My car broke down in 90 km north of Winton in Queensland No replacement car was available, Initially Jucy consultant took some responsibility and promised to pay for my trip back t... See more
Company replied
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JUCY car rentals were absolutely shambolic and disgraceful to deal with and I would recommend to avoid them at all costs. They will do everything in their power to keep their deposit and tried t... See more
The van provided to us was really old, with over 400,000 kilometers on it. If Jucy is going to rent out old vehicles, they should consider replacing all the interior components. Mechanically, the vehi... See more
Company replied
Pros - Cheapest big company van rental (but you get what you pay for), staff are friendly, with the extra insurance check out and in very easy and quick (in hindsight too quick didn't really tell... See more
Company replied
Company details
Written by the company
JUCY is an award-winning campervan hire and car rental company with over 25 years of experience helping adventurous travellers hit the open road. Founded in Auckland, New Zealand in 2001, we've grown from a small fleet of 35 rental cars into one of Australasia's most recognised and trusted road trip brands, with a fleet of more than 2,000 vehicles and counting. Whether you're a solo explorer, a family who loves travel, a couple chasing coastlines, or a group of friends on a budget adventure, JUCY offers affordable campervan and motorhome hire options to suit every kind of road tripper. Our iconic green and purple vehicles are kitted out for comfort, with sleeping, cooking, and storage all taken care of, so all you need to bring is a sense of adventure. With branches conveniently located at major airports across Australia and New Zealand, picking up and hitting the road has never been easier. In Australia, you can pick up and drop off at six locations: Cairns, Brisbane, Melbourne, Adelaide, Sydney, and Perth. In New Zealand, we have branches at Auckland Airport, Christchurch Airport, and Queenstown Airport. One-way rentals are available between all locations, giving you the ultimate freedom to plan your own route on your own terms. At JUCY, the journey is the destination. From the tropical far north of Queensland to the rugged coastlines of the NZ South Island, we're here to give you the green light to make memories that last a lifetime. Book online today and find your happy on the road.
Book with confidence
24/7 road trip support
Our crew's on call day and night, so your roadie never skips a beat.
Contact info
55 Dutton Street, 4870, Portsmith, Queensland, Australia
- +61 7 4439 9803
2.3
Poor
34 reviews
Replied to 26% of negative reviews
Typically replies within 1 week
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Interior was dirty and not in great condition
The van provided to us was really old, with over 400,000 kilometers on it. If Jucy is going to rent out old vehicles, they should consider replacing all the interior components. Mechanically, the vehicle was 'okay,' but the interior, specifically the bedding and mattress did not feel clean. The sliding side door never closed properly and will never lock the first time.
21 November 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Hi Manuel, great to hear from you, but not so great to hear that you found the vehicle not up to scratch. We actually like getting feedback like yours as it means we can look into aspects like the mattress and do something about it like replacing it. If you'd like to flick through an email with your booking number to us at feedback@jucyworld.com we'll get back in touch with an update for you so that we can all sleep easy knowing we've looked into it.
We were picked up rapidly at the Cairns…
We were picked up rapidly at the Cairns airport and the staff was very kind.
10 November 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Cheers for the kind words Carmine, we'll make sure this feedback gets back to the JUCY Crew at our Cairns branch. We're pretty sure that this will make their day.
Budget friendly and very good.
The price was probably 40% lower than the rest of the rental car providers. However, Jucy were amazing from start to finish. The customer service at both pick-up and drop-off were extremely good. They didn´t even charge us for additional driver and phone holder. The car was as expected, and drove like a charm!
10 November 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Drove like a charm! This review is almost as charming as the vehicle you hired from us. Great to have you with is Martin and appreciate you giving the JUCY Crew at our Cairns branch a shout out too.
Very friendly staff
Very friendly staff, we picked up our car very quickly and without any issue!
13 October 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Thanks for letting us know Finariel! We just love hearing that the JUCY Crew at our Cairns branch looked after you. What a great start to your Aussie roadie!
Jucy FTW
Jucy FTW!
Once again, Jucy provided a great home-on-wheels at a great price when we explored the Daintree rainforest and Atherton tablelands area. They even offer a shuttle to/from the airport. Everything is thought about ahead of time, and the rental includes everything you will need to have a safe, relaxed holiday. Insurance gives us no worries on our travels. Thank you again, Jucy, for another epic trip of memories!
27 August 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Thanks so much for your review!
It's great to hear you had an epic roadie, and we're stoked you chose us to be your home-on-wheels for your Australian adventure, and that it wasn't the first time you've adventured with us! 😊
Literally the WORST experience
This is literally the WORST company ever!!!! I would rather walk than give this company my money ever again. I rang to ask if i could pick up at city location rather than Cairns International airport and their staff told me I had to go to airport. Went to airport where all the other rental companies are and they told me that we had to call for a shuttle as they were off site. Called and left 3 messages for shuttle that never came. Called the office 6 times before they told me to get an uber to their CITY LOCATION!!! Staff were dismissive and car has over 110,000 on it. They just gave us the keys and told us to find it outside. A few hours later we tried to wind the back window up and it was stuck. Rang them and they said they would call back,so we waited, not wanting to leave the car with window down in the middle of a tourist area... but they didn't. So we took it back the next morning to get another car...this time a 2016 model with 240,000km on it. It was not clean but at least the windows worked. Don't do it. It's just not worth the little savings you may make!
10 July 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Hey there Jackiy, thank you for taking the time to write us a review. We're very sorry to hear that you had found your recent JUCY hire underwhelming. In regards for our shuttle, as per our Ts & Cs, we only do pickups to and from the airport onto our branches.
Let's see if we can turn things around for you! Reach out to our Feedback team via email at feedback@jucyworld.com.
Kind regards,
The JUCY Crew
Took 2 hours to get the car after our…
Took 2 hours to get the car after our flight arrival.
Car allocated had a boot full of quilts, pillows etc. It had clearly not been cleaned. We were then offered the choice of 2 cars, with either 279,000 km or 438,000km on the clock. To do a damage inspection was a joke as every panel had damage. The inside of the car was dirty, rubbish in the seat pockets, cigarette burns in the grubby seats. A disgrace!!
The only saving grace was that it was a Toyota and mechanically sound. Brakes were OK but made lots of noise.
It was not cheap, and I will never rent from Jucy again.
9 June 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Hey there, first up we'd like to sincerely apologise for the poor JUCY hire experience and we'll aim to do better next time. Your feedback is really important to us. If possible, we also urge you to forward your review to our Feedback team via email at feedback@jucyworld.com along with your booking number. Let's see if we can turn things around for you!
Kind regards,
The JUCY Crew
Staff was super friendly and helpful
Staff was super friendly and helpful! Very efficient and the car was great with competitive price! I was a returned customer and jucy never let me down! Speical thanks to Missy!
29 April 2023
Reply from JUCY Campervan & Motorhome Hire - Cairns
Really glad to have you back! Thank you for your return business and for trusting in us. We really appreciate the 5 stars you've left us. Hope to have you back once again in the future for another JUCY adventure.
Best shuttle driver ever!
The shuttle driver (Cookie) from Cairns was awesome. Fantastic guy, definitely deserves a pay rise!
13 May 2023
Unprompted review
Reply from JUCY Campervan & Motorhome Hire - Cairns
Awesome! We're stoked to hear that you had enjoyed our staff's customer service. We'll certainly pass this on. Thank you so very much for leaving us 5 stars as well. We hope to have you back again in the future, Kristian!
Reply from JUCY Campervan & Motorhome Hire - Cairns
Thank you for the 5-star review!
Reply from JUCY Campervan & Motorhome Hire - Cairns
Thanks for leaving us 5-stars!
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