Jurassic Fibre Reviews 5,057

Terrible, constantly disconnects and honestly any other WiFi is better then this one,it's so bad to the point that it stays connected for five seconds then keeps constantly disconnecting and when sent complains they completely ignore it and do nothing to help,I recommend any other WiFi that isn't Jurassic fibre

Signed up to the 50% discount for LIFE meaning I was paying 22.50 pmth. Then when they have been sold to Cuckoo they upped the price to 25 pmth.
I have had this discount since 2022 on a monthly rolling contract so it`s not like my LIFE time discount expired or something.
It`s very deceiving when marketing the LIFE time discount as that was one of the main reasons that I have gotten this contract and I do like to support start-ups that want to do a good job.
The WiFi is fairly good and not dropping out.

Do not get from this company , they promised gold service we was provided with rusty bronze , contacted them from day one has had no internet or constant buffering tried to cancel with first 2 weeks , rang up numerous times got fobbed off , now trying to charge us 500 pounds to leave , I'm gladly going to take this company to court etc they are rip offs

Steve O saved me a lot of money today very happy thank you . Service is good and speeds are always good for me 👍🏻

Spoke to Rayhan today regarding renewing my contract. He was very efficient and pleasant and got my new contract sorted straight away.

steveO Just called and saved me £165 by switching tariffs. He such a great bloke and great to deal with!
Thanks Steveo!

I have a WiFi network with approximately 40 devices; from lighting, immersion heater, entertainment and home security. These devices assist me with daily living as I have disabilities that sometimes make managing my home difficult.

What I want most when the network lets me down is support. Of all the broadband suppliers I have been with over the years, Cuckoo Fibre is on its own, way above the rest.

Their dedicated team are relentless in their efforts to make sure the customer has the best service/support, the latest tech and an experience that is more comfortable than the back seat of a Rolls Royce (other luxury cars are available… but seriously?).

If things go wrong and inevitably for a small percentage they will, you need to know that you matter and that every effort is being made to put it right as soon as is humanly possible… that’s Cuckoo.

I would like to take this opportunity to thank Irma and Emir of the Customer Care team and all those in the company that make such excellent support possible.

Customer service is absolutely shocking!
We are paying for a service that keeps dropping out and slow speeds, it is driving us mad. We have reached out to customer service for help only to be told to move the beacon closer to the router!
They seem to think that we contact them for help, just for fun!
They just don’t want to send an engineer. Utterly useless!
I do not recommend this company, if anyone is thinking of using them, I would not bother.
I will be moving to a new provider straight away

I have been receiving emails every month , stating a billing amount .
I do not have an account with these idiots and the details are not mine !!
I would never trust this company with my details !! IDIOTS

Called in to check my account and contract. Spoke to Lamija who listened and was proactive with suggestions for how to update my contract. No hassles, very polite and informative. Excellent customer service. Thank you.

Finally left cuckoo!
Best thing I ever did! Slow speeds always lagging ect, had no help to resolve.
I have a new provider same speeds ect absolutely fine. Customer service was awful sent router back a few weeks ago! Kept all the emails untill it stated it was delivered back them, so obviously I deleted the emails ( theres no need for them now right?! They have the equipment back) NOPE!!! then I get an email saying please return your equipment.
I have already done this, tried to explain about the emails ect still getting pestered. What else am I to do? I do not have this equipment.
Then im owed a refund....... haven't had that either.
What a shambles of a company, always some BS over the phone. Be very surprised if I actually get my refund!

Our internet has been down for 4 weeks because the pole holding the wires has been knocked down. Not Cuckoo Fibres fault BUT their customer service since then has been absolutely abysmal- worse than that. Their technical team is waiting to hear from Open Reach! Not chasing them. Not keeping us informed. Not keeping their customer services informed. Not doing anything at all! I made a formal complaint. What’s happened? Nothing. No call back, no action. To get the manager to call back takes 73 hours before the manager DECIDES whether to call back!! No guarantee. They decide! There’s no way that customer service can action anything and the technical team doesn’t appear to do anything. So, after 5 (I think) calls that have achieved nothing and I have done my very best not to shout at the customer service members, I have taken to writing this review. Based on my experience, I would advise anyone to avoid Cuckoo Fibre like the plague!!

This is a detailed review of my experience with Jurassic Fibre now Cuckoo, following my decision to switch from BT due to the constant price increases I was facing with my previous provider.

Initially, I was drawn to Jurassic Fibre by the promise of a consistent internet connection combined with the benefit of no fixed contract. However, the installation process was far from straightforward and regrettably took nearly a year to complete. Although the service was acceptable for a short period after installation, it soon became apparent that the connection was unreliable. I have been experiencing frequent dropouts, and streaming services are often interrupted by buffering. As I work from home, a dependable internet connection is vital, and this service has fallen short on multiple occasions.

I welcomed visits from their engineers who suggested relocating my beacons to improve connectivity. Unfortunately, the options for relocating are limited, and they even proposed moving my external fixed cameras, which is both impractical and concerning. While BT was admittedly expensive, I rarely encountered connection issues and certainly never faced the inconvenience of having to move cameras to maintain coverage.

Moreover, I am disappointed by the decline in customer service standards. During one interaction, I spoke to a representative whose lack of interest was evident from her tone. Following this, I submitted a formal complaint via email and made a follow-up call a few days later, only to be informed that there maybe nothing they can do to resolve my concerns. This response was, frankly, shocking.

Overall, the level of customer service I have received is among the worst I have experienced, a stark contrast to the previously pleasant interactions I had while the service was still in its initial stages.

I urge potential customers to thoroughly research and think carefully before choosing Cuckoo, as the customer service experience alone could be sufficient reason to reconsider.

Two weeks after my somewhat vague installation the service failed at the start of a Bank Holiday weekend. Telephone support was next to useless. ( by the way it is in Sarajevo). But after the call ended I worked out how to re-install the Eero6 router so when I lost the service again at 4.30pm last Friday I again contacted support and they were equally useless and wanted me to accept vague promise of tech support on maybe the following Monday...or Tuesday....or Wednesday. Given that I am an octogenarian with a partial disability and a SMART home that was not a delight. So on Saturday I tried to reinstall the router but neither me or my son could get past a particular sticking point, a need for a ppp code. So I rang support and asked for the code which transpires to be a user name and password, neither of which had been required on installation. The operator texted them. But from then on despite many calls to support and emails, of which I lost count, we could not connect to the internet. This is all so boring so I will cut to the chase. It was when I checked with the latest contact Alen in Sarajevo and asked him to confirm the ppp codes I instantly saw that the information given on Saturday was missing a complete word......so ON TUESDAY EVENING we finally reconnected. As you might expect I have asked for a rebate on the monthly direct debit for loss of service, stress and bother ....but 24 hours on I hear not a dicky bird.....cuckoo or *uckoo? By the way. If I had not been able to do the reconnection myself, they said I would have to pay for an engineer visit. Can you believe it? My 24 month contract can't end soon enough.

Horrible!!!! No internet for two days, calls and emails are useless, NO feedback. They don't solve the problem, they charge me every month, and there's NO internet!

We are not Jurassic Fibre customers, yet their old equipment (left by the previous owner) is still attached to our house. Since the beginning of August, I have been trying to get them to remove their overhead copper wire and grey box, as we are completely renovating — including removing the old rendering and fitting new fascias and guttering.

Despite being told it would be treated as a priority, nothing has happened. Instead, we were questioned about why we didn’t want to consider Jurassic (we already have Starlink — so why would we?), and then warned we would wait forever if BT/Openreach were involved… yet BT/Openreach removed their cable within two weeks of asking.

It is now 27th October, and after sending a recorded follow-up, Jurassic have come back asking for our account details — even though we have never had an account with them.

Months of chasing for something so simple. Completely unacceptable. Avoid.

They were great when the were Jurassic but Cuckoo are liars. I was given 50% off for issues I had and had this agreed in the phone but they charged me full price without notice then refused to honour the agreement. Customer service used to be their strong point now it’s their weakness. Have reported to trading standards.

Initially we joined with Jurassic fibre who were very good but they were then bought out by Cuckoo. We have been without internet or landline and very flaky mobile for almost a week. Despite almost daily phone calls, emails etc. they have talked over us, not listened to the issues, told us to stick a pin in the router to reset to factory settings, booked an engineer on the concurrent days who has not turned up ( 3rd part apparently) and sent an incorrect piece of equipment. Despite escalation we have to wait 72 hours for a manager response, totally unacceptable and certainly doesn’t feel they value their customers. You can’t seem to email anyone in authority so please avoid this company at all costs, if you have an issue you are alone.
We also requested that the password remains the same as we have a lot of appliances that would need to be reset yet again.
You have been warned

Zero stars from me since the company changed from Jurassic Fibre to Cuckoo. Now without internet or landline for 7 days. I have been sitting at home waiting for a promised engineer who never appears. It was escalated to ‘first priority’ on day 1 but this seems meaningless. Multiple apologies from customer services but they seem unable to contact the engineering team or have any effective way of helping.No evidence that anyone has tried to fix the fault remotely.Jurassic fibre used to be great - you could actually speak to an engineer and get a prompt visit if necessary.

We joined Giganet as soon as we could to get better speeds and prices, we had an issue and were credited a months payment, when cuckoo took over they decided that they wanted that credit back, I obviously wasn’t impressed, we came to an agreement but every month now I get emails and txts stating that I owe cuckoo money and they are passing my details to a debt collection agency, my bill was agreed at£35 per month, in august they took £39 and September they took £57 and no one can explain to me why. Now looking to go back to virgin and cancelling my contract, total bunch of cowboys. Stay clear at all costs