Just Go Holidays Reviews 

21,392
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 5,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the booking process, highlighting that phone agents are remarkably helpful, patient, efficient, and thorough when answering questions and organizing trips. Travelers frequently enjoy well-organized holidays supported by polite, highly knowledgeable, and friendly coach drivers who ensure safe, comfortable, and pleasant journeys. However, some people mentioned facing occasional hotel and travel issues, including disorganized arrivals, unhelpful staff, or unexpected changes to their travel arrangements. A few consumers also noted instances of long phone queues when trying to reach customer service, alongside experiencing minor logistical inconveniences during transit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that booking representatives are consistently polite,... See more

Booking process

Reviewers mention positive feedback about the booking process, consistently describing phone agents as... See more

Holidays

Users describe positive interactions with holidays, highlighting both wonderful trips and an easy booking... See more

Service

People report positive experiences with service, highlighting efficient support and very professional staff.... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being polite,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Website refused to accept any of my details though I tried for several days. I phoned and a lovely helpful lady called Tendai sorted me out, she had to check we cd have a twin room not a double be... See more

Company replied

Rated 5 out of 5 stars

Booked by phone, I spoke to a lady called Kelly she was so lovely, helpful and efficient went through everything making sure I understood then asked me if I had any questions felt reassured booking wi... See more

Company replied

Rated 5 out of 5 stars

Whether it is for a long weekend or a week long holiday Just Go are very good value for the cost. The coaches are comfortable, the drivers are helpful and friendly and the hotels are pretty reasonabl... See more

Company replied

Rated 5 out of 5 stars

We had a super holiday as usual when using JustGo. Nothing was too much trouble for Damien our driver. The hotel was lovely and a really good choice of food offered.The room was clean and welcoming an... See more

Company replied


Company details

  1. Tour Operator
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Travel Agency

About Just Go Holidays

Written by the company


Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.

To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.

From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.

We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.

We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.

The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.

Written by the company

Easy journeys, handled properly
We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

21K reviews

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4.4

All reviews

(21,392)

5,034 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I've been away with this company lots…

I've been away with this company lots of times never missed a payment we were going to Italy on the 3september we got the time wrong he contacted us we asked him to wait half HR we would of made it but no he wouldn't we asked him for help didn't want to know disgusting we paid 2/698 pound we phoned the company on the 3 rd to see if they could get us to Doncaster were the coaches change not even a bit interested I will never use this company again all for the sake of half a hour we lost our money and the holiday

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking

Easy booking

2 September 2026
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Reply from Just Go Holidays

Hi Gloria, Thank you for your feedback. We’re pleased to hear you found the booking process easy and straightforward. We really appreciate you taking the time to share your experience with us. Regards, Jani

Rated 5 out of 5 stars

Thank you for your help with my booking

The lady I spoke with was very friendly and helpful. She could find the best variants for me (insuarance, a coach seat and etc.) Thanks a lot. I doubt that I could do it without her help. Look forward to my Christmas holiday!

1 September 2026
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Reply from Just Go Holidays

Dear Mrs Elena, We are so pleased to hear that our team member was able to provide such friendly and helpful assistance in arranging your holiday. We hope you have a wonderful Christmas! Regards, Jani

Rated 5 out of 5 stars

Very friendly

Very friendly, helpful. Hotels really good.

26 August 2026
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Reply from Just Go Holidays

Hi Sheila, We're so pleased to hear that you found our team friendly and helpful, and that you enjoyed the hotels. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

The lady spoke clearly and I understood…

The lady spoke clearly and I understood all she was asking me

2 September 2026
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Reply from Just Go Holidays

Dear Mrs White, We're so pleased to hear that our team member spoke clearly and that you understood everything. Thank you for your positive feedback, we truly appreciate it. Regards, Jani

Rated 4 out of 5 stars

1940s Lytham Weekend and Blackpool

3 days/2 nights 1940s Lytham Weekend and Blackpool. It was a very good break. Kevin, the Belle coach driver, was superb. He kept us updated on the travel plans and the agenda and provided everyone with his number, for emergencies. This was very useful as I changed plans one day. Lytham and Blackpool were very interesting with plenty to see and do. We stayed at the Grand Hotel, 15-20 mins walk from the centre. The room was clean and spacious and had excellent views. There were only two downsides: First, it was an extremely busy weekend as there was an international dance contest in town, so loads of dance troupes from all over Europe. This resulted in extremely long queues, especially for breakfasts in the morning, with long waits before you could get your food. Not ideal if you have to be on the coach early morning. The second thing was the noise. There were also several beer louts staying on the same floor, so shouting, constant banging doors and talking loudly on their phones in the corridors most of the night. It was impossible to sleep more than a couple of hours without being disturbed. Saying that, it was still an enjoyable trip and no fault of Just Go.

26 August 2026
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Reply from Just Go Holidays

Dear Ms Adele, Thank you for your detailed feedback. We’re pleased to hear you had an enjoyable break and that Kevin helped make the trip so enjoyable. It’s great to hear you liked the destinations and your room at the hotel. We’re sorry to hear about the queues and noise during your stay, but we appreciate your understanding that these were outside of our control. We hope to welcome you on another trip with us soon. Regards, Jani

Rated 5 out of 5 stars

The advisor was very patient & helped…

The advisor was very patient & helped me through the booking.The shortbreaks were very varied.Looking forward to our trip.

26 August 2026
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Reply from Just Go Holidays

Hi Kathleen, We're delighted to hear that our advisor was patient and helpful throughout your booking process, and that you found our short breaks varied. We hope you have a wonderful trip! Regards, Jani

Rated 5 out of 5 stars

Coachman John made the experience great…

Coachman John made the experience great for us. Taking good care of us during our trips out and able to keep in touch at all times

31 August 2026
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Reply from Just Go Holidays

Hi Maureen, We're so pleased to hear that our coach driver made your experience great, taking good care of you during your trips and keeping in touch at all times. We appreciate your kind feedback! Regards, Jani

Rated 5 out of 5 stars

Abba Voyage

A relaxing Travel to London,we were on coach 2 from Newcastle under Lyme on Sunday 9th August.As we were going into London the next day the Driver gave us plenty of information about the different buildings we passed ,thoroughly enjoyed it.

9 August 2026
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Reply from Just Go Holidays

Hi Nichola, We're so glad you had a relaxing trip to London and enjoyed the informative commentary from our driver on coach 2. We appreciate you sharing your positive experience with us! Regards, Jani

Rated 5 out of 5 stars

Holiday was great well organised loved…

Holiday was great well organised loved it

21 August 2026
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Reply from Just Go Holidays

Dear Mrs Leonard, We are so pleased to hear that you had a great holiday and that everything was well organized. Thank you for your wonderful feedback! Regards, Jani

Rated 5 out of 5 stars

Easy to use

Easy to use. Ideal price and friendly staff.

26 August 2026
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Reply from Just Go Holidays

Dear Mr Barker, We're so glad you found our service easy to use and our prices ideal. We appreciate your kind words about our friendly staff. Regards, Jani

Rated 4 out of 5 stars

The trip was great value

The trip was great value. The only thing was the hotel, could have been better.

26 August 2026
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Reply from Just Go Holidays

Dear Mrs Francis, We're glad you found the trip valuable. We're sorry the hotel wasn't ideal and appreciate your feedback. Regards, Jani

Rated 5 out of 5 stars

lovely break

lovely break
met lovely friendly people
excellent value for money

2 September 2026
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Reply from Just Go Holidays

Dear Mrs Daley, We're so pleased to hear you had a lovely break, met friendly people, and found it to be excellent value for money. Thank you for your positive feedback! Regards, Jani

Rated 5 out of 5 stars

I was able to book on a Bank Holiday.

I was able to book on a Bank Holiday, and there was a Bank Holiday discount. The person I spoke to was very helpful.

2 September 2026
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Reply from Just Go Holidays

Hi Ivy, We're so pleased to hear you were able to book on a Bank Holiday and benefit from the discount. It's wonderful to know our team member was very helpful! Regards, Jani

Rated 5 out of 5 stars
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Reply from Just Go Holidays

Dear Mrs Hemmings, We're so happy to hear that you found our service helpful and informative. We truly appreciate your kind words! Regards, Jani

Rated 5 out of 5 stars

This was a great experience

This was a great experience me and my granddaughter had the best time ever but it was quite a long journey on the bus. Other then that 5 stars

26 August 2026
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Reply from Just Go Holidays

Dear Miss Richardson, We're so glad you and your granddaughter had such a wonderful time! We understand long journeys can be tiring, and we appreciate your feedback. Regards, Jani

Rated 5 out of 5 stars

Staff was very helpful.

Staff was very helpful.

20 August 2026
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Reply from Just Go Holidays

Dear Mrs Karunaratne, We're so happy to hear that our team was able to assist you. We truly appreciate you taking the time to share your positive experience with us. Regards, Jani

Rated 5 out of 5 stars

Emily

Emily, the person that I spoke to was extremely helpful. As there was nosing single room immediately available, she offered to contact the hotel and get back to me, which she did. She was a!so very helpful in guiding me through the booking process.

21 August 2026
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Reply from Just Go Holidays

Hi Mavis, We're delighted to hear that our team member provided such excellent assistance and guidance throughout your booking process. We appreciate you sharing your positive experience! Regards, Jani

Rated 4 out of 5 stars

Good customer service

25 August 2026
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Reply from Just Go Holidays

Hi Phillip, Thank you for your feedback. We’re pleased to hear you were happy with our customer service and really appreciate you taking the time to share your experience with us. Regards, Jani

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