Just Mortgages Reviews 

982
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly knowledgeable staff for providing detailed explanations and successfully making complex mortgage application processes remarkably simple and stress-free. Many consumers deeply appreciate the friendly approach and efficient support that consistently helps them secure wonderful financial deals with absolute ease. Some reviewers were not happy with communication issues, noting that important emails and follow-up messages were frequently ignored or delayed for several days without receiving proper updates. Other people felt quite frustrated when certain advisors completely failed to respond after initial meetings, leaving clients waiting indefinitely for important answers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service. Consumers... See more

Service

Clients share positive opinions on service, noting that securing a mortgage is a smooth and stress-free... See more

Customer service

People report positive experiences with customer service, noting that agents are extremely supportive and... See more

Response time

Consumers find response times to be quite mixed, with sharp contrasts in their experiences. Many reviewers... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Natalie Croasdale made the process as pain-free as possible, even when the first two houses fell through for different reasons. She managed to negotiate a mortgage for us with ease, even though we are... See more

Rated 5 out of 5 stars

PAUL WAS ABSOLUTELY AMAZING. We had the different situation of both myself and my wife being self employed so i wasn’t the easiest thing to actually get a mortgage however Paul was brilliant. We... See more

Rated 5 out of 5 stars

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent t... See more

Rated 5 out of 5 stars

Bridie Evans has honestly gone above and beyond for us these past few months. I do not know where we would have been without her. She has been fast with responses and sorted issues out with other comp... See more


Company details


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4.2

Great

TrustScore 4 out of 5

982 reviews

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4.2

All reviews

(982)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Emma Ward was very helpful

Emma Ward was very helpful. I had particular questions that I knew would probably not be readily answered. I knew that research would be required. She understood where I was coming from as a parent trying to assist a family member to get a first mortgage. I do not reside in the U.K. and am unfamiliar with the various schemes that are available. Emma was quick and efficient in her research. Excellent.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐
Elliott was fantastic from start to finish - knowledgeable, responsive, and really easy to deal with. He explained everything clearly and made the whole process stress-free. Highly recommend!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

As a first time buyer

As a first time buyer, this experience was beyond my expectations. Lorna Esson was incredibly helpful, explaining the process to me from beginning to end and what I can expect throughout whilst answering any questions I had. Her communication was excellent and always kept me in the loop with any updates. What stood out for me most was I genuinely felt that my best interests in mind even going the extra mile to ensure she secured me the best mortgage offer which was very reassuring especially when the process can already feel overwhelming. To summarise this experience in a few words, quality, care, efficient and professional.
I am looking forward to and feel confident using her services going forward. Couldn’t recommend more!

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Full marks for Lydia!

As a first-time buyer with financial situation most lenders found challenging, I was full of questions and my mortgage and purchase were dogged by uncertainties and unexpected developments. Lydia Ramoutar-Greville and her team were extraordinary every step of the way.

Prompt responses, industry-expert advice, constantly fighting my corner and chasing on my behalf. She negotiated some amazing offers with agents on my behalf, and this was the real turning point in my search. She found me TWO great mortgage deals: one initially, and one when the first lenders balked about the property I had chosen.

Just Mortgages are relatively expensive compared to many mortgage brokers, but at every step Lydia went above and beyond to make the cost worth my while -- I couldn't have done it without her, and I couldn't be more grateful!

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Bridie Evans has honestly gone above…

Bridie Evans has honestly gone above and beyond for us these past few months. I do not know where we would have been without her. She has been fast with responses and sorted issues out with other companies, chased loads up for us and updated us throughout. Cannot recommend her enough!!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Bridie

Bridie Evans was incredibly supportive during our mortgage application. As first time home buyers Bridie was brilliant in making us feel at ease and answered any questions rapidly. Thank you Bridie for making the process so easy.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor service

I had an appointment with Richard to remortgage, initially everything went to plan the meeting was booked, had my meeting and was told he would be in touch to provide me with the offers. I waited and waited he never got back to me, i called and emailed and no response. This has meant i have now had to sort everything my self with weeks to spare and having to pay to get another valuation done as mine has now expired! I never leave reviews but felt so disappointed i felt i had to

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience dealing witt Mohammed Uddin

Working with Mohammed Uddin as our mortgage broker has been exceptional. From start to finish, he was incredibly helpful and friendly, always taking the time to explain everything clearly and patiently. His expertise made the entire process smooth, stress-free, and far easier than we expected.

His honesty and transparency stood out—we always felt confident we were getting genuine, tailored advice. Mohammed was also extremely flexible with his time, consistently accommodating our schedules and being available whenever we needed guidance.

Throughout the journey, he was supportive, encouraging, and truly invested in helping us achieve our goals. If you’re looking for a mortgage broker you can trust—knowledgeable, personable, and dedicated—Mohammed is the one.

Highly recommended.
Fiona and Paul

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend how helpful and…

Can’t recommend how helpful and knowledgable Lucy was from our initial enquiry to the end of the process. She was calm and made it feel thorough and professional every step of the way

1 November 2025
Unprompted review
Rated 1 out of 5 stars

No communication..

Had my initial call with Sam to review my mortgage options and three weeks later I am still waiting for a reply. Terrible communication, I wouldn’t recommend.

6 November 2025
Unprompted review
Rated 5 out of 5 stars

We had an outstanding experience with…

We had an outstanding experience with Just Mortgages thanks to Peter Hill. From the very beginning, Peter was incredibly helpful and knowledgeable. He took the time to understand our needs and guided us through every step of the process. His advice was clear, practical, and tailored to our situation, which made choosing the best mortgage so much easier.
Peter went above and beyond to ensure we felt confident in our decision, answering all our questions and providing valuable insights that we wouldn’t have considered on our own. His professionalism and friendly approach made what could have been a stressful process feel smooth and straightforward.
We highly recommend Peter Hill and Just Mortgages to anyone looking for expert guidance and exceptional service!

3 November 2025
Unprompted review
Rated 1 out of 5 stars

I worked with an adviser called Adam at…

I worked with an adviser called Adam at Just Mortgages in early 2024 and unfortunately my experience wasn’t positive. I had contacted the firm to understand my options about remortgaging or selling, as I needed clear advice around removing my ex-partner from the mortgage.

I found that much of the communication took place by phone without written follow-up, which made it difficult to keep track of where things stood. I also didn’t feel I received clear guidance on the alternatives available to me at a crucial time, and this left me in a very challenging position when my previous mortgage deal came to an end.

I pursued the matter through the Financial Ombudsman Service. Although the Ombudsman ultimately did not uphold the complaint, the situation has continued to cause me stress and financial difficulty, and I personally would have valued clearer advice and more transparent communication from the start.

This review reflects my own experience, and I would encourage others to make sure they request written confirmation of all advice and options when dealing with any mortgage adviser.”

18 November 2025
Unprompted review
Rated 5 out of 5 stars

It's very competent broker

It's very competent broker, polite, make write choices for costumer .
From eighth company she presented the best offer and fast service.
Carolina Salinschi have experience also in buy to let offers.

1 October 2025
Unprompted review

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