I have bought clothes from Just Elegance previously (when it was joined with other manufacturers as Leading Labels) but this shop closed down which was sad as I prefer to try clothes on at a shop. The... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought Just Elegance for many years usually at the Grantham Boundary. So pleased to get another fitting jeans with the elastic added to the material. Lovely blouse ,and received today so a... See more
The jumpers were very good quality and lovely and soft, will be ordering more. To top it all the polite delivery driver even knocked at the door and checked my name before handing me the parcel (inst... See more
Company replied
Easy to find suitable products. Ordered 2 items. Kept informed of order purchase and delivery via emails. Able to make an account easily. Found the jumpers were good quality and fit well. Liked the co... See more
Company replied
Company details
Written by the company
Since 1994 we have been dedicated to selling quality women’s clothing at an affordable price. Our range of women’s separates encapsulates the perfect blend of classic and contemporary style. Our attention to detail and touches of femininity make our everyday styles feel special, yet wearable. We believe our clothing has the ability to make you feel confident and stylish whilst relaxed and comfortable as you go about your daily life. Each season our beautifully co-ordinated collections mix key pieces in statement colours with striking prints to enhance individuality and compliment any wardrobe. The brand has evolved and we offer the range in concessions across the UK and North Ireland.
Contact info
32-34 Sampson Road North, B11 1BL, Birmingham, United Kingdom
- 0121 693 6030
- jecustomerservices@justelegance.com
- justelegance.com
4.6
Excellent
517 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically takes over 1 month to reply
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Reply from Just Elegance
Thank you so much for your kind words! We're glad to hear you found our service fast and the website easy to use. We appreciate your support and look forward to serving you again! 😊
Regards
TEAM JE
Ordered a dress,fits lively and d came…
Ordered a dress,fits lively and d came know time. Love it thank you
21 June 2025
Reply from Just Elegance
Thank you so much for your wonderful review! We’re thrilled to hear that the dress fits perfectly and arrived quickly. Your support means a lot to us — enjoy your new dress! 😊
Regards
TEAM JE
Pineapple Floral Top.
Placed order on 15th June. Arrived 18th June and I love this top. I already have one in other colours from Just Elegance store. I was wondering if this company can get it for me in other colours.
Easy to wash and no ironing needed. Great for packing when going on holiday.
I would definitely recommend this company and the top.
I've read your reply to my request to see if you can get it in other colours.
I really would appreciate if you can check this out for me with regards to other colours. As it would be great to get more of these if possible?
Thank you.
Elizabeth Clarkson
11/7/2025
15 June 2025
Reply from Just Elegance
Hi Liz,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your new top and that it’s been such a convenient and easy-to-care-for addition to your wardrobe.
We really appreciate your loyalty as a repeat customer of Just Elegance. Regarding your request for other colors, we’d be happy to check availability for you. Could you please let us know which colors you’re interested in? We’ll do our best to help you find them!
Thanks again for recommending us — your support means a lot.
Best regards,
TEAM JE
Brilliant beautiful as described great…
Brilliant beautiful as described great shipping no problem x
11 June 2025
Reply from Just Elegance
Hi LORRAINE,
Thank you for the lovely review! We're so glad you loved your order and that everything arrived just as described. It’s great to hear shipping went smoothly too. Hope to see you again soon! 💖
Best wishes,
TEAM JE
very good trouser fitting and material
very good trouser fitting and material! reasonable price!
9 June 2025
Reply from Just Elegance
Thank you so much for your kind review! We're thrilled to hear you’re happy with the fit and quality of the trousers, and that you found the price reasonable. We truly appreciate your support and hope to serve you again soon!
Regards
TEAM JE
Reply from Just Elegance
Thank you so much for your kind words! We're thrilled to hear you loved the clothes, our service, and the prices. Your support means a lot to us, and we look forward to serving you again soon!
Regards
TEAM JE
No dispatch or tracking notification
Delivery was fine but the fact that you did not send me a dispatch email and a postal tracking number made it difficult to know when delivery would be in spite of my ringing to ask when I would get a notification of dispatch and tracking number and be told by the call handler that he would send it to me
He completely ignored my request so not impressed with your after sales communication
7 June 2025
Great fit I love them
I bought 3 pairs of these last summer from my local Original Factory Shop the fitted well and I loved them so decided to buy another pair but they never arrived in the shop so I went straight to Just Elegance my trousers arrived today very happy thank you.
5 June 2025
I love this new viscose dress,it fits…
I love this new viscose dress,it fits me, beautifully.
Very quick delivery,l am very impressed with Roman and will definitely order more dresses.
28 May 2025
Love the trousers I have 7 pair's and…
Love the trousers I have 7 pair's and jeans they are so comfy and easy care.
21 May 2025
Easy ordering system
Easy ordering system, speedy free delivery on the item I bought which was good quality and an excellent fit
17 May 2025
5 stars all round. Very quick delivery
Top quality clothing and first class service as always.
17 May 2025
Reply from Just Elegance
HI Jaepee
Thank you so much for your kind words! We're thrilled to hear you’re happy with the quality of our clothing and the service you received. Your continued support means the world to us!
Regards
TEAM JE
Reply from Just Elegance
Hi Irene
Thank you so much for your kind words! We're thrilled to hear your order arrived quickly and that you're pleased with your purchase. We truly appreciate your support!
Regards
TEAM JE
They always have just what I’m looking…
They always have just what I’m looking for and the prices are great too.
14 May 2025
Reply from Just Elegance
Hi Sandra
Thank you so much for your kind words! We're thrilled to hear that you consistently find what you're looking for and at great prices. Your support means a lot to us, and we look forward to serving you again soon!
Regards
TEAM JE
RubbishOrdered pair of beige trousers online…
Ordered pair of beige trousers online and unfortunately they are not the same as the navy ones purchased in the shop . The quality is appalling and I am about to put them into charity bag. So online experience of just elegance is zilch.
1 May 2025
Reply from Just Elegance
Dear Wendy,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your disappointment with your recent online purchase.
We always aim to provide the same high standard of quality across all our products, whether purchased in-store or online, and we regret that this was not your experience. Your comments have been shared with our product and quality teams so we can look into this further and prevent similar issues in the future.
We’d love the opportunity to make this right. Please get in touch with our customer service team at, and we’ll do our best to resolve the matter promptly.
Thank you again for your honest review – your input is invaluable in helping us improve.
Warm regards,
Customer Service Team
Just Elegance
Reply from Just Elegance
Hi Shirley,
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that your order arrived quickly. We're also glad you're happy with the product! If you ever need anything else, we’re just a click away. 😊
Best regards,
Team JE
Reply from Just Elegance
Thank you so much for your kind review! We're delighted to hear that you found the blouses true to size and great value. Your satisfaction means a lot to us, and we truly appreciate your support. We hope to see you again soon!
Regards
TEAM JE
How can I comment on my experience when…
The item has arrived now and my wife is very happy with it
1 May 2025
Reply from Just Elegance
Thank you for reaching out and sharing your concern. We're sorry to hear that your order hasn't arrived yet. Please rest assured that we're here to help. Could you provide us with your order details so we can investigate the status and ensure your item reaches you as soon as possible? Your satisfaction is our priority, and we appreciate your patience.
Regards
TEAM JE
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