I popped in after being at the sailing club to buy a few bags of sharp sand, after staff helped me to load in five bags I looked for my phone ready to pay and realised I had left it at the club. Rathe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered 6 tubs of patio grout but soon realised I'd ordered the wrong colour. Rang the general enquiries line and very pleasant lady on the other end of the line made changing the order really simple... See more
Company replied
Ordering process was smooth and efficient. The office rang after my online purchase to confirm within 10 minutes. All my requests ( late delivery, driver to assist with 850k bag of gravel to be sp... See more
Company replied
Person who took telephone order was very knowledgeable and helpful. My top soil arrived exactly as arranged. They even dropped at specific spot. Can't fault them. Excellent service.
Company replied
Company details
Written by the company
JT Atkinson is a family owned independent Builders' merchant with over 150 years' experience in the supply of building materials. With our head office in Middlesbrough and 37 branches located in Tyne and Wear, Durham, Teesside, North Yorkshire and Cumbria, the company is able to supply materials to customers across the North of England. With a comprehensive stock range of traditional building, roofing, timber, plumbing and heating materials, a growing range of sustainable products, local knowledgeable staff and a large fleet of delivery vehicles, JT Atkinson are equipped to provide supply solutions across many product ranges from each outlet. The success of JT Atkinson has always been based on having a wide range of products available from stock and supported by a high level of service from knowledgeable, friendly staff. We are committed to providing outstanding service to our customers, but don't take our word for it - give us a try. From bricks to bathrooms, timber to tiles, we do our utmost to serve the needs of the building and associated trades.
JT Atkinson & Sons Builders Merchant
Written by the company
Fast & Reliable Shipping & Service
Orders placed before 2pm will be dispatched on the same day!
Orders placed before 2pm will be dispatched on the same day!
Contact info
Thornton House, Cargo Fleet Lane, Middlesbrough, TS3 8DE, Middlesbrough, United Kingdom
- 01642 204 414
- help@jtatkinson.co.uk
- jtatkinson.co.uk
4.8
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Always on time and top quality…
Always on time and top quality materials, Hi-ab delivery driver is top quality -bishop Auckland branch
27 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Bishop Auckland branch. It is great to hear that you are happy with the quality of materials that you have had delivered and that you are happy with the level of service provided by our driver. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Harrogate branch. It is great to hear that you are happy with the price that you were offered and the quick delivery that you have received. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
The gentleman who delivered my gravel
The gentleman who delivered my gravel
Ask where I wanted it and even made a suggestion which I totally agreed with.
This made my task much easier.
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Whitehaven branch. It is great to hear that you are happy with the level of service that you have received from our driver and that where this was delivered to made things easier for you. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good service very reliable
No problem what so ever,Very good company to use for the jobs i do,Nice staff
4 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Yeadon branch. It is great to hear that you are happy with the level of service you have received in branch and have found our staff to be nice. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great customer service
Great customer service, sent wrong item, as the one I ordered online they didnt stock. but did send a better quality item in its place at no extra cost.
3 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of Darlington branch. It is great to hear that you are happy with the level of service that you have received from the branch and that we were able to provide you with an alternative product at no extra cost. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Had to wait a full week for delivery.
Had to wait a full week for delivery.
Wasn't contacted about delivery.
Left a note about leaving gear on front garden the driver wasn't told this information
2 May 2026
Reply from JT Atkinson Builders Merchant
Thank you for choosing JT Atkinson and thank you for your review Andrew. We are very sorry to hear that you were not happy with the delivery service on your order with us. We can see that your order was placed during the most recent bank holiday weekend. We can see that your order was picked up right away on Tuesday 5th May when we reopened and was delivered on the grass to the side of your driveway on the 8th May. We are very sorry to hear that you were not informed of the delivery date, and therefore you were not happy with the service provided. We can assure you that your feedback has been shared with the branch manager directly. Many Thanks, JT Atkinson
I had an issue with a product that…
I had an issue with a product that could not be used (joint compound that had solidified in bag) JT Atkinson refused to help without a batch code which could not be found anywhere on the product. Refused either refund or replace. Will not purchase from them again
2 May 2026
Reply from JT Atkinson Builders Merchant
We are very sorry to hear that you were not happy with the service that you have received regarding some solid projoint Miriam. We are keen to have this resolved for you as soon as possible. To confirm, the batch code on a Nexus ProJoint Fusion 15kg tub is typically printed on a sticker or stamped directly onto the bottom or the lower side of the outer plastic tub. Many Thanks JT Atkinson
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you are happy with the level of service that you have received as well as the quick delivery and that you have found our products to be a great value for money. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Penrith branch. It is great to hear that you are happy with the speedy delivery you have received along with the level of service provided. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Great price quick delivery nice staff .
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for your review of our Middlesbrough branch. It is great to hear that you are happy with the price you were offered and the speedy delivery you have received along with the level of service provided. Your feedback has been passed onto the branch. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for your review. It is great to hear that you found it easy to order through our website and that you are also happy with the delivery that you received. Thank you for choosing JT Atkinsons and we hope to see you again soon.
Good price and easy to use website but…
Good price and easy to use website but Customer Service overstretched with long waits .
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Janet. We are sorry to hear that you felt that there was long wait times to contact our customer service team and this will be investigated further. Thank you for choosing JT Atkinson and we hope to see you again soon.
They were very quick from start to…
They were very quick from start to finish also the man who delivered was very pleasant would use them again also price very reasonable
23 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Shirley, it is great to hear that your order arrived quickly and that our driver from our Penrith branch was pleasant and helpful. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for this review Judith, it is great to hear that you are happy with the pricing and delivery of your order and rated our service as 5*. Thank you for choosing JT Atkinson and we hope to see you again soon
Excellent sales and service from the…
Excellent sales and service from the company,fast and well packaged product and delivery,will definitely use again!!
30 April 2026
Reply from JT Atkinson Builders Merchant
Thank you David for taking the time to write this review. It is great to hear that your order arrived quickly and well packaged. Thank you for choosing JT Atkinson and we hope to see you again soon.
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review. It is great to hear that you are happy with the pricing and delivery of your order. Thank you for choosing JT Atkinson and we hope to see you again soon.
Straightforward online purchase coupled…
Straightforward online purchase coupled with very rapid delivery and subsequent drop off of items exactly where requested = great service.
22 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Andy, it is great to hear that your delivery arrived quickly and that the driver from our Whitehaven branch was able to deliver this exactly where requested. Thank you for choosing JR+T Atkinson and we hope to see you again soon.
Great service and friendly staff
29 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Darrin. It is great to hear that our colleagues in our Bishop Auckland are friendly and give great service. Thank you for choosing JT Atkinson and we hope to see you again soon
Reply from JT Atkinson Builders Merchant
Thank you for taking the time to write this review Steve. It is great to hear that you are happy with the service and that you would use us again. Thank you for choosing JT Atkinson and we hope to se you again soon.
Such a fantastic streamlined service…
Such a fantastic streamlined service great prices and notifications on product delivery .
28 April 2026
Reply from JT Atkinson Builders Merchant
Thank you for this review Emma, It is great to hear that you are happy with the service you have received and that your order arrived promptly. Thank you for choosing JT Atkinson and we hope to see you again soon
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