I had never heard of Jumingo before, however I needed my daughter to send us some urgent documents from the US to Spain, where we live. I easily arranged and paid for a 1-2 express service. The enve... See more
Company replied
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See what reviewers are saying
All I can say is wow! Talk about excellent service, Amsterdam to Australia in less than 5 working days. I normally use the normal postal service but I came across Jumingo when I was looking for some... See more
Company replied
Hello everyone. What is going on with the company Jumingo? I have been waiting so long for a response from them regarding the whereabouts of my package—I believe it has been two or three months now. T... See more
JUMiNGO did an impeccable job in helping us ship a pallet of boxes with household items for our move from Germany to the United States. Our service representative, Johannes Fischer, was super knowledg... See more
Company replied
Company details
- Shipping and Mailing Service
- Business to Business Service
- Courier Service
- e-Commerce Solution Provider
- Price Comparison Site
Written by the company
JUMiNGO ist der führende digitale Carrier für den weltweiten Express- und Paketversand. Auf unserer Vergleichs- und Buchungsplattform haben sowohl Geschäfts- als auch Privatkunden die Möglichkeit, Preise und Services zahlreicher Versanddienstleister, wie z.B. UPS, DHL Express, TNT, FedEx, GLS und DPD, auf einen Blick zu vergleichen und direkt zu buchen. Bei uns als Tech-Scale-up steht nicht nur die Suche nach dem besten Preis-Leistungs-Verhältnis im Vordergrund, sondern auch eine persönliche Kundenbetreuung, um eine reibungslose und sorgenfreie Versandabwicklung sicherzustellen. --> Vergleichen Sie schnell und einfach Versandtarife von mehr als 10 Versanddienstleistern --> Profitieren Sie von Großkundenrabatten ohne Vertragsbindung ab der ersten Sendung und sparen Sie bis zu 80% --> Nutzen Sie unseren kompetenten Kundenservice mit persönlichen Ansprechpartnern. Jetzt direkt ausprobieren, vergleichen und sparen auf www.jumingo.com _________________________________________________________________________________ JUMiNGO is the leading digital carrier for worldwide express and parcel shipments. Business and private customers can easily compare prices and service of various carriers such as UPS, DHL Express, TNT, FedEx, GLS and DPD on our platform and book directly. We are not only offering high quality for low prices, but also a personal customer service to ensure a great shipping experience. --> Quickly and easily compare shipping rates of more than 10 carriers --> Benefit from discounts without contract commitment and save up to 80% --> Use our qualified customer service with direct contact persons Now: compare and save money at www.jumingo.com.
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- support@jumingo.com
- jumingo.com
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service!
22 May 2025
Reply from JUMiNGO
Hallo und vielen lieben Dank für Ihre tolle Bewertung!
Es freut uns sehr zu hören, dass Sie mit unserem Service zufrieden sind. Ihr positives Feedback ist für uns ein schönes Zeichen, dass wir auf dem richtigen Weg sind.
Wenn Sie einmal Fragen oder ein konkretes Anliegen haben – zögern Sie nicht, uns jederzeit zu kontaktieren. Wir sind gerne für Sie da.
Viele Grüße,
Ihr JUMiNGO-Team
very good!!!
17 May 2025
Reply from JUMiNGO
Hello,
Thank you very much for your kind feedback!
I truly appreciate that you took the time to leave us a review and that you are satisfied with our service.
Best regards,
Julia Paulus from JUMiNGO
Use DHL, DPD, UPS or any other shipping company DIRECTLY and DON'T use Jumingo
We would rate Jumingo with no star at all, but unfortunately that is not optional and all companies are putting only 5 star reviews on top, so we hope this review will save time, nerves and money for someone else by choosing shipping company directly instead to use Jumingo.
We decided to send our stuff with Jumingo after reading reviews about company, but we made mistake and we read only good and positive reviews that are on top instead to read as well 1 star comments, as it turs out to be most reliable ones, and it make us think that Jumingo is one of hundreds of companies that are buying reviews.
I am strongly advising everyone to go direct to DHL, DPD, UPS or any other delivery company cause after running to some problems, Jumingo will just advise you to contact company that is doing delivery and when you do that, than delivery company will advise you to contact Jumingo cause they didn't receive payment from you but from Jumingo, and thats how you end up between them while they are just throwing case back and forth.
Jumingo is middle man company that has very bad customer service, 2-4 days delivery time was changed to 14 days after paying for the shipment, not clear information regarding international shipments, offers insurance and than they will do everything just not to claim it and payout...
In order to claim insurance they are asking for proof of purchase (in our case it was Thai porcelain collection that was in family for 100 years) and very detailed photos of boxes from outside and inside, how was it all packed and I am pretty sure that they would ask for better quality photos after, just not to claim insurance and payout.
We spend weeks making phone calls and sending emails to DHL Express and Jumingo regarding our shipment and it would be much easier if they dont throw case back to other company that lives you stuck in between, but instead talk to each other and come up with solutions for customers.
15 May 2025
Unprompted review
Reply from JUMiNGO
Hello Mrs Brueckner,
Thank you very much for the positive feedback!
I truly appreciate that you took the time to leave us a review and that you are satisfied with our service.
Best regards,
Julia Paulus from JUMiNGO
i had good experience with jumingo and…
i had good experience with jumingo and all my packages were delivered safely.
8 May 2025
Reply from JUMiNGO
Hello,
Thank you very much for your kind review and the positive feedback.
I’m truly pleased that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
Easy and Reliable
Very easy to place order. Timely pickup and shipped.
Customer Service also was helpful in rescheduling.
29 April 2025
Reply from JUMiNGO
Hello and thank you very much for your great review!
We are very happy to hear that you are satisfied with our service. Your positive feedback is a clear sign to us that we’re on the right track.
If you ever have any questions or a specific concern – please don’t hesitate to contact us at any time. We’re always happy to help.
Best regards,
Your JUMiNGO Team
Truly express service but bad customer support
Genuinely express delivery but poor customer service. Happy with their service except for customer support.
After my initial order, I was unable to reach them to consult about the exact logistics. Moreover, the extra weight price calculation does not align with the original order.
5 May 2025
Reply from JUMiNGO
Dear Customer,
Thank you for your honest feedback!
We're glad to hear that you were satisfied with the express delivery. However, we're truly sorry that our customer service did not meet your expectations.
We understand how important timely support and transparent pricing are—especially when it comes to logistics and additional charges. We are currently working on improving both our availability and communication processes to better assist our customers in the future.
Viele Grüße
Julia Paulus von JUMiNGO
Super fast and Easy
25 April 2025
Reply from JUMiNGO
Hello,
Thank you very much for your kind review and the positive feedback.
I’m truly pleased that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
very easy and reasonable price!
23 April 2025
Reply from JUMiNGO
Hello,
Thank you very much for your kind review and the positive feedback.
I’m truly pleased that our service was helpful to you and that you are satisfied with the shipping process via JUMiNGO.
Best regards,
Julia Paulus from JUMiNGO
Reliable, Fast and Cheaper
I had document to send urgently from Germany to India. Selecting the courier and Generating the Label for delivery was quite simple. The document reached in 3 days with very good tracking status details.
Earlier Information about custom clearance related preparation would be helpful. In urgency we don't get time to understand this procedure at the last moment.
20 April 2025
Reply from JUMiNGO
Hello Kalpesh Lakhadia,
Thank you very much for your 5-star rating!
I am very pleased that we were able to convince you with JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
Reply from JUMiNGO
Hello L. Ludwig,
Thank you very much for the positive feedback!
I am very pleased that you have taken the time to rate us and that you are satisfied with our service.
Best regards
Julia Paulus from JUMiNGO
Reply from JUMiNGO
Hello John Alderson,
Thank you very much for the positive feedback!
I am very pleased that you have taken the time to rate us and that you are satisfied with our service.
Best regards
Julia Paulus from JUMiNGO
Good discounted price and easy to use
11 April 2025
Reply from JUMiNGO
Hello Mark,
Thank you very much for your good rating and the positive feedback.
I am very pleased that our service has helped you and that you are satisfied with the shipping process via JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
It was right on time!
7 April 2025
Reply from JUMiNGO
Hello Sakshi Sharma,
Thank you very much for your 5-star rating!
I am very pleased that we were able to convince you with JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
Easy process (really
Easy process (really, even for private senders and recipients who don't know anything about Proforma bills and custom rules) and very good price.
11 April 2025
Reply from JUMiNGO
Hello Peter Wahl,
Thank you very much for your 5-star rating!
I am very pleased that we were able to convince you with JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
Easy website, easy shipping experience
5 April 2025
Reply from JUMiNGO
Hello Saurabh Rao,
Thank you very much for your positive review!
I am very pleased that we were able to convince you with JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
The prompt pick up and delivery
5 April 2025
Reply from JUMiNGO
Hello Joseph Tamale-Ugandan based in Beldium,
Thank you very much for your positive review!
I am very pleased that we were able to convince you with JUMiNGO.
Best regards
Julia Paulus from JUMiNGO
Fast delivery
3 April 2025
Reply from JUMiNGO
Hello Florin Ciornei,
Thank you very much for the positive feedback!
I am very pleased that you have taken the time to rate us and that you are satisfied with our service.
Best regards
Julia Paulus from JUMiNGO
Quick pick and delivery before the…
Quick pick up and delivery before the promised date. Total hasselfree. Thank you
23 March 2025
Reply from JUMiNGO
Hello Jacqueline Rosemarie Dudley,
Thank you very much for the positive feedback!
I am very pleased that you have taken the time to rate us and that you are satisfied with our service.
Best regards
Julia Paulus from JUMiNGO
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