Just Insure Reviews 601

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent customer service, praising the staff for being professional, helpful, and efficient. Many people appreciate the ease of the service and the smooth user experience, often noting that the process of getting insured is straightforward and quick. However, some customers also noted issues with pricing, mentioning unexpected rate increases and feeling overcharged for miles not driven. A few other people also felt that customer service lacked empathy and that replies were sometimes slow or unhelpful.

What people talk about most

Price

Customers had ambiguous experiences with price. Many reviewers praise the affordability, low rates, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being helpful,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the excellent customer... See more

User experience

Users describe positive interactions with the user experience, often highlighting the app's ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It is good for milage sensitive (low milage) customers. It is economical as long as you maintain the routines such as periodical odometer readings. If you maintain the clean driving records, you don't... See more

Rated 5 out of 5 stars

Just Insure is an excellent professional low cost car insurance company. The driver app is user friendly and my linked auto pay is seamless. The repair claims process just requires your pictures tak... See more

Rated 5 out of 5 stars

CSR was professional and well spoken, sounded like Ai at first (had to confirm a human’s voice was on the other end). The call was handled with limited words and ease of service. All my questions... See more

Rated 5 out of 5 stars

It does not have bullshit. I pay what I owe. No bullshit meaning meaningless contracts of pricing due to credit, other insurance companies pay history, and finally pricing is fair to me. No middle ma... See more


Company details

  1. Insurance Company

Written by the company

“Just Insure” is the brand name of SF Insuretech and subsidiary Just Insure, Inc., a licensed US property & casualty insurance company, offering pay-per-mile automobile insurance products through mobile technology. Just Insure is on a mission: To increase the convenience and availability of car insurance options, and to use technology to improve driving safety. Full coverage insurance is currently offered to drivers in Arizona, and is planned for other states in 2021. For more information, visit https://just.insure and download the “JUST INSURE” app from the Apple App Store or Google Play. #justinsure


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

601 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Laura Albarado

Great app, great prices. awesome service. Specially Laura Albarado, thanks for your quick helpful responses and top notch professionalism. it's nice knowing my insurance actually has my back.

13 May 2025
Unprompted review
Rated 2 out of 5 stars

I think ur charging outrageous prices

I think ur charging outrageous prices. I wish u would give me a break. I mean, I allow u guys to record my driving and I think I fairly do quite well. But yet, no break. Thank u for inviting me. I just do not understand when I will catch a break

10 April 2025
Rated 5 out of 5 stars

Explaining my issue

I thought I was going to have a very difficult time explaining that I have new engine and the matching cluster for the new engine and having to verify mileage. But Estella Montoya helped me through this worried free. I would definitely recommend Estrella and just insurance to family and friends. Thanks again Estella Montoya for all your help with my issues. 5 stars for just insurance and 10 star rating for Estella

8 May 2025
Unprompted review
Rated 4 out of 5 stars

Great insurance

I just don't like when u r charged for riding with someone else and ur cars not being used so u have to ask for a refund

3 April 2025
Rated 5 out of 5 stars

Loving The Service!!!

Everything about this company makes my service with them great. I was hesitant at first to try the company but have been nothing but grateful since becoming a member. It is so convenient and I feel blessed not to have to stress about my insurance.

8 April 2025
Rated 5 out of 5 stars

Bailey provided great customer service

Bailey provided great customer service. I was confused about some charges on my account and Bailey cleared up all my questions and helped me get my account all squared away. I am very appreciative of her assistance today.

1 April 2025
Unprompted review
Rated 1 out of 5 stars

I was power walking not driving when I…

I was power walking not driving when I got a post from just telling me that it charged me . I can walk pretty fast but if it happened this one time it makes me wonder how many times it's done it in the past and I just did not catch on to it .

6 January 2025

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