I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.
Rhodes House, 6-18 Tulketh Brow, PR2 2SH, Preston, United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant..bought a bath panel..turned up sooner than I thought

Reply from Just Baths
Good price for quality bath and sink taps. Excellent customer service.

Reply from Just Baths
Having made an error on my order, a phone call was all that was required to rectify my mistake. Fantastic customer service.

Reply from Just Baths
Easy to order quick response and delivery. Great service 👏

Reply from Just Baths
I purchased a front and rear panel to replace an old one.
Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 star rating.
There were other options but the delivery time wasn't fast enough for me to wait.

Reply from Just Baths
Visited the web site,found what i wanted,put the items in the basket,paid for them and they arrived 2 days later.Easy to use website,and items arrived in perfect condition. Recommended seller.

Reply from Just Baths
A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I returned the items and once they’d been received my replacement filters were dispatched. Throughout this whole process Stacey kept in touch and managed expectations. I wouldn’t hesitate to use Just Baths again.

Reply from Just Baths
I ordered a p shaped bath panel in error without checking dimensions properly.
I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.
I work in a customer service environment & it’s always lovely to speak to someone that actually does what they say they are going to do.
Well done Stacey & please don’t ever change. Thanks Dave

Reply from Just Baths
Just because we didn’t report the damage within 2 days of receiving the item we denied a replacement from the damaged item? We are renovating a house and didn’t want to remove the packaging until ready to fit to prevent damage, however the item was damaged when unpacked but like I said we were denied a replacement.

Reply from Just Baths
The courier ended up making a complete dogs dinner of the delivery and Just Baths were responsive and quick to issue a refund and send a replacement.
The unit I bought seems to be decent quality and works well.

Reply from Just Baths
Arrived on time. Sturdier than what I thought, easy to fit. Would highly recommend

Reply from Just Baths
Had what I needed at a good price, no unrealistic delivery costs. Item arrived very quickly. Thank you

Reply from Just Baths
Needed a 1800 length panel. This panel is good quality at a great price

Reply from Just Baths
Cheapest price I've found for a bath panel. Delivery was quick, easy and free!!

Reply from Just Baths
Exceptional service and assistance received from Stacey.

Reply from Just Baths
Great price and great service from the company. The downstream supplier of the item was slow, with poor communication, but I got a great response and a willingness to help from the staff member at Just Baths who helped secure my item.

Reply from Just Baths
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.