Just Cat Flaps Ltd Reviews 

260
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, highly efficient, and extremely thorough during every single appointment. Some reviewers were happy with the remarkably quick and tidy installation process of the new products, noting that everything was left very clean. People also highlighted the clear communication, fast scheduling, and useful advice provided regarding the various practical choices available. Consumers genuinely appreciate the excellent overall value and seamless coordination from the initial quote all the way to the final setup. Clients note that everything is completed successfully within a short timeframe, ensuring total satisfaction.

What people talk about most

Service

Users describe positive interactions with service, highlighting efficient communication, quick response... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting efficient, friendly, and... See more

Product

Reviewers mention positive feedback about product, expressing high satisfaction with how well the cat flap... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tom was very professional and gave me good advice to help me tempt my nervous cat to use new cat flap. Friendly and chatty, he has since been back to assemble a cabinet I couldn’t manage myself and be... See more

Company replied

Rated 5 out of 5 stars

Excellent. Really happy with my new cat flap and would highly recommend Just Cat Flaps to anyone thinking of getting one but nervous of installing it themselves. Tom was great, friendly, efficient an... See more

Rated 5 out of 5 stars

Brilliant! From quote, acceptance, and the actual fitting, everything went so smoothly. Ben was very helpful initially, and Tom, who fitted the cat flap was extremely thorough in his approach to h... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from start to finish. Communication with Ben was nothing short of brilliant too. I highly recommend these guys don't look anywhere else.... No really, don't look anywhere else 😊... See more

Company replied


Company details

  1. Pet Supply Store

Written by the company

Providing a fit for the 21st century cat flap installation service, Just Cat Flaps is your one call solution to finding the right cat flap for any fitting location, within Sussex and into Kent. Offering cat flap fitting services for glazing, walls and doors – call, email or message today for free quotes and advice. After many years, and many 100’s of cat flaps fitted throughout Sussex and into Kent, Just Cat Flaps has built up extensive knowledge and capabilities with all aspects of cat flap fitting, whether that be glazing, walls or doors. Unlike many cat flap fitter services you may find online, Just Cat Flaps is not an emergency glazier offering cat flap fitting, nor are we a national company who will happily send a fitter on a 500 mile round trip to fit a cat flap. We are a small team based in Eastbourne, looking to meet the cat flap needs of our county and into neighbouring counties. We only provide market leading cat flaps from Surepetcare (Sureflap), Pet-Tek, Cat Mate and Pet Safe and know which ones work best for any glazing, wall or door cat flap situation. We’re also able to recommend which will best suit your needs and that of your pets, so please do get in contact to see how we can help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

260 reviews

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5.0

All reviews

(260)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really happy with the service from Ben…

Really happy with the service from Ben and Tom. Start to finish they were excellent. Now have 2 very happy cats

24 March 2024
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Reply from Just Cat Flaps Ltd

Thank you! We’re so happy you and your cats are delighted with the service. It was our pleasure to assist you!

Rated 5 out of 5 stars

Great service

Great service, great communication, fantastic flaps!

17 March 2024
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Reply from Just Cat Flaps Ltd

Thank you, Chris! We’re glad you appreciated the communication and quality of our “fantastic flaps.”

Rated 5 out of 5 stars

Exemplary service from a brilliant company

One of the most professional and customer-focussed companies I have ever dealt with. Communication was great throughout, the price for installing our catflap was very reasonable and Tom who fitted it was meticulous. The work was quick, extremely neat and with absolutely no mess left afterwards. I can’t recommend Just Catflaps too highly - a superb small business.

10 March 2024
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Reply from Just Cat Flaps Ltd

Thank you, David! We’re thrilled you found our service meticulous and professional. Your glowing recommendation means so much!

Rated 5 out of 5 stars

Excellent comms

Excellent comms . Tom did an excellent installation job . Good quality product. Would recommend Ben and Tom to anyone. Two very happy cats

10 March 2024
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Reply from Just Cat Flaps Ltd

Thank you, Tony! We’re so glad your cats are happy, and you appreciated Tom’s excellent installation work.

Rated 5 out of 5 stars

Very good!

Punctual, quick, clean and friendly! No fuss very good 👍🏽

10 March 2024
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Reply from Just Cat Flaps Ltd

Thank you! We’re delighted you found our service punctual and friendly. It was great working with you!

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Communication was great and installer very friendly. Would highly recommend and cat flap looks great

3 March 2024
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Reply from Just Cat Flaps Ltd

Thank you, Paul! We’re thrilled you loved the product and friendly service. Your recommendation is much appreciated!

Rated 5 out of 5 stars

Ben was great and so helpful!

Ben was lovely, quick to respond and was able to complete the job quickly and efficiently. Very happy with the service

3 March 2024
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Reply from Just Cat Flaps Ltd

Thank you! We’re so glad Ben could provide a quick and efficient cat flap installation. Your satisfaction is our priority!

Rated 5 out of 5 stars

Puuurfect cat flap fitting service

Puuurfect cat flap fitting service! I was recommended Just Cat Flaps, despite them being in Eastbourne Ben was happy to travel to Henfield to fit our flap. I had a few quotes and this was very competitive, but it was the detail and expert knowledge that did it for me. I felt sure that the job would be done well with no issues. Ben was very communicative, efficient and helpful. Now our fluffy Feral is the happiest he’s ever been! Thanks Just Cat Flaps :)

4 February 2024
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Reply from Just Cat Flaps Ltd

Thank you, Abi! We’re delighted to have provided a detailed, efficient, and communicative service for your cat flap installation.

Rated 5 out of 5 stars

Great service and product

Great service and product, the cats love it!!!

4 February 2024
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Reply from Just Cat Flaps Ltd

Thank you, John! We’re so happy your cats love the cat flap. Your kind words mean the world to us!

Rated 5 out of 5 stars

Brilliant!

Brilliant!
Fitted quickly and expertly. Cleaned after finishing up and very reasonably priced too.

4 February 2024
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Reply from Just Cat Flaps Ltd

Thank you, Lucy! We’re thrilled you appreciated the quick and clean installation. It was a pleasure working with you!

Rated 5 out of 5 stars

Lovely people

Lovely people: great job, and left site clean and tidy. We had a Catflap fitted from the house into the garage, complete with fire curtain to comply with regs, and another from the garage to the garden. The cats are very happy, and so are we. Highly recommend!

4 February 2024
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Reply from Just Cat Flaps Ltd

Thank you, Lucinda! We’re so glad you and your cats are happy with the cat flaps and fire curtain installation.

Rated 5 out of 5 stars

Good communication

Good communication, quick appointment to measure up and catflap installed into the window perfectly.

7 January 2024
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Reply from Just Cat Flaps Ltd

Thank you for your positive feedback! We're delighted to hear that you found our communication effective and appreciated the quick and precise service from measuring to installing the cat flap into the window. All the best, Ben.

Rated 5 out of 5 stars

Reliable

Reliable, nice tidy job, value for money.

7 January 2024
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Reply from Just Cat Flaps Ltd

Thank you for your positive review, we're delighted you're happy with the service provided by Just Cat Flaps Ltd.

Rated 5 out of 5 stars

Catflap fitted

Ben was professional and a kind manner about him. Fitted the cat flap very well. Absolutely no issues at all. Would definitely recommend and use again!.

14 January 2024
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Reply from Just Cat Flaps Ltd

Thank you Emily for your 5 star review and recommendation, very much appreciated. All the best, Ben.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Communication was excellent throughout and work completed to a high standard. No hesitation to recommend if you need a cat-flap fitted.

14 January 2024
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Reply from Just Cat Flaps Ltd

Thank you for your fantastic feedback! We're delighted to hear that you found our service brilliant, with excellent communication and high-quality work. Your recommendation means a lot to us, Thanks again for choosing Just Cat Flaps Ltd to fit your cat flap.

Rated 5 out of 5 stars

First class service

So nice, but so rare to find somebody who actually does what they say they are going to do, when they say they will do it. 2 cat flaps fitted, one in a panel, one in a double glazed unit, no fuss, no mess and no hassle.
I would thoroughly recommend Just Cat Flaps, prompt, efficient and good value for money.
My pussy cat Patch also recommends them too.

14 January 2024
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Reply from Just Cat Flaps Ltd

Thank you Kevin for your kind words! We appreciate your feedback and are thrilled to hear that you found our service to be reliable and hassle-free. It's wonderful to know that the cat flaps were fitted with no fuss, no mess, and according to your expectations. We're grateful for your recommendation and even more delighted to have earned Patch's approval! If you ever need further assistance or have any questions, don't hesitate to reach out. Thanks again for choosing Just Cat Flaps Ltd.

Rated 5 out of 5 stars

Great Catflap

Brilliant, lovely catflap. Great and efficient service

7 January 2024
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Reply from Just Cat Flaps Ltd

Thank you Lorraine for your 5 star review, great to hear you're pleased with the work carried out by Just Cat Flaps Ltd. All the best, Ben.

Rated 4 out of 5 stars

Done the job OK & was very Quick

Done the job OK & was very Quick. Only downside the price was a bit expensive

19 November 2023
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Reply from Just Cat Flaps Ltd

Hi John,

Thank you for your review! We're pleased our pet door installation met your expectations for speed and quality. We value your feedback on pricing as we are committed to providing the best value and service possible.

We are always upfront and transparent with our pricing, and invoiced exactly the same as we quoted prior to installation. The total of £179 included the replacement uPVC panel, dog flap, VAT, installation and 1.5hours travel to your location.

We appreciate your honesty and look forward to serving you again.

Thanks again

Ben

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