JS Dental Lab Reviews 

This is the first time I have ordered something like this online. A few years ago I got a quote from my dentist to have a custom mouth guard made, and my out of pocket portion (with dental insurance) was going to be $600! Instructions from JS Dental Lab for making the home dental impression were straightforward and videos helped instill more confidence in me. I had a "fabulous assistant" with me, mostly as a cheerleader and timekeeper, but the impressions are something you can do yourself. After I mailed my impression in, there was a hitch on their end, and they went out of their way to apologize, make it right, communicating all the way and ultimately doing an outstanding job. It's evident they care about fairness and customer satisfaction. I would order from them again, and I'd recommend them to people I know. I am happy with my guard so far. Finally, I was not paid nor did I receive incentives to write this review.

Dylan and the JS Dental Lab team were amazing! They went above and beyond to help me out - I will never work with another provider or dentist for my mouthguard needs. Since working with them, most of my family have now purchased from JS Dental Lab. Products are super high quality and they stand by their work. Couldn't recommend these guys more!!

Im pleasantly surprised about how quick and easy This whole process was. I got my guard back within a few days. Price is great. The guard fit well. No complaints. Highly recommended!

I've been purchasing guards here for 2 years now. The customer service experience is second to none, truly. Most recently, I received a guard in a design that wasn't a great fit for me-- it was manageable but not perfect, and when asked about it, I was told that settling wasn't an option, and I received a new guard that is better than I could have hoped! This is not an uncommon occurrence-- I have experienced it several times with several different stafd members. This company goes above and beyond to make sure you get a high quality night guard that fits and is comfortable, no matter what.

Five stars to JS Dental Lab for excellence in customer service from start to finish!

Founder, Dylan, and his staff responded promptly to questions about their process, which is actually simple and efficient.

I have been wearing my night guard for a week, now, and it is perfect.

By the way, I actually placed an order with another similar service (they'll remain nameless), but cancelled my order because more than three weeks after accepting my credit card payment, they still had not shipped out my impression kit, and failed to provide me updated information on my order.

Folks, the product has to be good, but it's also got to be backed by a caring, responsive organization.

JS Dental is one of them, and I highly recommend them.

Love the ultrasonic cleaner
So easy to add to your order and
Makes it so easy to clean your
TMJ devices

I've been using mouth guards for my TMJ for over 30 years. I used to get my guards from my dentist for many hundreds of dollars. Once online avenues opened up I tried using them as well. JS Dental Lab is the 3rd such company I've used. The other 2 places offered similar services but their products never fit quite right. Their customer service and return/replace policies didn't work for me. Enter JS Dental. I got two guards - a thicker one for my lower teeth and a 1mm for my upper teeth [mainly to keep me from chewing through the lower]. The fit wasn't perfect and felt like my teeth were moving a bit when I'd wear it at night. Customer service was OUTSTANDING! Dylan worked with me to get the guards right and fitting like they should. I've finally found my go-to for guards! Thank you!

I am a repeat customer with JS Dental and have been very satisfied over the years! They take the time to understand your needs and make a big effort to provide the guards that work best. If they do not fit, Dylan will work with you and make custom ones that fit like a glove. I am very satisfied with my experience with JS Dental and recommend them to others.

The best customer service around. They really want your appliance to work for you! Great product and super reasonable price. I spent $1000. on one that my dentist made me that wasn't anywhere near the quality of these! I'd recommend the 3mm 4 D one they sell. Very comfy and no more waking up with TMJ!

I had an issue with my night guard and inquired about solutions. I was kindly offered a replacement guard made of a more accommodating material for my situation. The customer experience has been fantastic and I'm very thankful and appreciative! You're doing it right! Thanks very much

The end product is amazing and I base my review on the whole process. This is my 2nd guard. The old one is now my backup/travel guard. It also is great and is saving my teeth. I'm a bad grinder. I bite thru a football mouthpiece in one night, I'd it stays in. Not these.
My initial impression was not perfect and turned out an imperfect guard. They sent a new impression kit and the new one is perfect. I received a great magnetic case for the length of time it took and a sonic cleaner previously, none of which did I request or expect.
I will definitely ne purchasing another in the future when this one wears out. Both are very comfortable, and I have the thickest most durable...
Thank you again.

I am extremely happy about the incredible, immediate, and personal responses to all of my inquiries! The fit of my guard was perfect, and a fraction of the cost from my dentist... who quoted me $500. but then added an unexpected $300. for the mold...and it never fit properly...then, instead of fixing the device, they started to grind down my teeth. I was so disenchanted, but then I tried this service...no worries because they checked my impression prior to creating the mouth guard, and it is wonderful! I am so satisfied that my husband is ordering guards as well! I can't be more happy!

JS has stopped responding to texts, emails, requesting support. I have sent follow-up texts, emails begging them to get back to me. They do not take phone calls. It’s like they fell off the face of the earth.

On Feb 20, 2024 I requested a phone call per instructions on their website. The reply from their “Customer Service Specialist” was that “I will forward your request”. No further reply. Ticket # 267297.

On Feb 13, 2024 I requested to re-order a spare guard for my wife, was directed to a website to access my account, had no password, requested help. They sent me a link to my account but it was a dead-end. None of the previous orders listed were my wife’s guard.

On Feb 16, 2024 I was sent a link to my “repurchase account”. I questioned whether the guard listed was the correct one since they somehow have combined both my wife’s account and mine together. (Another mess). Asked for clarification. No reply.

Also, we were previously notified of a 30% discount on spare guards, but the discount on the “repurchase account” was only 15%. Makes me wonder.

Another issue is that on Jan 17, 2024 I was told by email that a $40 upgrade charge from an earlier purchase would be refunded. It never posted so on Feb 16, 2024 I notified them of this. The refund posted on Feb 19, 2024. Makes me wonder.

Someone please get back to me! A simple phone call could clarify everything.
My wife’s ticket # 221419. Regular upper Hard Shield for the Grinder. This is the one we want to re-order for a spare.

Finally, I am unhappy with the fit of my very first bite guard and want to upgrade it. Since I am unable to get any response for the above, I fear that they may have gone out of business.

I was sent an impression kit with devices too small for my mouth. I immediately notified the company and have written several emails since. They have never responded. Basically, I am left with a $140 box of junk. Beware of this company.

UPDATE 2/20/24 -
After my initial negative review about unanswered calls/texts/emails to the company during the impression process, I was contacted by representatives, including Dylan, one of the owners. They were apologetic about the way their phone and email contact systems were prioritizing calls and their slow response time. Dylan said they are working on hiring more staff and addressing the communication problems. As a courtesy, he sent me complementary night guard sprays. He has followed up to see how my night guard is working out. The company has provided very good customer service once I got through to them.

I love the lower hybrid night guard I ordered, it's well made of quality materials and is durable, comfortable and fits well from the impression I sent. The price was excellent.

Overall, aside from the communication problems during order processing, it's been a better experience than at my dentist - much more cost effective and a better product. I'm glad I purchased from JS Dental and would now recommend them and will use them again for my future night guards.

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They do not respond to texts, emails, voicemail requesting support. Their phone system says they don't have staff to answer phones but they respond to texts and emails quickly, normally within two hours. In actuality, within that timeframe, they send an automated reply that says they'll be in touch within 24 hours, then nothing.

I'm trying to get feedback on a first impression that I'm uncertain about for a night guard, as they suggest. It's been over 3 days since I took the impression and sent them photos as instructed. I have sent follow-up texts, emails and left a vm today, still no reply.

They shipped the impression kit pretty quickly, but it's like no one is home for assistance or support. I wish I were having the same experience the other reviewer on Trustpilot had last year. It's like the lights are off there.

I was so hopeful after positive customer reviews and choosing them over other companies because they seemed more legit and responsive, with a quality product and decent pricing.

Someone please get back to me!
Order 555025

Overall a very good company. I ordered the hybrid. The kit came super fast. They are very quick to respond to questions. We went back and forth with texts getting my imprint correct. Super helpful people. The mouth piece also came back quickly and is very good. Comparable to my $500 periodontist version and the experience was less unpleasant making the imprint. I would definitely recommend JSDental Lab.