Juicy Couture UK Reviews 

108
TrustScore 2.5 out of 5

2.7

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Rated 3 out of 5 stars

Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... See more

Company replied

Rated 5 out of 5 stars

One of the socks I ordered had slight damage - a hole near the heel, which is a bit disheartening considering the socks aren't cheap 😭 The rest of the haul was excellent quality though. Gratefu... See more

Company replied

Rated 1 out of 5 stars

Bag not as described and smells so strongly of plastic fumes and hasn't gone after a week. Resent having to pay for a tracked return when it's the item at fault not just being picky. For 130 pounds fo... See more

Company replied

Rated 5 out of 5 stars

I’ve been ordering from Juicy Couture UK since September 2025 and the service with all my orders has been great. In this particular order I was, like with all my other orders from Juicy, kept in the l... See more

Company replied

Company details

  1. Fashion Designer

Written by the company

Official Juicy Couture UK online store.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

108 reviews

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Replied to 100% of negative reviews

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2.7

All reviews

(108)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to order from the website

Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.

25 October 2023
Rated 1 out of 5 stars

I purchased a tracksuit and the top was…

I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!

Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.

I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!

25 October 2023
Unprompted review
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.

With best wishes
Customer Services

Rated 2 out of 5 stars

Bad customer service

Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!

12 September 2023
Unprompted review
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.

With best wishes
Customer Services

Rated 5 out of 5 stars

Black ballet pumps…

Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟

28 August 2023
Rated 4 out of 5 stars

Nothing special

There was nothing amazing about it. It just came it was a little confusing because someone to a picture infringement of my door but left it in the garden

29 August 2023
Rated 3 out of 5 stars

Missing item

Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedding a lot on the first wear) . Would avoid buying through the official site

Update: they did fix the issue by refunding the missing item

21 August 2023
Unprompted review
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review.

We are sorry to hear of this problem with your order! We are not aware of your outstanding request, please re-send your enquiry to service@juicycouture.co.uk, and we can investigate this for you.

We hope this helps.

With best wishes
Customer Services

Rated 1 out of 5 stars

The shorts were not delivered to house…

The shorts were not delivered to house but were left at Tavistock news agents bedford
- I went to collect twice but parcel not there apparently it’s in way back to you but payment has been taken

24 July 2023
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review.

We are very sorry that DPD had issues with delivering your parcel.

We can see that your refund for this order has been processed as per your request, we hope this helps.

With best wishes
Customer Services

Rated 1 out of 5 stars

Avoid ordering from them at any cost!!

Avoid ordering from them at any cost!!
Ordered 2 items (a T-shirt and some leggings), 4 days after they send me an email saying that they don’t actually have that T-shirt and that their website had issues.
A brand as developed as theirs is such poorly updated and maintained.
I Asked them for another T-shirt instead of that one but customer service never bothered to reply .
Couple of days after the carrier failed to attemp the delivery saying that It was refused and deliberately changed the delivery date as they were me (the customer).
Please just avoid these people because they don’t care about their customers and they won’t make up for their mistakes in any way.
You can shop juicy products on urban outfitters, quick delivery, friendly customer service and always up to date.

24 July 2023
Unprompted review
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review.

We are very sorry we had experienced system issues, and that the sale item you had purchased was no longer in stock.

We can see that your refund for this item was promptly refunded to you, and that DPD are reattempting your delivery today!

With best wishes
Customer Services

Rated 1 out of 5 stars
Juicy Couture UK logo

Reply from Juicy Couture UK

Thank you for your review!

We are very sorry we had experienced system issues, which affected our ability to process orders and communicate with customers at our usual expected rate. We have worked urgently to fix these issues, and are now pleased to be despatching orders to customers again!

We are sorry for this delay on this occasion, and we apologise for any inconvenience caused.

With best wishes
Customer Services

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