Jpfans Reviews 238

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 211 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the convenience and ease of use of the website, highlighting its straightforward interface and helpful features like shipping estimations and product photos at the warehouse. Many people appreciate the competitive pricing of products and fees, often finding items at significantly lower costs compared to other platforms. The delivery service is consistently described as fast and reliable, with products arriving securely packaged and in perfect condition, often with options for tax-inclusive shipping. However, some customers also noted that shipping can be expensive, especially for larger orders or certain destinations, with some mentioning unexpectedly high warehouse shipping fees. A few other people also felt that the shipping costs were high, leading to situations where they had to pay significant fees for their purchased items.

What people talk about most

Product

Customers had positive experiences with product, often praising the quality, authenticity, and condition of... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the fast shipping times, with many... See more

Price

Customers consistently note positive experiences with price, often finding items much cheaper than elsewhere,... See more

Order

Users describe positive interactions with order, highlighting the simplicity of finding items, ordering, and... See more

User experience

Consumers find the user experience to be very positive, describing it as easy to use, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is convenient to use, but the app works amazingly well, and they keep adding more shopping platforms over time. The most notable thing is their low product purchase fee (250 yen) comp... See more

Rated 5 out of 5 stars

I found out about this service from a collab video on instagram and checked it out that same day. The possibility to shop figures from mercari at a third if not even less of what they would cost here... See more

Rated 5 out of 5 stars

Really straightforward and simple to use- having a mobile app makes it even more accessible! Really great proxy with competitively low prices and fees, a great alternative to sites I’ve used in th... See more

Rated 5 out of 5 stars

Wow! JPFans is a highly recommended Japanese Proxy service. There is a huge market for Japanese proxy service like JPFans especially if you’re living in North America like myself. It enables shoppers... See more


Company details

  1. Online Marketplace
  2. Exporter
  3. Flea Market
  4. Shipping Service
  5. Trading Card Store

Written by the company

JPFans is a professional Japanese shopping agent platform. We support purchases from popular Japanese websites such as 「Mercari」, 「Rakuten」, and 「JDirectItems Shopping」, allowing you to shop for Japanese products with ease, hassle-free and secure.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

238 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

great proxy overall

i bought a package of 7 clothing items. shipping was much cheaper than expected and i like how it auto translates and converts yen to usd. The ui in general is very nice and easy to use, much better than other proxies. They also have a discord server thats very useful and the staff are very active and quick to reply if you have any issues. Overall a great experience

26 April 2026
Unprompted review
Rated 5 out of 5 stars

My JPFans hual to Singapore

I have shipped two boxes full of have item and it has came as the picture provided, I brought a bunch of gunpla and it came in great condition. The shipping speed was faster then I as expected as it took 1 week to get to my house and it was easy to know where my package is at all times. I would recommend checking the weight for the items you purchase before you try shipping your package as I made the mistake purchaseing the items without checking and spending a bit more that I like to. I would say I am very happy with my purchase from jpfans and would continue ordering from them.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Cheap figures

The figures are really cheap! I bought 5 figure includes shipping fee for only 60$. Way cheaper than most apps and shops I used to bought. The service is fast and very helpful!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

I had managed to find some very good deals on action figures on JPfans that i have not seen any where else! This is a fantastic way of me getting some old releases that are sold for much more in the aftermarket, JPfans provide a great service of shipping and packaging aswell as quick delivery! Highly recommended!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

A great proxy!

Really straightforward and simple to use- having a mobile app makes it even more accessible!
Really great proxy with competitively low prices and fees, a great alternative to sites I’ve used in the past!
I joined their discord server as I had some questions about the buying process and the staff were incredibly helpful and responsive!
I’m also very thankful for the free quality check service, I think this small difference sets Jpfans apart from other proxies, and builds up a greater confidence with their customers. I had total peace of mind when buying, and didn’t need to worry about how the items would arrive.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

My JPFans Loot in Europe

Today I received my One Piece display cards perfect as described on the site, the only flaw is the tracking of the package which is not very detailed but for the rest everything is ok, top, I will definitely buy again.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

So easy to buy from

My fave proxy!! Shipping fees arent crazy and makes it so easy to buy from japan. Also support team are very helpful

27 April 2026
Unprompted review
Rated 5 out of 5 stars

I really reccomend this proxy service!!!

I really reccomend this proxy service. The delivery time is really quick in comparison to diffrent proxies i used (it took less then a month from placing an order from mercari). The site is very easy to use, and it helps you at each step. There is a big choice in shipping services, and its quite cheap. The package came in great condition, and you also get photos of products before you pay for the shipping.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

First time user

First time using the service and let me tell you, THEY DID AMAZING! There is an abundance of things you could purchase that you wouldn't find on other places! Like how I ordered some posters that were only JP exclusive items and JPFans had it! The prices are so affordable! Very fast shipping! I also like the inclusion of the quality check! They truly care for their customers!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

W figure and awesome experience

This was my first purchase on here and I ALREADY am a fan. I really like how they handled my package and the degree that they go to when assuring me of the products authenticity. I've been collecting figures for awhile now and this has been one of the best ways BUY FAR. As for the figure, it has great articulation and awesome details. I also really appreciate the pricing, considering how much this figure usually costs anywhere else. Overall, this figure doesn't disappoint and I had a wonderful experience.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience ordering POP Maximum Luffy Gear 5 from JPFans

Recently ordered the POP Maximum Luffy Gear 5 figure and had a really good experience with JPFans. The item arrived safely to Australia and was very well packaged with plenty of protection, so the box came in perfect condition.

Shipping time was solid (only took one week from the warehouse) and everything was tracked properly. The figure itself is 100% authentic and the quality is insane, definitely one of the best in my collection.

Customer service and updates were also clear throughout the process. Overall very happy with the purchase and would recommend JPFans to other collectors looking for legit figures and good shipping.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

The whole process was so smooth and fast

The whole process was so smooth and JPfans team was so helpful when I was asking question they were so patient with me and I truly appreciate it. Everything was so easy to navigate and I'm so happy to know that JPfans free inspection services which is quite a bonus if you ask me. Prices are also AMAZING I was able to find so many merch for good value that I wouldn't have found in other places so definitely recommend JPfans especially for any kpop collector out there.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience is incredible this is the…

My experience is incredible this is the cheapest most reliable app , super user friendly it doesn’t have all of the confusing screens like buyee I love how photos are free I stumbled on this searching for a more reliable app after going through one mall neakyo and buyee , I love how customer service in app is an option

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The gold standard for importing from Japan

I was impressed by the clear and bright images of the products for sale, with clear sizing descriptions. I ordered 6 small Kirby plushies from 2 different sellers for low and bargain prices. I received regular updates in the JP Fans app about where my orders were: from warehouse delivery, photos of my orders in packaging, on a scale with the package weight, and the shipping cost. This takes place within 1 week. After 2 weeks, my order arrived packaged securely in a tightly sealed box. The plushies were brand new and had a light sweet scent too. I'm delighted with this service, this is how all import services should be done.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

My JPFans haul to Europe buying Kamen Rider

I ordered a Demon Driver from JPFans and honestly it was a really good experience. The delivery took a little over a week which is pretty fast for something coming from Japan to Europe. I was actually surprised how quick it arrived.

The packaging was clean and well protected, nothing was damaged at all. The Demon Driver itself is exactly like described and works perfectly, the sounds are really good and the quality feels solid.

Overall I'm really satisfied with my order. I would definitely recommend JPFans if you're into Kamen Rider stuff and want to import items without too much hassle.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend getting the…

Would definitely recommend getting the anime figurines and merchandise here! Items are widely available and at a good deal. And if you ship big orders, it will be so much more worth! I will definitely come back for more. Inspection and delivery services are robust

24 April 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous high paying shipping fees

First time ever buying from JPfans because of its popularity on social media, I decided to use it because I want to see if it lives up to its hype. Bought a couple of J Fashion clothing that was being resold on JPMercari and both of them were affordable. Not so bad so far. It was cool how the agents showed pictures for inspections of the products I actually bought for for me to confirm that exact product I paid for and both of them were just clothing so I would’ve expected the shipping to be not bad. The shipping prices were badly expensive. Again, all I bought were just clothes just a hoodie and a shirt that was all fitting one size for all bodies. I had to pay around 60 bucks for shipping for the hoodie I used the shipping coupons but they weren’t enough. On top of that I had to pay 50 for the shirt I paid FOR SHIPPING. Tomorrow my hoodie comes and I choose UPS as for the shipping service, just now I had to pay ANOTHER SHIPPING FEE that is only almost 20 bucks. They just keep making me pay pay pay. Pay for shipping for such a ridiculous amount just for a shirt and now another just now for TAXES and probably mix in some tariffs too all thanks to Trump’s administration for reinforcing tariffs. I’ll probably buy only one more thing from them once I have enough money again and uninstall the app entirely. Do not buy from JPfans if you’re financially struggling, the products may be good but the shipping and tariffs just ruin it. If you’re gonna shop on JPfans, better do it at your own risk.

23 April 2026
Unprompted review
Jpfans logo

Reply from Jpfans

Hi there,

We are incredibly sorry to hear about your frustrating experience. We completely understand how upsetting it is to see shipping costs and unexpected fees eat into your budget, especially when you were excited about your fashion finds.

Based on your review, we’ve looked into the situation and would like to offer some clarity that might help explain these "ridiculous" costs:

The Advantage of Consolidation: Our service is designed as a "Consolidation Service." Its biggest benefit is combining multiple items from different sellers into one single package. This way, you only pay the base shipping fee once. It seems you may have shipped your items separately, which unfortunately prevented you from saving on those bulk shipping rates.

The UPS Factor: You are absolutely right—UPS rates and their additional "brokerage fees" can be shocking. UPS is premium and fast, but they often charge high shipping rates + customs duties + their own handling fees + local government fees. Because many users (like yourself) were caught off guard by this, we have now moved the UPS option to the very bottom of our list to help customers avoid these high extra costs in the future.

Tariff Policies: As you noted, the current administration’s fluctuating tariff policies have indeed added an extra burden of customs duties, which is unfortunately beyond our control but something we deeply regret you had to face.

We Want to Make it Right: We truly value your support as a first-time user. If you are open to it, could you please send us your User ID? We would like to personally investigate your orders.

Please contact our official support team at biz@jpfans.net with your details. We want to hear more about your case and see how we can help resolve the difficulties you've encountered.

Again, we sincerely apologize for this experience. We hope you’ll give us a chance to show you how JPFans is actually designed to save you money when used to its full potential.

Best regards,

The JPFans Team

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