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JustAnswer.co.uk Reviews 50,061

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TrustScore 4.5 out of 5

4.6

Information Service
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Review summary

Created with AI, based on recent reviews

Evaluating 20,057 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, expertise, and clear explanations, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, often highlighting quick response times and a smooth user experience. However, some people were dissatisfied with the user experience, mentioning difficulties navigating the website or issues with the chat interface. A few other people also felt that the service was not always able to resolve their specific issues, or that the process was confusing at times.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and clear... See more

Response time

Clients share positive opinions on response times. Reviewers frequently highlight the quick and efficient... See more

Service

Customers had positive experiences with service. Many reviewers praised the quick, efficient, and... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and patience... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the experience helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service! Got a call back really quickly and a detailed answer to my query which helped to answer my question and put my mind at rest, as well as advice on best practice to ensure I'm even better... See more

Rated 5 out of 5 stars

First time using Justanswers.co.uk. Had problems with my Peugeot. The expert patiently responded to all my questions and clearly explained everything to me. Would definitely recommend, 100%

Rated 5 out of 5 stars

Enquiry about air conditioning regas for car.. Gave me an honest and fast opinion which was described well. Will need a second opinion at a local garage as car needs to be seen to be 100% sure. 👍

Rated 5 out of 5 stars

Just answer is a very useful platform but be careful. I unwittingly signed up for a monthly subscription unbeknowning to me, I thought I was paying a one off payment. But, after getting in touch with... See more

Company details

  1. Information Service

About JustAnswer.co.uk

Information provided by various external sources

Our mission is simple: We help people.

JustAnswer makes fast, affordable expert help available to people everywhere. We help them solve problems and answer questions by connecting them online with doctors, lawyers, vets, mechanics, tech support and more.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

50K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 1 out of 5 stars

No use for tax advice

I submitted a question related to tax advise for a £10 trial fee. It took longer than 15 minutes for a tax “expert” to join the chat but her advice was useless and she didn’t have much in-depth knowledge about the particular tax area. I’m glad I did not opt for a call at £44, would have been a waste of money. Cannot comment if this platform is any good for other types of services, but based on my experience, I would not recommend it for finance/tax enquiries.

19 May 2026
Unprompted review
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello Anett,

We're sorry to hear about your experience in using the site.

I would love to help you out. If you send me your email address with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

Rated 1 out of 5 stars

to latetook to long to answer

to late took to long to answer

19 May 2026
JustAnswer.co.uk logo

Reply from JustAnswer.co.uk

Hello John,

We sincerely apologize that it took longer than expected for you to receive a response.

For future concerns, please feel free to reach out to us directly so we can assign you to a readily available Expert who can assist you more quickly and efficiently.

We appreciate your patience and understanding, and we remain committed to providing you with better support moving forward.

Best regards,

Angela, JA Customer Care
help@justanswer.co.uk
4408081680054
http://www.justanswer.co.uk/help/

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