Service carried out by the engineer was beyond reproach. He talked us through what work he would be carrying out in an articulate and very knowledgable manner. In addition, he explained the methods in... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Keiron arrived at the appointed time and without hesitation got straight down to the task of Gold Servicing my hot tub. He kept me updated and explained things as he progressed. Notwithstanding that... See more
Very pleased with chap who carried out service-very thorough and took time to explain any questions we had. Disappointed to find there was a fault with the wiring which should have been sorted on last... See more
Love our hot tub. Not got a bad word to say about 'Just Hot Tubs' from ordering and delivery to present day. A few teething issues but service department always very plesant, knowledgeable and help... See more
Company replied
Company details
Written by the company
We are an established hot tub retailer with almost 20 years of expertise helping our customers find their perfect hot tub. Shop online or come and see us to get a closer look at our extensive range of hot tubs on offer. All of our hot tubs come with free delivery and installation and most include 0% finance options to get you going with your new lifestyle as soon as possible.
Contact info
8 Trusham Road, EX2 8QH, Exeter, United Kingdom
- 01392 247466
- contact@justhottubs.com
- justhottubs.com
Fabulous service from Russell Jones at…
Fabulous service from Russell Jones at Hare Hatch Reading. We went in for some advice as we are novices and Russell took time to explain how to care and maintain our tub. He was very knowledgeable about all the chemicals etc and gave clear instructions on cleaning and caring for our tub. Would definitely recommend you go along and speak to Russell if you are thinking of purchasing a hot tub .
Fixed problems and very good service.
Diagnosed an initial problem with a heater. Found a second disconnected heater from previous owner. Fitted replacement heaters and conducted a full service. Very thorough professional work with good advice on how to best manage operations moving forward. Would highly recoomend.
Service with a smile
Charlie came to-day to service our lovely hot Tub. We were notified that he would be arriving earlier if convenient which was ideal for us.
Charlie was polite, cheerful, knowledgeable and efficient, a pleasure to have him at our home.
The service was carried out thoroughly and Charlie left with a promise to be in touch with us regarding a cheaper way of heating the hot tub.
Pleased we chose Just Hot Tubs.
Excellent Service
The man turned up on time and he was very friendly. I asked him a few questions regarding the service and the bluetooth which he answered in great detail. I was very happy with the service that he provided, thank you.
Gold Hot Tub Service
Josh, the hot tub engineer, arrived at the appointed time to carry out a Gold Spa service. He is a very knowledgeable and friendly man with years of experience. The task was carried out in a most professional manner and I couldn’t be happier with the result. Thank you Josh and Just Hot Tubs.
Really impressed with the service…
Really impressed with the service received today. Josh arrived early and got on with the clean straight away - very happy and the hot tub looks like new again - thanks so much :-)
Very polite and very professional.
Very polite and very professional.
Very helpful. A great job done.
Scott done the anual service today
Scott done the anual service today , he is very profesional , helpful and friendly , help me understand the controls . And left everything nice and tidy .
Very happy with his work today
Charlie was knowledgeable and friendly
Charlie was knowledgeable and friendly. A thorough and good job done.

Reply from Just Hot Tubs
Just hot tubs - Scott
Scott arrived to service our hot tub today. He was very friendly, efficient and could answer all our questions. He repaired a loose strap and side panel and was thoughly charming. A great job as always by Just Hot Tubs, would definitely recommend.

Reply from Just Hot Tubs
Excellent service
Excellent service !
Reliable, friendly and done a good job

Reply from Just Hot Tubs
Scott has just serviced our hot tub
Scott has just serviced our hot tub. Fast efficient and a very friendly service. Thank you Scott.

Reply from Just Hot Tubs
Charles did the service on time very…
Charles did the service on time very pleasant and informative did an excellent job appreciated. Bit disappointed a new filter not included at the £price!

Reply from Just Hot Tubs
Just had our annual service by Scott
Just had our annual service by Scott , on time and a professional job , very good

Reply from Just Hot Tubs
Excellent service as always
I had an annual service on my hot tub today and was very impressed. Engineer arrived on time, very fast and efficient service, from emptying and refilling and cleaning all the components. My hot tub is gleaming, no mess left behind and will definitely be booking again next year for my annual service. Thank you 👍

Reply from Just Hot Tubs
Annual service with Scott
Annual service with Scott. Really helpful and did a fantastic job.

Reply from Just Hot Tubs
Hot Tub service
Just had first service on hot tub carried out by Scott. Great service, friendly clean, tidy and efficient. Highly recommend.

Reply from Just Hot Tubs
Very efficient service
We had an annual service in December 2022, our first one, and Scott was excellent. He was very efficient, really polite and friendly, and completed in good time to a high standard. Send him next time!

Reply from Just Hot Tubs
My hot tub engineer (Scott)
My hot tub engineer (Scott), conducted my quarterly service today and was as thorough and professional as always. Top quality service every time!

Reply from Just Hot Tubs
Annual Service of my BeWell Hot Tub
This was the annual Service of my Hot Tub. Scott was prompt, pleasant and everso efficient with his work. He was celan and tidy and leaving the area where he was working spotless. Scott also gave me additional maintenance advice with regrads to my settings to manage the Hot tub in these testing times with the Energy situation we find ourselves in. Tio Marks from me as a result

Reply from Just Hot Tubs
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







