Just Baths Reviews 112

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent prices and efficient ordering process, noting that items often arrive promptly and are well-packaged. Many consumers highlight the high quality of products received and appreciate the clear communication and helpfulness of the staff, especially regarding delivery arrangements and order changes. However, some customers also noted issues with product quality, with a few receiving damaged items or products that did not meet their expectations. Some people were dissatisfied with the return process, particularly regarding the cost of returning items or the company's policy on reporting damage within a short timeframe.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the prompt and... See more

Product

Consumers have mixed feelings about the product quality. While many reviewers praise the quality of items... See more

Quality

Reviewers mention ambiguous feedback about quality. While many customers praise the good quality of items,... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable pricing.... See more

Order

People report positive experiences with their orders. Customers consistently praise the efficiency of staff... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased a front and rear panel to replace an old one. Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 sta... See more

Company replied

Rated 4 out of 5 stars

The grab rails look very good quality, and we're well packaged. Given four stars, as the review email came before the product, but when I emailed the company about this, they came back to me very quic... See more

Company replied

Rated 5 out of 5 stars

I ordered a p shaped bath panel in error without checking dimensions properly. I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.... See more

Company replied

Rated 5 out of 5 stars

A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Radiator Shop

Written by the company

Just Baths are a leading supplier of freestanding baths and all your bathroom products. We are proud to supply the leading brands in bathrooms and with our award winning customer service team, you are sure to receive the best service. View our full collection online and call us direct to discuss your requirements in further detail and we'll be happy to help.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

112 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Atlantis filter

Clear what I needed and speedy delivery.

12 October 2025
Just Baths logo

Reply from Just Baths

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Really like this company

Good price for quality bath and sink taps. Excellent customer service.

17 September 2025
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Reply from Just Baths

Hi Dorothy, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Carbon Rod Filters

Quick delivery, great quality thanks.

18 September 2025
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Reply from Just Baths

Hi David, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Having made an error on my order

Having made an error on my order, a phone call was all that was required to rectify my mistake. Fantastic customer service.

8 September 2025
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Reply from Just Baths

Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Great service!

Quick, reliable service, super price

7 September 2025
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Reply from Just Baths

Hi Richard, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 4 out of 5 stars

I purchased a front and rear panel to…

I purchased a front and rear panel to replace an old one.
Unfortunately it wasn't what I expected to be so I returned it. The customer service was excellent during the return process hence the 4 star rating.
There were other options but the delivery time wasn't fast enough for me to wait.

6 September 2025
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Reply from Just Baths

Hi Cesar, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

radiator valves

Visited the web site,found what i wanted,put the items in the basket,paid for them and they arrived 2 days later.Easy to use website,and items arrived in perfect condition. Recommended seller.

4 September 2025
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Reply from Just Baths

Hi Ralph, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

A really positive experience with this…

A really positive experience with this seller. I ordered some filters for a hot water tap and once they’d been delivered discovered that there was more than one option and I’d bought the wrong ones. I returned the items and once they’d been received my replacement filters were dispatched. Throughout this whole process Stacey kept in touch and managed expectations. I wouldn’t hesitate to use Just Baths again.

29 September 2025
Unprompted review
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Reply from Just Baths

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Wrong order

I ordered a p shaped bath panel in error without checking dimensions properly.
I contacted the company & spoke to a lovely lady called Stacey who helped me through the process to return the item.
I work in a customer service environment & it’s always lovely to speak to someone that actually does what they say they are going to do.
Well done Stacey & please don’t ever change. Thanks Dave

30 September 2025
Unprompted review
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Reply from Just Baths

Hi Dave, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 1 out of 5 stars

Denied replacement for damaged item…

Just because we didn’t report the damage within 2 days of receiving the item we denied a replacement from the damaged item? We are renovating a house and didn’t want to remove the packaging until ready to fit to prevent damage, however the item was damaged when unpacked but like I said we were denied a replacement.

23 August 2025
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Reply from Just Baths

Hi Andrew, thanks for your time on the phone earlier. As discussed, can you please contact me directly on info@justbaths.co.uk, we'll look to find a resolution for you. Thank you - Cameron, Sales Manager

Rated 5 out of 5 stars

Quick and efficient

The courier ended up making a complete dogs dinner of the delivery and Just Baths were responsive and quick to issue a refund and send a replacement.

The unit I bought seems to be decent quality and works well.

27 August 2025
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Reply from Just Baths

Hi Christopher, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Highly recommend

Arrived on time. Sturdier than what I thought, easy to fit. Would highly recommend

25 August 2025
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Reply from Just Baths

Hi Gratton, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Had what I needed at a good price

Had what I needed at a good price, no unrealistic delivery costs. Item arrived very quickly. Thank you

16 August 2025
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Reply from Just Baths

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

1800 length panel

Needed a 1800 length panel. This panel is good quality at a great price

9 August 2025
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Reply from Just Baths

Hi Lisa, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Cheapest price I've found for a bath…

Cheapest price I've found for a bath panel. Delivery was quick, easy and free!!

7 August 2025
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Reply from Just Baths

Hi Emma, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 5 out of 5 stars

Exceptional service and assistance…

Exceptional service and assistance received from Stacey.

5 September 2025
Unprompted review
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Reply from Just Baths

Hi Elzaan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

Rated 4 out of 5 stars

Great price and great service from the…

Great price and great service from the company. The downstream supplier of the item was slow, with poor communication, but I got a great response and a willingness to help from the staff member at Just Baths who helped secure my item.

5 August 2025
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Reply from Just Baths

Hi Brian, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Baths

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