Just Clear® - Kingston Reviews 232

TrustScore 5 out of 5

4.9

4 Manorgate Road, KT2 7AL Kingston upon Thames, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

They were very professional and careful not to damage anything. This is the second time I use them and I definitely will recommend them.

Company replied

Rated 5 out of 5 stars

Company dismantled and cleared 2x 6x8ft sheds, plus a few contents. Great experience with quoting; all queries answered quickly and in a friendly way. Price seemed fair. Valued their ethical / resp... See more

Company replied

Rated 5 out of 5 stars

This could have so easily been a 2 or 3 star review. If it were not for the responsiveness and customer focus from Brendan and his team. Firstly they arranged the clearance with a decent... See more

Company replied

Rated 5 out of 5 stars

Within 5 minutes of contacting Just Clear, Brendan replied and we arranged clearance for two days later Frank and his team arrived punctually and 40 minutes later, the job was done. They we... See more

Company replied


Company details

  1. House Clearance Service
  2. Garbage Collection Service
  3. Garbage Dump Service
  4. Junk Dealer
  5. Salvage Dealer
  6. Waste Management Service

Written by the company

Just Clear leads the House Clearance sector in the UK, driven by our commitment to sustainability and exceptional customer service. With an extensive network of branches nationwide, we stand as the largest and most trusted clearance specialist in the country. Our comprehensive services encompass sustainable Property Clearance, House Clearance, Office Clearance, Recycling & Reuse management, Hoarding Clearance, Garden Clearance, Probate Clearance, Site Clearance, Valuations, Skip Bag service, Void property clearance, Bulky waste removal, Fly tip clearance, Junk Removal Service, Cleanout, Hoarding Assistance, Hoarder or Hoarding Help, Recycling Services, and Eco-Friendly Junk Disposal. By partnering with local franchise owners backed by our national infrastructure, we offer clients nationwide coverage coupled with personalized service. Our regional branches boast intimate knowledge of their areas while benefiting from the support of our central resources across finance, HR, QHSE, assets and fleet, marketing, and national operations management. This ensures a seamless experience, combining local expertise with scalable solutions for one-off local contracts and national accounts. Social responsibility lies at the heart of our operations, as we strive to create employment opportunities and support local communities in every region we serve. With a track record of award-winning excellence, including accolades such as the National Recycling Award, Probate Industry Awards, Wills and Probate Awards, and Business Green Leaders Award, we maintain ISO14001, ISO 45001, CHAS, and ISO 9001 accreditations. These certifications underscore our unwavering commitment to environmental sustainability, health and safety, and quality management across all facets of our operations.


Contact info

  • 4 Manorgate Road, KT2 7AL, Kingston upon Thames, United Kingdom

  • 08453198000

4.9

Excellent

TrustScore 5 out of 5

232 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He was a really helpful guy

He was a really helpful guy. Definitely worth calling him

8 April 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Simon. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

They were very professional and careful…

They were very professional and careful not to damage anything. This is the second time I use them and I definitely will recommend them.

9 April 2026
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Lucia. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Fantastic Service and Super Speedy!

Really great service! I enquired today and everything was collected within a couple of hours. Super quick, efficient and really friendly. Would highly recommend.

6 March 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Jessica. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Excellent

Excellent , this is the second time we have used just clear. Job done on time. Friendly team. Would use them
again. Thank you just Clear.

16 February 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Mrs E . We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Amazing Team

Amazing Team! They helped us clear out a LOAD of garden waste which would have been an absolute nightmare and huge cost elsewhere. Couldn’t thank this team enough, especially with me being abroad.

6 February 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Harry. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Great customer focus

This could have so easily been a 2 or 3 star review.

If it were not for the responsiveness and customer focus from Brendan and his team.

Firstly they arranged the clearance with a decent price extremely quickly.

There was a couple of logistic hiccups - which could have been frustrating - but both Brendan and Dee (from logistics team) were super responsive and made it right with the least amount of fuss.

It is great when things go to plan - but good companies really matter when things do not - and how they respond makes all the difference.

On that front - JustClear shines.

Highly recommend.

30 January 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words PD. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Bungalow clearance

George and William understood what was needed very quickly. They worked methodically and checked things when they needed to or if they had a suggestion. I would highly recommend.

28 January 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Randh. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Vinesh and his colleague were very…

Vinesh and his colleague were very friendly and efficient. All the rubbish was cleared really quick and efficiently

19 January 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Lewis. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

excellent service!

10 January 2026
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Stefan. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 1 out of 5 stars

Misleading and unprofessional service

My experience with Just Clear – Kingston was extremely disappointing. Communication was poor from start to finish, promises were made and not kept, and the overall service did not match what was advertised.

What I found most frustrating was the lack of accountability. When issues were raised, they were brushed off rather than resolved properly. For a company that markets itself as professional and reliable, the reality was the opposite.

I would not use this company again and would advise others to be cautious before booking.

24 November 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you for your feedback.
We’re sorry to hear that this was your perception of our service. We take concerns about communication and accountability very seriously. However, we’ve been unable to identify a booking or interaction that matches the details provided in this review.
We would genuinely like the opportunity to look into this and address any issues properly. If you did use our Just Clear – Kingston service, please contact us directly with your booking details so we can investigate and work towards a resolution.
We’re committed to providing a professional and reliable service, and we encourage customers to raise any concerns with us so they can be dealt with promptly and fairly.
Just Clear – Kingston Team

Rated 5 out of 5 stars

Great company!

Such a pleasurable experience from the booking to the collection. Brendan & his guys who collected the sofa were so helpful. I’d recommend these guys to anyone! Also, the fact that you can book & get a next day booking was great!

16 December 2025
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Clare. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

More than five stars

Many thanks to Brendan and team, it is always easy to say great things about great people. This is one of the easiest reviews to write and share with you all. Over the past couple of days, I have enjoyed a breathtakingly high level of support from Brendan and the team at Just Clear. It is not every day that any of us seek a house clearance service. So when we need one, we’re unlikely to have a number on speed-dial.
But when it’s time to entrust your belongings, whether high in value, high in sentiment, or you just plain want rid of it – I cannot recommend Brendan and the Just Clear team enough. I am really pleased. I received answers to my questions, options to consider and a really prompt and good value quote.
Wishing Brendan and the Just Clear ongoing success.

10 December 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Ian. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Professional

Professional, friendly and respectful.
Great service

17 November 2025
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Mary. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Brilliant service - can't recommend highly enough

I was very anxious about having my flat cleared, having owned it for 39 years. Pedro and Sydney from the Kingston branch of the firm were brilliant! On time, efficient, polite and knowledgeable. They cleared the flat in the timeframe quoted and hoovered up after all contents were removed. I can't recommend JustClear highly enough!

29 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Joyce. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Wonderful team who came to help us…

Wonderful team who came to help us clear some bits from our home. No task too small. Getting any job done is a bit of a hurdle, but they made it easy. And did it with a smile.

28 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Ben. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Very friendly and helpful

I bought an study desk,a wardrobe and a chair and had it delivered to my place at a very reasonable price from just clear. As a uni student the whole process was very quick and easy and they were very helpful and friendly would highly recomend to friends and family.
Thank you for all the help.

28 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Divya. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

Superb, as always

This is the second time I'm writing a review for Just Clear, but Brendan came to the rescue with making my booking. They are always polite, professional, friendly and extremely helpful via the phone and onsite. Highly recommend Just Clear.

22 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Mrs Dunbar. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

I bought a chest of drawers from Just…

I bought a chest of drawers from Just Clear on Facebook marketplace, from their Kingston warehouse. Great communication, helpful and friendly. Recommended.

17 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Felicity. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

Rated 5 out of 5 stars

amazing customer service and very…

amazing customer service and very helpful with our request of office chairs for our charity!

Will recommend this service to many people !! more office spaces should be using this to clear their stuff instead of landfill and dumping them in skips!!

17 October 2025
Unprompted review
Just Clear® - Kingston logo

Reply from Just Clear® - Kingston

Thank you so much for your kind words Simone. We are so glad to hear all went so well and thank you so much for using our local service. From all the team at Just Clear.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look