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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy husband!…

Excellent product and excellent customer service from Joey! Bought for my husband and says he has never had underwear like them! In fact so good just ordered another 2 pairs.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

I had one of their items fail on me…

I had one of their items fail on me just under two months.

I wrote to them to explain, and they replaced the item with two new ones. That's customer care and customer service for you.

Fantastic company and you now have a loyal return customer.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Nice and Cozy!

I have ordered from JW team about three times now.

What i love about them and will always come back is their quailty and service.

The service is just second to none.

I ordered some items for my wife as she liked the quality of my underwear and we noticed that JW has turned to helping their sisters, I sneakily put a order in thinking I was being clever but failed to realise I ordered the wrong sizes. (Common man issue im sure!)

JW being the fantastic team of Customer Service champions that they are, was quick to offer a re dispatch of the right size (upon receipt that i had sent them back) and voila. . . few days later my wife has got new comfy Just Wears. And she loves them!

We will be purchasing more in the near future for her son. I just feel this is a brand all men should own to keep you secure and comfortable!

11 March 2025
Unprompted review
Rated 5 out of 5 stars

Customer satisfaction 👍🏻

I had a minor complaint about a previous purchase and it was dealt with efficiently, promptly and courteously. They couldn’t have been more helpful. Well done Just Wears. 100% for resolving this matter and 100% for style, comfort and customer service.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

A revelation!

The Active Boxer briefs are pricey, but worth it. The Pouch Tech design is very clever. the quality is good and the fit and comfort is excellent.

14 March 2025
Unprompted review
Rated 5 out of 5 stars

Just so comfortable

JustWears are the most comfortable underwear I have. Having tried other similar products. I can guarantee if you try them you will think the same.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service: a refreshing surprise.

JustWears provide a remarkable service, a refreshing divergence from that which I've recently come to expect from customer service more broadly.
I contacted JustWears and received a reply within just 4 minutes, from Joey, who was pleasant and very helpful - a solution to my matter was reached immediately.
I rarely, if ever, leave reviews but I felt compelled to do so on this occasion.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Very comfy and great design

My partner loves these so much that he has put a second order in already. He has worn them for everyday wear and also ran long distances in them - they have been great for both.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service. Really comfortable to wear and well designed. No ride up or issues getting too hot or too sweaty. Quick to sort delivery issue when the courier messed something up too

20 February 2025
Unprompted review
Rated 5 out of 5 stars

Been buying these for a while now…

Been buying these for a while now although a tad on the expensive side they are really good they wash well and dry quite quick.
Husbands review- comfortable, nice and soft, great material, elastane is perfect not to much or too little, colours are lovely and vibrant (latest ones) valentines colours!!
The overall design is perfect and I love them!!

14 February 2025
Unprompted review
Rated 2 out of 5 stars

Great Comfort, But Poor Durability and Overpriced

I love the comfort and fit of these boxer shorts from Just Wear—they’re a fantastic product. However, they are far too expensive for what you get. At €75 for a 3-pack, the pricing is outrageous, especially considering how thin they are. In my experience, they barely last three months before either tearing at the elastic or developing holes. Given the manufacturing cost must be minimal, the markup feels excessive. If the durability matched the price, they’d be perfect, but as it stands, they just don’t last long enough to justify the cost.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

The perfect underwear for every occasion

Not just for men! To me comfort is important and these are perfect, as they dry quickly if out in the rain or when exercising, I don’t notice I am wearing them and the patterns are pretty (and the cardboard box they arrived in is also pretty). No seams digging into my sides and do not ride up. I can’t imagine ever wanting to wear anything else!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

EXCELLENT customer service!

The customer service at JustWears is second to none! I had a slight issue with sizing, and Joey was very quick to respond and resolved at lightning speed! Great product too. Will definitely be ordering again. Top notch!!

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Fab products, fab company!

I couldn't be happier with the JustWears team following a product query ... the speed and ultimate resolution were exceptional...
Their products are great quality and I keep recommending them to friends and family...keep up the good work!

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Helpful customer service on top of great boxers

Their boxers are so comfy and last forever, much better than all the go to designer ones.

Customer service also great, I missed the intro discount email when ordering and they were happy to apply it after I had ordered.

8 February 2025
Unprompted review

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