Just Radiators Reviews 

4,132
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 917 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide range of modern products for their solid construction and attractive appearance, fitting perfectly with various decors. Many highlight the exceptional service and helpful staff, who are knowledgeable and efficient, making the ordering process smooth and addressing concerns. Reviewers frequently commend the quick and efficient delivery service, with orders arriving promptly and well-packaged. However, some customers also noted occasional issues with product components, such as missing or incorrect radiator valves, and manufacturing defects like leaks. These concerns were often handled and resolved by the company.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well-made, sturdy, and... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting the ease of the ordering... See more

Quality

People report positive experiences with quality, often describing products as good, solid, and well-made,... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the great and excellent... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we d... See more

Company replied

Rated 5 out of 5 stars

Sensible advice and the radiators we chose arrived the day after we paid for them. Prices seemed good. Showroom in Preston has not particularly good parking (go to left of building) but otherwise noth... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, amazing range. I had a small query that was answered quickly and effectively over the phone. Painless ordering, my selection indicated the additionals Valves and connect... See more

Company replied

Rated 5 out of 5 stars

Bought a radiator showing in stock but wasn’t actually in stock, received a message offering me the same style but slightly larger and offered me this choice for the same price. Radiator looks good bu... See more

Company replied


Company details

  1. Radiator Shop
  2. Heating Equipment Supplier
  3. Interior Designer

Written by the company

Just Radiators are an award winning radiator supplier of leading brands. We have 1000’s of radiators to choose from including designer, traditional and cast iron radiators and an extensive range of towel radiators and valves. Free delivery and next day delivery available from many of our stocked products. Shop online or call 01772 346933


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,132)

898 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very happy with product and the quality…

Very happy with product and the quality appears good and a very reasonable price delivery was fast but not informed that delivery was split into three parts on the same day so luckily I was still able to take delivery with only one part delivery giving a time slot , apart from that all else seems good

28 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Colin, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

The order didn’t arrive when it should…

The order didn’t arrive when it should but their customer services team are excellent. Have bought many radiators from this company and highly recommend

13 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Naomi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Everything went smoothly

Everything went smoothly, from placing the order to communicating with customer service. Ellie was particularly friendly and helpful. I would definitely order from them again!

8 July 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Guillaume, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Excellent Service and product, and very competitive.

I ordered 7 Colum Radiators, i called the call centre and requested a delivery not next day but the following week, this was not a problem and the Ellie sorted it out, all were delivered with no damage, on fitting the plumber highlighted i would need feet for one of them as it was a stud wall, i ordered the feet after the 12.00 deadline for next day but the feet turned the next morning meaning i could get the job done in the same time the plumber was doing the job. Great service would definitely use again.

10 July 2026
Just Radiators logo

Reply from Just Radiators

Hi Adrian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars
Just Radiators logo

Reply from Just Radiators

Hi Andrew, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

One stop shop

Called into shop and picked a radiator in the morning and the following day was delivered plus fitting. One stop shop for radiators all colours, shapes and sizes helpful staff recommend a visit if your in the market for a change of radiator.

2 July 2026
Just Radiators logo

Reply from Just Radiators

Hi Paul, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Easy-to-use website with a handy BTU…

Easy-to-use website with a handy BTU calculator.
Good communication, and the after-sales service was very responsive.

11 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Genevieve, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Excellent Help

I don't normally leave reviews, but Daisy on the online chat service made my whole experience so easy that she deserves recognition.

I'm hopeless when it comes to finding the right products on websites, especially when there are technical specifications involved. Daisy was incredibly patient, helpful and efficient throughout. She quickly found me a beautiful anthracite radiator, then made sure I had the correct valves and pipe sleeves to match, so I knew everything would fit together properly.

She also pointed me towards a discount simply for subscribing to the website, which was a nice bonus.

Excellent customer service from start to finish. Friendly, knowledgeable and genuinely helpful. A great customer experience that made what I thought would be a stressful purchase completely straightforward. Highly recommended!

9 July 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Richard, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

I would use again without hesitation

Good products, competitive prices, well packaged. Chose this company as I could get all 3 items from one source. Very helpful lady on the phone, setting up my delivery date requirements, BUT, the 3 items all came on different dates, only one on the arranged date. Other than the latter, for which I have deducted a star, everything is installed and working fine.

16 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Richard, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Easy to order

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we don't like. The bottom brackets are aged brass like the radiator, so its seems strange to supply Silver ones where it is quite noticeable.

10 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Linda, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Super quick response from the team…

Super quick response from the team (Daisy). When the product I wanted wasn’t available in time, Daisy was quick to find an alternative solution and to update our order. Very happy.

8 July 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Amy, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 3 out of 5 stars

No radiators to review

I paid for a radiator which you told me, the next day, wasn't available so I ordered a second one that you'd recommended Which also wasn't available so I asked for a refund which you promptly paid.

9 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Lynne, we're very sorry for the inconvenience caused.

Unfortunately, the original radiator had recently been discontinued, and after recommending suitable alternatives, the last available unit of one of those also sold before we could secure it, a very rare situation that was unfortunately beyond our control.

We processed your refund immediately and, based on our conversations, were surprised to see a 1-star review, as we believed the matter had been resolved promptly and amicably.

We sincerely apologise again, and a member of our sales team will be in touch shortly to see if there's anything further we can do to put this right. Thank you. - Cameron, Sales Manager

Rated 4 out of 5 stars

Delivery was fine

Delivery was fine, but there was a slight chip on one corner. Couldn't be bothered to return it so will touch it up with rad paint.

19 May 2026
Just Radiators logo

Reply from Just Radiators

Hi, thank you for your 4-star review! Sorry to hear the radiator arrived with a chip, although I'm glad it was still usable. If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Just to say a super job all round

Just to say a super job all round. Ellie coordinated the selection, ordering and delivery with both a clear service focus, but with a really happy and friendly style - it’s the third time I’ve used the store, but my first review. Very helpful and I guess says it all that I come back. Well done Ellie and the team!

7 July 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Mike, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

The radiator was exactly As hoped

The radiator was exactly As hoped, and better.

23 June 2026
Just Radiators logo

Reply from Just Radiators

Hi P, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

No fuss purchase

No fuss purchase. An easy to use website, checkout etc and a wide range of products. The delivery was very prompt and radiators were well packaged.

22 June 2026
Just Radiators logo

Reply from Just Radiators

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great service and delivery

Great service and delivery

8 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Elaine, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Fantastic radiator

Fantastic radiator, my 5th radiator from this co, fast delivery and great customer service.

28 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Jenny, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Ordered one day came following day

Ordered one day came following day, all good.

15 June 2026
Just Radiators logo

Reply from Just Radiators

Hi Adrian, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look