifics (breed, age, weight, activity level, and health), our food comprises high-quality ingredients: ample meat, premium proteins, vegetables, and salmon oil. No artificial additives. Your pet's health is monitored by our online veterinarians. 🐶 Personalized dog & cat food 🥩 High quality & with 100% natural ingredients 🚚 Free home delivery 👩⚕️ Online veterinarians follow-up. Curious? Fill out your pet's profile on Just Russel. Keywords: dogs, dog food, dog kibble, pets, cats, cat food, cat kibble, companions, animals, nutrition
Contact info
Damstraat 46, 9850, Deinze, Belgium
- +32 472 90 90 39
- hello@justrussel.com
- justrussel.com
4.5
Excellent
12K reviews
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Just Russel is great!
We wanted to change our dog's food to something more nutritious and decided to try Just Russel.
The first time we received the food my husband even said it smelt like human Sunday lunch.
I feel more at ease feeding my dog now, knowing that the people behind the products put care into it and try to keep it as natural as possible.
My dog's stool is now much healthier which shows first-hand the quality of what they eat.
Furthermore, the prices are very reasonable and the ordering process super easy.
When our dog's monthly package arrives she gets pretty excited when we open it so she can see what she received.
27 February 2025
Unprompted review
Reply from Just Russel
Hey there👋,
What a lovely review! 😄 We’re so happy to hear that you and your dog are enjoying the switch to Just Russel. It's great that you're noticing improvements like healthier stools—proof that quality ingredients make a difference! We take a lot of pride in creating natural, nutritious food for pets, and it's awesome to know it's making such a positive impact.
It's also so sweet to hear that your dog gets excited when the package arrives! 🐾 We love knowing that both you and your furry friend are happy with our service and food.
Thanks for the kind words and support! We’ll keep working hard to provide the best for your dog.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Healthy dog - Happy owner
My dogs health has improved since we changed to Just Russel. He scratch himself less, his digestion is better... we are both happy with their products!
1 February 2025
Unprompted review
Reply from Just Russel
Hey Daniela 👋,
So happy to hear that your dog’s health has improved since switching to Just Russel! 🐾✨ Less scratching and better digestion are big wins, and it’s great to know you’re both happy with our products. Thank you for sharing your positive experience – it means a lot to us!
Give your pup a big cuddle from us! 💛
Kind regards,
Joy
Veterinarian Just Russel
Good product
Good product, easy to order and fast sent. Average price range.
10 February 2025
Unprompted review
Reply from Just Russel
Hello,
Thank you for your positive review! 😊 We're glad to hear that you found our product good, the ordering process easy, and the delivery fast. We aim to provide quality and efficiency at a fair price.
Kind regards!
There is no need that they should know…
There is no need that they should know your name and stuff.Also the food is very,very expensive.
30 January 2025
Unprompted review
Reply from Just Russel
Hey there👋,
Thanks for your feedback! At Just Russel, we believe in a personal approach and transparency, which is why we openly communicate about who we are 😊. Regarding the price: we do our best to offer high-quality, healthy, and customized pet food at a fair price. The health and well-being of your dog or cat are our top priorities! If you'd like to discuss this further, feel free to contact us via this link.
Best regards,
Joy
Veterinarian Just Russel
My chow loves this
I’m genuinely surprised by how much my Chow Chow, Fuji, loves this food! Before switching, he was on Eukanuba Intestinal, which I chose to help with the stomach ulcers he was dealing with. Unfortunately, he still threw up often. I decided to try this food because it’s hypoallergenic and designed for sensitive stomachs, and to my surprise, it has made an incredible difference.
Fuji has now been on it for three weeks, and he hasn’t thrown up once! Even better, he eagerly finishes his entire bowl every time and is noticeably more excited about mealtime. I also love that this food is tailored specifically to him—it’s designed with his unique needs in mind. The subscription service has been great so far, with every delivery arriving at the perfect time, so I never have to worry about running out.
While it is a bit on the pricey side, the results have been absolutely worth it! Fuji is happier, healthier, and thriving on this diet. Truly recommend 👌
10 January 2025
Unprompted review
Reply from Just Russel
Hey Okami👋
What an amazing review—thank you so much for sharing Fuji’s story! 😊 It’s heartwarming to hear that he’s doing so well on our food, especially after struggling with stomach issues for so long. Knowing that he hasn’t thrown up in three weeks and eagerly finishes his meals makes us so happy! 🐾
We’re thrilled that the tailored approach is working for him and that our subscription service is making things easier for you. We always aim to create a hassle-free experience so you can focus on enjoying time with your furry friend!
Fuji sounds like such a special Chow Chow, and we’re honored to be a part of his journey to better health. If you ever have any questions or need further assistance, we’re always here for you!
Hugs to Fuji! 💙
Kind regards,
Joy Veterinarian at Just Russel
i rly trust only quality producers of…
i rly trust only quality producers of food for pets.
this one seems to be quite a quality one, becasue i have read what ingredients are in their food and bought it. my dog liked it even though these guys deliver only across two countries, I had to visit Belgium to take my parcel. forunately, my close friend lives there and I got no torubles to find a place to stay in.
7 January 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you so much for your trust and for going the extra mile — quite literally — to get our food for your dog! 😊 We're glad to hear your furry friend enjoyed it, and we appreciate your positive feedback on the quality of our ingredients. 💚
If you ever need help or have any questions, feel free to reach out. Give your dog a big hug from us! 🐾
Best regards,
Joy Veterinarian at Just Russel
Avoid Just Russel! They are a SCAM!
I had a truly terrible experience with Just Russel. When I agreed to their terms and conditions, I didn’t realize that I was automatically subscribed to a recurring payment. The subscription fee was hidden in the fine print, and as soon as I accepted the terms, I started being charged without my consent.
I had no idea I was signing up for an automatic charge, and when I tried to reach out for help, their customer service was useless.
Inadequate Notification: They claimed that a reminder email was sent on August 17th, giving me 2 days to cancel or modify the order. However, I never saw or received this email in a timely manner, which raises serious doubts about the reliability of their communication system. Simply sending an email doesn’t ensure that it was received or seen, especially when the consequences involve automatic charges and deliveries.
They are very deceptive in how they operate. Be cautious: the moment you agree to their terms and conditions, you’re unknowingly agreeing to an automatic payment. There’s no transparency, and they won’t help if you need to cancel or get a refund.
This is a scam company—STAY AWAY from Just Russel!
5 January 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for sharing your feedback. I'm truly sorry to hear that you had such a negative experience and that you feel misled by our subscription model. That’s absolutely not the feeling we want to leave our customers with. Transparency and customer satisfaction are very important to us, and it's clear from your experience that we fell short here.
Our subscription service is intended to ensure that pets never run out of food, and customers always have control to pause, modify, or cancel their orders. That said, your frustration around the communication and automatic charges is completely valid, and I sincerely apologize if this wasn’t clearly explained or if emails didn’t reach you as expected.
We take this feedback seriously and want to improve our processes to prevent similar situations in the future. If you're open to discussing a resolution, please contact us via https://support.justrussel.com/hc/nl/requests/new, and we’ll do our best to make things right. 💚
Thank you again for your honesty. We’re committed to learning from this and improving our customer experience.
Met vriendelijke groeten,
Joy Dierenarts Just Russel 🐾
SCAMMERS
SCAMMERS! STAY AWAY! They will RIP you OFF and ask you to pay then if you refuse to pay what they asked they will take you to court and you will pay a massive fine! Don't click on their website or their link I AGREE , DO NOT CLICK ON I AGREE ON THEIR WEBSITE, they will steal your money once you click there. Stay away from this website! Their food is not nutritious and is fake as well! Their food will cause harm to your pet!
15 November 2024
Unprompted review
Reply from Just Russel
Hey 👋,
I'm truly sorry to hear that you had such a negative experience and that you feel this way about Just Russel. This feedback is tough to read, and it's clear that you’ve felt frustrated and disappointed. I want to assure you that we take every concern seriously, and our goal is always to provide healthy, personalized pet food and a great customer experience.
I would love to better understand what went wrong and find a way to resolve this. Please feel free to contact us via [https://support.justrussel.com/hc/nl/requests/new](https://support.justrussel.com/hc/nl/requests/new), and we'll make sure your issue is addressed as quickly and fairly as possible. 💚
We are committed to improving, learning from feedback, and ensuring our customers and their pets are happy and healthy.
Thank you for your honesty, and I’m truly sorry for the frustration caused.
Met vriendelijke groeten,
Joy Dierenarts Just Russel 🐾
Omdat alles perfect is en luna verzot…
Omdat alles perfect is en luna verzot is op het eten. Levering zoals verwacht is.
3 January 2025
Unprompted review
Reply from Just Russel
Hey 👋,
Wat een fijne review, dankjewel! 😊 Super om te horen dat alles perfect verloopt en dat Luna zo verzot is op haar eten. Dat maakt ons heel blij! 💚 Fijn dat de levering ook steeds zoals verwacht is. Geef Luna een dikke knuffel van ons! 🐾
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Not a tremendous success…
First shipment was a success. Cat loved his personalised food. But that love did not last long. The last shipment is nearly untouched. Our cat simply refuses to eat his food. I have stopped the subscription.
After this review, Just Russel contacted me to see how they could solve this issue. We received a new bag, with a new taste.
Our picky cat still refuses to eat his Just Russel food - but the service is unseen! Well done!
3 January 2025
Unprompted review
Reply from Just Russel
Hey Rutger 👋,
Thanks for sharing your experience. I'm sorry to hear that your cat’s love for our food didn’t last as expected. 😔 Cats can be pretty picky, and their preferences can change over time. We'd really love to work with you to find a solution that your cat will enjoy again — whether it's adjusting the recipe or finding a different flavor.
Feel free to reach out to us via this link: (https://support.justrussel.com/hc/nl/requests/new). We’d be happy to help you and your furry friend!
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Great Food
We have two whippets which are both complicated to feed regarding allergies. Just Russel is one of the brand they can handle. First we had a friendly contact to take the anamnesis of both dogs. We had twice a problem with delivery from Belgium 🇧🇪 to Germany and with that kind of customer service we did first of experience, they have to improve a bit. They have a leader called Matthias he’s doing a great job. Unbelievable. Trying to solve all problems and always kind and respectful and professional. If u wanna get bigger and get more professional u need more guys like him. He is doing a premium customer service. If we didn’t met him we had changed the brand already. Great Guy
23 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you so much for your detailed review! 😊 We're thrilled to hear that our food works well for your whippets, especially considering their allergies. It’s great to know that our personalized approach made a difference for you. We appreciate your honest feedback about the delivery issues — we’re always working to improve this.
Matthias will be so happy to hear your kind words! He truly goes the extra mile to help our customers, and we're lucky to have him on our team. We'll make sure to pass on your compliments. 🙌
Thanks again for your trust in Just Russel, and if there’s ever anything you need, we’re here to help!
Kind regards,
Joy Veterinarian Just Russel
It’s super easy to order and I like the…
It’s super easy to order and I like the flexibility. Mollie loves her food, and I like the fact that I know she’s getting a hearty and healthy meal everyday !
28 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Thank you for your wonderful review! It’s fantastic to hear that Mollie loves her food and that you appreciate the flexibility and ease of ordering. 😊 Knowing she’s enjoying hearty and healthy meals every day is exactly what we aim for!
If you ever have any questions or need assistance, feel free to reach out to us at https://support.justrussel.com/hc/en-us/requests/new.
Kind regards,
Joy Veterinarian Just Russel. 🐾
scammers!!!!!!!!!!!
24 December 2024
Unprompted review
Reply from Just Russel
Hey 👋,
Het spijt ons enorm dat je deze indruk hebt gekregen. Dat is absoluut niet wat we willen voor onze klanten. We doen ons uiterste best om transparant en eerlijk te communiceren, en om iedereen een fijne ervaring te bieden met onze producten en service.
Graag willen we begrijpen wat er precies is misgegaan en hoe we dit voor je kunnen oplossen. Neem alsjeblieft contact met ons op via deze link: https://support.justrussel.com/hc/nl/requests/new/. We staan klaar om samen een passende oplossing te vinden.
Met vriendelijke groeten,
Joy Dierenarts Just Russel
Wrong item
I ordered wet food for my elder cat . I got dry food instead . This is the second time already and i find this utterly ridiculous. When i order something i expect to get the exact thing i ordered, i cant even contact the workers of the shop because they are unreachable. No contact number nor e-mail .
17 December 2024
Unprompted review
Reply from Just Russel
Hi👋,
Thanks for your feedback and for bringing this issue to our attention. We’re really sorry to hear about the mix-up with your order—especially since this is the second time it has happened. This is absolutely not the experience we aim to provide. 😔
We’d love to make this right for you. Please contact us via this link: https://support.justrussel.com/hc/nl/requests/new, and we’ll sort this out as soon as possible. Rest assured, we'll investigate this further to prevent it from happening again.
Greetings,
Vet Joy
Just Russel
agressive marketing
Subscribed at the eurodog show for a (paid) test package. we wanted to try, why not. Now it seems we subscribed for a monthly subscription!, hope we can cancel this quickly. We also received suddenly a crazy amount of ads.. This agressive way of marketing is simply not the way.
13 December 2024
Unprompted review
Reply from Just Russel
Hey Geert👋,
Thank you for your honest feedback, and I’m sorry to hear about your disappointment. I completely understand how frustrating it can be to feel like you’ve accidentally subscribed to a monthly plan without realizing it. Our goal is always transparency, so I regret that this wasn’t clear to you at the Eurodog Show.
To quickly cancel your subscription or address any concerns, please contact us directly via https://support.justrussel.com/hc/nl/requests/new/. We’re here to help resolve this for you as soon as possible.
Additionally, I understand how overwhelming ads can feel. Your feedback is valuable and will help us refine our communication approach to ensure a better experience.
Our apologies for the frustration caused, and thank you for taking the time to share your experience.
Best regards,
Joy Veterinarian Just Russel
Vooral het natvoer werd smakelijk…
Vooral het natvoer werd smakelijk onthaald!
17 November 2024
Unprompted review
Reply from Just Russel
Hey Bart👋
Wat een leuk bericht, dankjewel! 😊 Super om te horen dat het natvoer zo in de smaak valt. Dat is waar we het voor doen! 🐾 Laat ons zeker weten als je nog vragen hebt of hulp nodig hebt.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Worst customer support
I sent in a query on 29 October about my package not being what I ordered and the cat litter being so damaged I cannot use it. I am still awaiting a response even after sending them multiple emails.
29 October 2024
Unprompted review
Reply from Just Russel
Hey Gory👋,
Thank you for sharing your experience, and I’m truly sorry to hear about the issues with your package and the lack of response from our customer support team. This is definitely not the level of service we aim to provide, and I can understand your frustration. 😔
We want to resolve this for you as quickly as possible. Could you please reach out via this link so we can prioritize your case (https://support.justrussel.com/hc/nl/requests/new/)? Rest assured, we’ll investigate what went wrong and ensure this is addressed properly.
Our apologies for the inconvenience, and thank you for bringing this to our attention.
Kind regards,
Joy Veterinarian Just Russel 🐾
Made my dog sick, waste of money
I filled their form for their "customized" food delivery. It was chicken, however what they delivered was not chicken based food. They made a mistake and sent pork based food as they said. I thought it would be still okay, I switched from the old food to new food gradually as they suggested. My dog has a horrible diarrhea since then, I switched back to old food, giving boiled chiken and rice to cure my dog's gut.
It was a complete disaster. I still have some left of their food. I am doubting if I should donate or just throw it away to not torture other dogs.
Just stay away, there are plenty of premium dog food brands. Their food is not customized, they just calculate the amount of food your dog needs based on the weight and activity.
I regretted that I wasted my money on them. They don't accept the food back or give a refund for their garbage.
Edit to your response: I already contacted you via that at first place. Only heard “oh sorry”. I still have an account, it has not been deleted after asking multiple times.
11 November 2024
Unprompted review
Reply from Just Russel
Hi Ahmet,
Thank you for your detailed feedback. I’m really sorry to hear about your dog’s experience—this is not the kind of story we want to hear at Just Russel. 😔 I understand how upsetting it must have been for both you and your furry friend.
We strive to make every delivery as tailored as possible, but it seems we fell short here. Mixing up chicken with pork-based food shouldn’t happen, and I truly regret this error. Gradual transitions are important, and I appreciate you following our advice on this. However, your dog's discomfort is something we take seriously. Diarrhea can result from food changes or sensitivities, and I’d love to help you figure out what went wrong and make it right.
If you could reach out via this link (https://support.justrussel.com/hc/nl-be/requests/new/), we’ll look into a better solution for your dog and ensure it never happens again. Alternatively, feel free to share more details directly so our veterinary team can assist.
We deeply value your trust and want to do everything we can to rebuild it. Let’s work together to find a way forward.
Kind regards,
Joy Dierenarts Just Russel 🐾
Diarrhea with Just Russel food
I ordered Just Russel food to try for my dog as I had a discount voucher. The next time my money was auto deducted, I don't remember subscribing to this site on monthly or yearly basis. It was only a one time order that did not suite my dog as my dog had Diarrhea with Just Russel food. I still have a packet untouched. This is money scam, I never gave permission to the site to auto deduct or add subscription.
15 November 2024
Unprompted review
Reply from Just Russel
Hey👋,
Thank you for sharing your experience. I'm truly sorry to hear about your dissatisfaction and the issues you've faced with our service. 😔 Automatic deductions can be frustrating when unexpected, but I’d like to clarify that our subscription service is designed to ensure a seamless experience for our customers, as outlined during the ordering process.
Regarding the untouched packet and your dog’s reaction to the food, I’d love to help make this right for you. Could you please contact us via this link: https://support.justrussel.com/hc/en-fr? We’ll assist with resolving the issue, canceling the subscription, and exploring any potential solutions for your dog’s dietary needs.
Your feedback is valuable to us, and we aim to improve based on your experience. Thank you for bringing this to our attention.
Met vriendelijke groeten,
Joy
Dierenarts Just Russel
Gratitude
Hi, I just want to say Thank you for the service, it's very convenient.
2 October 2024
Unprompted review
Reply from Just Russel
Hey Maria👋,
Thank you so much for your kind words! We're thrilled to hear that you find our service convenient. We appreciate your support and are here to help whenever you need us! 😊
Best regards,
Joy Dierenarts Just Russel
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