We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our children love JAG’s at St Wifrids for the school holidays. They have different interests yet they both have fun and always come home happy. They feel safe - win win.
Company replied
Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue a... See more
Company replied
The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever e... See more
Company replied
Company details
- Children's Club
- After School Program
- Child Care Agency
- Child Care Center
- Recreational and Vacation Camps
- Summer Camp
Written by the company
Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.
Contact info
5a Millars Brook Business Park, Molly Millars Lane, RG41 2AD, Wokingham, United Kingdom
- 0333 577 1533
- hello@junioradventuresgroup.co.uk
- junioradventuresgroup.co.uk
3.5
Average
305 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This setting had a pool
This setting had a pool, so the swim was a big draw. Because It was held in the sports hall there was LOADS of room. The staff were really nice to the kids but also had them under control. My son wanted to go back today but it’s my non working day and I picked this setting because it was near work, not near my home. This also meant it started early enough for me to be at my desk in London at 845
29 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you very much for leaving this great feedback! We're pleased to hear that your son loved our club and wanted to go back and that you're happy with the staff onsite as well as the facilities we have access to.
We look forward to welcoming you back for the October half term.
Kind regards,
Junior Adventures Group UK
The staff at Thornbury JAG are FABULOUS
The staff at Thornbury JAG are absolutely amazing!! Both my children look forward to being with them throughout the holidays !. Wouldn’t ever send them anywhere else !! We love it !
30 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this feedback. We are pleased to hear that you love our team at Thornbury!
We hope to welcome you back again for the October half term.
Kind regards,
Junior Adventures Group UK
Katie & Yona @ Darrick Wood - Amazing Staff
Katie and Yona have enormous amounts of energy at Darrick Wood. They’ve brought my daughter out of her shell but also adapted to her quirky little ways, meaning they’ve both taken the time to really get to know my daughter… i love em, down to earth too x
1 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that you and your daughter love our team members, Katie and Yona, at our Darrick Wood club! We'll make sure to pass your kind comments along.
Kind regards,
Junior Adventures Group UK
Excellent breakfast, afterschool and holiday clubs
My son attends both breakfast and afterschool clubs and holiday clubs. He has such a great relationship with the teachers who are mainly the same two. This consistency is vital for children.
Katie and Yona at Darrick Wood also make his time memorable. He often makes something creative to take home and enjoys the sports activities. Cant fault it. The booking is easy and customer service call centre is excellent.
13 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your son has a great relationship with Katie and Yona at our Darrick Wood club and enjoys the activities on offer! We'll make sure to pass your kind comments along.
Kind regards,
Junior Adventures Group UK
Fun activities and great staff
Fun activities and great staff - our daughter loved it!
23 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback, we're pleased to hear that your daughter loved our club and the activities on offer!
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
Never again
My kid really hated his day at JAG. He said the carers were nice, but he had a really lonely day. Evidently, there was very little structure and organisation to the day,which made it a difficult day for those kids who didn't know many other kids. I'd stick to Buzzers next time
20 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this feedback. We're sorry to hear that your child didn't enjoy his experience with us. We would like to investigate this further with the team onsite to ensure that they're always providing engaging activities for all children and prevent this from happening in the future. To do so, please could you provide us with your email, Parent ID or latest booking reference? I have used Trustpilot's 'request information' button so that you're able to provide those details.
Kind regards,
Junior Adventures Group UK
Safe and Friendly
My child feels in a safe and friendly environment. The staff are great with them and the days are well planned.
19 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback. We're so pleased to hear that your child feels safe within our care and that you're happy with the team onsite!
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
Great staff and well run company
Kids are kept entertained by well trained and friendly staff who go the extra mile to help parents at Barnes Primary.
23 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this fantastic feedback! We're pleased to hear that you are happy with the staff on site and we'll make sure to pass your kind comments onto them.
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
First time, would go again
Well organised. A good range of activities. First time of going, would send my daughter again. She had a great time and got to do things she had yet to try such as ice Skating
19 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback. We're pleased to hear that your daughter had a great time and you were pleased with the activities on offer!
We hope to welcome you back again for the October half term :)
Kind regards,
Junior Adventures Group UK
My daughter loved it! Thanks JAG!
My daughter loved it! Thanks JAG at Our Lady of Muswell for the great work!
22 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thanks for leaving this amazing feedback! We're so pleased to hear that your daughter loved our club at Our Lady of Muswell.
We hope to welcome her back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
My child really enjoyed her first week…
My child really enjoyed her first week at JAG. They asked when are they going again which is a good sign. Fully recommended and good service with all staff.
19 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for sharing this great feedback; we're so pleased to hear that your child enjoyed her first week with us!
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
The team at The Castle Centre were…
The team at The Castle Centre were awesome, our 2 kids (7 and 8) really enjoyed themselves. Swimming was an option everyday, which was great. We were visiting for the summer from Canada, so it was extra intimidating for our kids to come to a new camp in a new country. The JAG team were so great with them.
23 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thanks for sharing this great feedback. We take great pride in that you chose our holiday clubs to use during your visit from Canada, and we're so pleased to hear that your children really enjoyed their time at our Castle Centre club!
We hope to welcome you back again soon. :)
Kind regards,
Junior Adventures Group UK
Great holiday club at Crystal Palace…
Great holiday club at Crystal Palace Sports Centre. Silent disco, animal visits, swimming, soft play all kept the kids very happy. The club's leader Jack is great and clearly has a lovely rapport with the kids
23 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for this amazing feedback. We're pleased to hear that you and your children enjoyed our holiday club at Crystal Palace! We'll make sure to pass your kind comments onto Jack.
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
Lovely friendly and welcoming staff.
Lovely, friendly and welcoming staff.
Variety of themed activities to keep children interested. Well situated and set up for all weathers with access to excellent parks and swimming pool. 👍👍👍
23 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear your kind comments on our staff and will make sure to pass them on. We're also pleased to hear that you are happy with the activities on offer!
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
My child attended the the castle camp…
My child attended the the castle camp this summer and has enjoyed her time so much. She asks everyday when she can go back. Thank you to the team so much for making her feel welcomed
15 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this fantastic feedback about our Castle Centre club. We're pleased to hear that your child has enjoyed her time with us!
We hope to welcome you back again for the October Half Term.
Kind regards,
Junior Adventures Group UK
Reply from Junior Adventures Group UK
Thank you for this amazing feedback on Jaidan at the Castle Centre!
We hope to welcome you back for the October Half Term :).
Kind regards,
Junior Adventures Group UK
Reply from Junior Adventures Group UK
Thank you for this amazing feedback!
We hope to welcome you back for the October Half Term :).
Kind regards,
Junior Adventures Group UK
Darrickwood School
1st time my children have been holiday club. They hey have loved going twice a week, making new friends & doing lots of fun activities 😀 Thank you to the girls for making it so fun & enjoyable for them.
22 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your children loved our club, have made new friends and enjoyed the activities on offer!
We hope to welcome you back for the October half term!
Kind regards,
Junior Adventures Group UK
Staff are very welcoming and have great…
Staff are very welcoming and have great communication! My son loves the sessions and activities provided. Definitely would recommend :)
22 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your son loves our sessions and that you're happy with our team onsite!
We look forward to welcoming you back soon!
Kind regards,
Junior Adventures Group UK
My daughter has had such an amazing…
My daughter has had such an amazing summer so far and I owe it to the castle JAG team, the care, compassion, support and fun they provide is great. It's not over yet and I have my child already in tears not wanting it to be over and its all due to how amazing the team are.
22 August 2024
Unprompted review
Reply from Junior Adventures Group UK
Hi, thank you for this great feedback! We're so pleased to hear that your daughter has had an amazing time this summer and for your kind words on our team; we'll make sure to pass your comments along!
We look forward to welcoming your daughter for the remainder of summer and hope to welcome her back again for the October half term.
Kind regards,
Junior Adventures Group UK
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