Justgirlythingsss Reviews 72

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much Emily!🥰

Reply from Justgirlythingsss

Dec 30, 2025

Thank you Paul! We sincerely apologise for the delays caused with your shipping x

Reply from Justgirlythingsss

Dec 30, 2025

Thanks so much Elaine! We apologise in the delays with shipping x

Reply from Justgirlythingsss

Dec 30, 2025

We need to correct this statement.

A delivery time of approximately 3 weeks falls within our clearly stated timeframe of 2–3 business days processing followed by 7–14 business days delivery, which was clearly disclosed and accepted at checkout, particularly during peak seasonal periods.

The claim that items are “fake” is incorrect. Customers receive exactly the product shown and described on our website. We do not sell counterfeit goods, and allegations of this nature are false.

We stand by our products, our transparency, and our fulfillment process.

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much Amanda! We’re sorry about any delays caused x

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much will! We’re sorry for any delays caused with your shipping x

Reply from Justgirlythingsss

Dec 30, 2025

Thank you Nikki! We apologise for any delays with shipping x

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much Joanne!🥰

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much Rebecca!🥰

Reply from Justgirlythingsss

Dec 27, 2025

Thank you for taking the time to leave a detailed review. We do need to clarify several points for accuracy.

At checkout, customers are shown Royal Mail as the final-mile carrier, not the country of fulfilment. This is standard practice across e-commerce and does not imply UK-only stock. Our website clearly states a 2–3 business day processing period, followed by an estimated delivery window, which applies regardless of fulfilment location. These terms were in place at the time of your purchase.

Stock availability can vary due to demand, particularly during peak Christmas periods. When UK allocation is exhausted, orders may be fulfilled from alternative distribution centres to ensure customers still receive their items rather than facing cancellation. This does not change the carrier used for final delivery.

Regarding communication: our support team responded when contacted and provided accurate updates based on the information available at that time. While we understand some customers would prefer proactive notifications, responding promptly and transparently to enquiries is not avoidance.

Your order was successfully delivered on 23 December, which confirms fulfilment was completed. Comparisons to third-party marketplaces, pricing differences, or packaging origins are not indicative of product legitimacy or business conduct.

We do listen to customer feedback and continuously review our processes, but we respectfully disagree with the suggestion that this business is misleading or deceptive. We fulfilled the order as agreed and maintained communication throughout.

Reply from Justgirlythingsss

Dec 27, 2025

We need to address several inaccurate claims in this review.

At no point do we state that we are Jellycat, nor do we claim to be affiliated with or endorsed by Jellycat. Product descriptions reference style and design inspiration, which is standard retail practice and does not constitute misrepresentation. Suggesting otherwise is incorrect.

Product quality is subjective; however, the item received is the exact product shown on our website. Pricing, materials, and imagery are displayed prior to purchase, allowing customers to make an informed decision before ordering.

Regarding the free gift: promotional items are subject to availability and fulfillment conditions, which are outlined in our terms. A free item does not form part of the purchased contract and does not invalidate order fulfillment.

On communication, the claim that you were “ignored” is inaccurate. Our support team responded promptly when contacted and provided updates, which is not something a business acting in bad faith would do.

We regret that the product did not meet your personal expectations, but dissatisfaction does not equate to misleading conduct. We fulfilled the order as placed and communicated in line with our published policies.

Reply from Justgirlythingsss

Dec 27, 2025

We need to correct this statement.

If an order is received incomplete, this is handled as a fulfilment exception, not something that is ignored. Our email support team responds to all enquiries, and we have no policy of disregarding customers.

On occasion, multi-item orders may arrive in separate packages, particularly when items are fulfilled from different stock locations. This is communicated by our support team when applicable.

We encourage the customer to reply directly to the existing email thread so the issue can be resolved promptly. Missing-item cases are addressed in line with our published policy, either through replacement or resolution once verified.

We categorically reject the suggestion that this reflects an “awful company” or bad faith. We remain committed to resolving legitimate issues professionally.

Reply from Justgirlythingsss

Dec 30, 2025

We need to clarify several inaccuracies in this review.

Royal Mail 48-hour delivery refers to the final-mile service once the parcel enters the UK carrier network. It is not a guarantee of total transit time from order placement. This distinction is standard across e-commerce and was explained during correspondence.

As advised, during peak seasonal demand some orders are fulfilled via international distribution channels before being handed to Royal Mail for final delivery. Communicating this when asked is not inconsistency; it is transparency once fulfilment routing is confirmed.

We do not claim to be Jellycat, nor do we state that our products are manufactured or supplied by Jellycat. References relate to style or design inspiration only, which is standard retail practice. Any assumption otherwise is incorrect.

Packaging methods are selected to protect items in transit. While we regret if packaging did not meet your expectations, the item delivered was the correct product as ordered. If an item arrives damaged, this is addressed through our standard resolution process when reported.

Your order was successfully delivered, which confirms fulfilment was completed. While we understand the experience did not meet your expectations, we respectfully reject the suggestion of misleading advertising or bad faith.

Reply from Justgirlythingsss

Dec 30, 2025

Thank you so much Sarah x

Reply from Justgirlythingsss

Dec 30, 2025

We need to clarify the facts.

An order placed at the beginning of December was subject to our clearly stated 2–3 business day processing period and 7–14 business day delivery estimate, which was displayed and accepted at checkout. A Royal Mail status indicating that they are “expecting the parcel” reflects a carrier-side scan delay, not proof that an order was never dispatched.

Once an item is handed to the carrier, tracking updates and scan confirmations are entirely controlled by Royal Mail, particularly during peak December volumes.

A bank refund does not determine fault or wrongdoing; it is a temporary consumer-protection measure while a dispute is reviewed. We provide full documentation in such cases, including order confirmation, dispatch records, and correspondence.

We respectfully reject the implication of improper conduct. We operate transparently, fulfil orders in line with our published terms, and communicate in good faith throughout the process.

Reply from Justgirlythingsss

Dec 25, 2025

We appreciate the time taken to leave a detailed review and we understand the disappointment around Christmas expectations. That said, we do need to clarify a few points.

All orders were accepted and processed under clearly stated terms: 2–3 business days processing followed by an estimated 7–14 business day delivery window, which was visible and agreed to at checkout. These were delivery estimates, not guarantees, particularly during the Christmas period.

While we fully acknowledge that many customers hoped for earlier delivery, comparing one retailer’s carrier experience to another is not a reliable measure of performance. Royal Mail, Evri, and other carriers operate different networks, intake processes, and scanning practices, and delays or limited tracking visibility—especially in late November and December—are not unusual, even if other parcels arrived sooner.

We have not avoided responsibility, nor have we dismissed concerns. Our support team has communicated transparently, provided honest updates, and avoided making assurances that could not be guaranteed. Saying “it may not arrive before Christmas” once that risk became apparent was not deflection—it was realism.

Being polite and clear in communication is not a substitute for delivery, but it is also not evidence of bad faith. No order has been abandoned, and none have been classified as lost by the carrier at this stage. Where a carrier does confirm loss or non-delivery, we act strictly in line with our published policy.

We regret that this experience did not meet your expectations, but we do stand by our processes, our transparency, and our commitment to resolving every order properly.

Reply from Justgirlythingsss

Dec 25, 2025

We appreciate the detailed feedback and need to clarify several important points.

Your order, placed on 30 November, was processed and dispatched on 1 December, in line with our clearly stated 2–3 business day processing timeframe, followed by an estimated 7–14 business day delivery window disclosed and accepted at checkout. During peak December volumes, Royal Mail tracking scans—particularly initial intake scans—can be delayed, which is outside the merchant’s control and does not mean an item was not dispatched.

A Royal Mail status stating “we are expecting the parcel” reflects a carrier-side scan delay, not proof that the order was never sent. Comparisons with deliveries from other retailers or countries are not indicative of Royal Mail’s internal processing for a specific parcel.

Regarding refunds: our support team advised that a refund would be considered if the order was confirmed not to arrive or formally classed as lost by the carrier. This is a conditional process, not an automatic trigger based solely on Christmas cut-off dates. No unconditional refund was promised.

The claim of “radio silence” is incorrect. Our email support team has responded consistently and in good faith, explaining the process and next steps based on carrier information. Proof beyond carrier tracking cannot be generated once an item has been handed to Royal Mail.

We categorically reject the allegation of scamming. We are a legitimate business, orders were dispatched in accordance with our terms, and exceptions are resolved in line with our published policy once carrier confirmation is received.

Reply from Justgirlythingsss

Dec 25, 2025

We categorically reject this accusation.

An order placed on 1 December was processed within our clearly stated 2–3 business day processing timeframe, followed by an estimated 7–14 business day delivery window, which was clearly disclosed and accepted at checkout. An order remaining within—or only just beyond—this timeframe does not constitute a scam.

Royal Mail tracking visibility is controlled by the carrier. A lack of scan updates does not mean an item is not on its way, particularly during peak December volumes.

Our email support team has remained in contact and kept you updated throughout based on the information available. We do not “just take money”; we fulfil orders in line with our published terms and resolve any confirmed delivery exceptions in accordance with our policy.