JoytoyFigure Reviews 64

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

I ordered some figurines from this company in January of 2026. They have not arrived. I emailed them and asked about my package in March and they did not reply. I checked my credit card and it was cha... See more

Company replied

Rated 5 out of 5 stars

Ordered 3 figures and only got 2. They did not notify me that one has been delayed before i asked about it. They have not answered my email what is the delivery time on last figure. Update 15.4 i got... See more

Company replied

Rated 5 out of 5 stars

I have been a fan of Warhammer 40K from the very beginning. I am particularly fond of the action figure series from JoyToy. From the beginning, the figures were amazingly well made and really exude th... See more

Rated 3 out of 5 stars

Once again, I have ordered some figures (3) and due to insufficient packaging one of the three boxes has been damaged, loosing its overall value.

Company details

  1. Toy Store

Written by the company

Distribution of JoyToy Brands. JoyToy is a brand of action figure and mecha, shipping globally


Contact info

3.7

Average

TrustScore 3.5 out of 5

64 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Ordered 3 figures and only got 2

Ordered 3 figures and only got 2. They did not notify me that one has been delayed before i asked about it. They have not answered my email what is the delivery time on last figure. Update 15.4 i got the answer from seller and all is good now.

13 April 2026
Unprompted review
JoytoyFigure logo

Reply from JoytoyFigure

Dear Joonas,

First of all, we are so sorry for this mistake, we missed your newest email about the delivery time of the other figure. Actually, it depends the most on the factory, as a distributor, we are not notified about it also :(. However, we still decided to ship the available items to you first so that you can receive them asap. Once again, sorry for this inconvenience

Rated 1 out of 5 stars

Order never came.

I ordered some figurines from this company in January of 2026. They have not arrived. I emailed them and asked about my package in March and they did not reply. I checked my credit card and it was charged months ago.

28 January 2026
Unprompted review
JoytoyFigure logo

Reply from JoytoyFigure

Dear Alex Martin,
First of all, we are sorry for the bad experiment you met. However, we could not find your name or any order matching to your name in our order system/mail system. We also checked our junk box but found nothing, so can you please help to provide your order number (Our order number format is JTF-XXXX) and please make sure that your email was sent to the correct email (contact@joytoyfigure.com) so that we can check and find your order!

Update:
Dear Alex,
Thank you for your provided information. As checking in our system, the order was not made via our site. We tried our best but only found 1 order that matched to your number (of course if the order was made via our site, it should be JTF-XXXX, not only number), the order belongs to another customer on 2025, so we are sorry but it belongs to another website

Rated 5 out of 5 stars

Great webshop with good customer service

Ordered the Joytoy warhammer 40k Guilliman from this webshop for a great price and received it little after a week of ordering as I'm from Europe.

I was a little suspicious of the site due to the great pricing, but everything went smoothly. I received a tracking code after a few days of ordering and 7 days later I had the figure.

I even had some contact with their customer service and they helped me very quickly and were friendly.

Would recommend this webshop for sure.

11 September 2024
Unprompted review
Rated 5 out of 5 stars

JoyToy rulez

I have been a fan of Warhammer 40K from the very beginning. I am particularly fond of the action figure series from JoyToy. From the beginning, the figures were amazingly well made and really exude the spirit of 40K. They got even better with the evolutionary stages and now have a level of detail that is unparalleled. I look forward to every new release like a little child and can't wait. I do have one request, though. The plasticizers in the plastic and the colors used give off too many chemicals. A chemical that is harmless to health would be desirable.

14 March 2024
Rated 5 out of 5 stars

I love this toy series

I love this toy series, I got the Ultra marines, Blood angels, a tau set and incoming a BattleCrisis Suit. These toys are what I always wanted in my toys when I was a boy. They Pose well.

My one feedback is find a creative way to preserve the foot posing on the heavy intercessor units. I like having the spits be an ability, not to strike that particular pose but you can have really good poses if you have a wide range.

To add to that, the wrist are somewhat weak. Solution slightly tug on the wrist til there is a lil friction. It can keep a pose pretty well then.

These toys rock and my only regret is I do not have more desk space to put them all. Joytoy did a great job with the WH 40K set.

Buy them now!

6 March 2023

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