Jrsindustrial Reviews 

Been in business for 3-4 years. Lived for more than 30. Never worked with a company so bad. Constant chasing. Constant being told it's in production etc. It's not. Months late now.

Complete inability to hit a deadline. Constantly kicking the can down the road and making false promises. Asked multiple times for a refund and they have thus far not processed. I wouldn't be surprised if this company "disappeared"

I ordered my kit early June so it’s been quite a wait and I’ve been reading the other reviews which did make me worry. But like my dog training business I kept calm and composed and my stuff was delivered today and I’m really happy with it. Every business has its challenges so 4 stars and I would definitely use again.

Over 8 weeks since ordering and still no products. After taking full payment, I was told to pay extra because my logo exceeded their stitch limit. I simplified the logo as requested, only to be asked for even more money.

This should have been identified before taking payment, not afterwards. Delays, changing costs, and no completed order. Very disappointing. Wouldn’t use again.

Unfortunately my experience with JRS hasn't been a positive one. I ordered a large bundle in March 2026, after the confirmation email I was sent another email with an estimate date of 21/4/2026. It was not until I chased up in May that anything happened. I already had artwork so that was sent over and things started moving along. Eventually at the end of May i received my order - and this was only the start of the issues! The t-shirts were badly embroidered and the jumpers and hoodies had the wrong embroidery on them! I sent them an email regarding this and the fact I had gone over my original invoice and realised I had been overcharged! They promised to sort the jumpers and hoodies. The jumpers and hoodies were sent back, only to be returned the same! So more emails. Then they said they would send out replacements. After more chasing up and weeks past I finally got them - only to realise they were wrong again! They have now stopped responding. The communication has been poor, and now that the uniform has stated being used they have already started to bobble and show signs of poor quality.
The back of the hoodies were embroidered under the hood? Who embroiders under a hood where you can't see the logo? JRS do!!!
Unfortunately I wouldn't recommend this company, promises made and broken on numerous occasions!

Got my order of two polo shirts eventually after well over three months of waiting
I must admit I’m very pleased with the quality of the shirts but wish they had kept me updated and responded to my emails,now I’ve got the goods I’m being bombarded with emails from them offering me more stuff!
So they do deliver the stuff (albeit eventually)

Despite asking for a confirmed delivery date via email, messenger and online chat, today I got a total “non response” telling me they had a lot of orders and they’ll get to me when they can. So an order on a 2-3 week delivery schedule, and 8 weeks later, and nothing.

Disappointed I chose this company. It may even be a scam. I’m just waiting for my credit card company to get my money back.

I rarely leave negative reviews, but I feel it's important to share my experience.

I placed an order for branded workwear for my business well in advance and paid for expedited delivery because the uniforms are required for an important company event.

Unfortunately, despite sending multiple emails over the past week and spending more than three hours on hold trying to speak to customer services, I have been unable to get any response. No one has answered the phone, and none of my emails have been acknowledged.

At the time of writing, I still have no update on whether my order has been dispatched or when it will arrive. The lack of communication has been the most disappointing aspect of this experience. Delays can happen, but customers should be kept informed, particularly when orders are time-sensitive.

I sincerely hope JRS responds promptly and resolves this matter, and I will happily update this review if they do. However, based on my experience so far, I cannot recommend them for businesses working to deadlines.

Update: Since posting this review, I have also sent a formal email requesting a response by a specified deadline. I would much rather resolve this directly with JRS than pursue a chargeback through my card provider, but without any communication, that may become my only option. Chand, INTENSE therapies

At the start pleasant in customer services but when it went to who was making the jacket that is where problems seem to start. You wait 4 days to get email say order approved. Then you wait for days to approve the logo before making, in my case they got it wrong twice. Then 4 days to get reply they will make . Then I waited over 2 weeks for jacket for it to come. The size should have been 2xl instead it was a 12 to 14. I phoned told them sent photo proof. Another month goes by I ask where it is. I get sorry still waiting fir suppliers. Then 2 weeks after that no email response and if you ring them absolutely no answer just rings out even in new orders so in the end raised a complaint with PayPal and got full refund. I will never order again from anywhere without checking trust pilot first. I would say ftom the lack of responses to people from the company, they are either going bust , or simply dont care. But be safe dont order at all from them!!!

Ordered bespoke work wear on 4th June, still not delivered 16th July despite saying it would be 10 days, no answer to emails , no answer to customer services, absolutely shocking company do not use, they take your money and run

If I could give 0-stars I would! Ordered in May 2026, it's now July 2026 and I still don't have my order! Avoid at all costs, it looks like this business is folding and taking as many customers payments with them!

Wish id seen all these reviews. I have had the exact same experience. Order is overdue and cant get intouch with anyone. Terrible company to deal witn

Don’t answer emails, no answer on phone. No idea where order is, artwork came back in hours so someone there!

Reporting to my bank to get refund.

Avoid!!!

Scam!
Should have researched the company before ordering.
Doesn't answer emails
Doesn't answer contact form on the website.
Been on hold for 2 hours. Haven't spoken to anyone yet.
Raised a dispute with the bank.

❌ AVOID AT ALL COSTS! Shocking Service and Broken Promises

My advice: Run away from this company! Do not ignore the bad reviews like I did.

I placed an order with JRC Industrial Suppliers on the 18th of May 2026, and I am still waiting. I was promised a delivery date of 15th June, which was already a long wait.

I understood that custom logo work takes time, but this has been an absolute joke. Here is how they operate:

Endless Delays: They sent the logo back and forth for approval multiple times, dragging the process out.

Missed Deadlines: It is now mid-July—nearly two months since I ordered—and I still have absolutely nothing.

Zero Communication: Trying to get an update is a nightmare. It is nearly impossible to reach them by phone, and getting a straight answer by email is incredibly difficult and complicated.

I read the bad reviews beforehand but foolishly thought my experience would be different. It wasn’t. This is hands-down the worst company I have dealt with. Save your time, save your money, and go absolutely anywhere else.

Rating: 0/5 (If I could)

DO NOT USE THIS COMPANY DO NOT RESPOND TO EMAILS OR ANSWER THE PHONE HAVING TO CHASE THEM BUT CANT GET HOLD OF THEM DO NOT USE THEM AT ALL YOU BE WAITING A LONG TIME IF I COULD GIVE ZERO STARS I WOULD ABSOLUTELY A JOKE COMPANY

Was told 10 days delivery which has turned into 1 month. They don’t pick up the phone and iv sent so many email. This is the wordt service ever. After reading the reviews I will be surprised if it comes and actually doubting the quality already. Would give -5 stars if I could 😡

Absolutely shocking service , waiting over a month for delivery , no communication email or answer the phones ! Still not received a large order! think twice before you order from this company

I ordered unbranded items weeks ago and there have been multiple delays. I was told they would be dispatched today but that has once again not been the case. You can’t get through to customer services. Useless.

I am extremely disappointed with the customer service from JRS Industrial.

I paid £173.40 for my order on 19 June 2026, and despite sending multiple emails asking for an update, I have received no response whatsoever. It is now 8 July 2026, and I have been completely ignored.

To make matters worse, there appears to be no straightforward way to request a refund or speak to someone about my order. A complete lack of communication after taking a customer's money is unacceptable.

Based on my experience, I cannot recommend this company. Unless this issue is resolved promptly, I will continue to share my experience through online reviews to warn other potential customers.