Joyous - Low-Dose Ketamine Treatment Reviews 1,108

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 220 reviews, reviewers had a great experience with this company. Customers frequently highlight the positive impact of the product on their mental well-being, noting significant improvements in anxiety and depression. Many appreciate the supportive staff and the overall user-friendly experience, finding the guidance and resources provided to be very helpful. However, some customers also noted issues with customer service, describing it as unresponsive and unhelpful, leading to frustration with medication delivery and communication. A few other people also felt that the product's effectiveness varied, with some experiencing side effects or finding the dosages ineffective.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers found the product, particularly low-dose... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express dissatisfaction,... See more

Customer service

People report ambiguous experiences with customer service. While some customers praise the human care,... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being wonderful, attentive, and... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process very... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Joyous has been really good with microdosing ketamine. I really enjoyed their product and how it helped me. I have been using for almost two years with counseling weekly. It has helped me during some... See more

Rated 5 out of 5 stars

The courses and guidance and groups were an amazing help. Not pushing anything down your neck, but pick and choose what helps you best. Great price and support. Unfortunately I started getting nausea... See more

Company replied

Rated 5 out of 5 stars

My experience has been great with this treatment because I feel happier than I've ever being,and yet i'am in control of my life. My focus has gotten so much better than ever before, I've been in trea... See more

Rated 5 out of 5 stars

I’m so happy I gave Joyous a chance. The low-dose ketamine has helped me tremendously, a lot better than a bunch of pills that doctors like to prescribe. I actually look forward to my K-time each day... See more


Company details

  1. Mental Health Service

About Joyous - Low-Dose Ketamine Treatment

Written by the company

Joyous is a Public Benefit Corporation specializing in providing at-home microdose ketamine treatment to empower patients facing a spectrum of mental health challenges, including anxiety, depression, PTSD, OCD, and more.

We've successfully treated over 85,000 patients struggling with mental health. Our treatment is based in decades of ketamine therapy research and we're dedicated to making this treatment as accessible and safe as possible for patients who truly need it.

Our treatment subscription plans start as low as $129/month and include:

  • A 30-day supply of prescription medication, as needed
  • All telehealth provider appointments
  • Treatment courses and guided meditations
  • Access to our Be Joyous patient platform with a supportive community and treatment resources

As the most affordable ketamine treatment company, and pioneers of microdose ketamine therapy, we prioritize affordability without compromising quality. Learn more about Joyous treatment and how to become a patient today.

Learn About Joyous Treatment

Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Replied to 74% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I owe my life to Joyous

I owe my life to Joyous! I had debilitating depression and anxiety, I was ready to permanently clock out but my gut told me to just try this once, give it a shot and I'm so glad I did! I got my life back, I'm finally getting rid of the doomey gloom feeling I woke up to every single day, now I recommend this to everyone I think could benefit from it and several have tried it and it's working for them too! Do not lose hope! Please call Joyous today, get your life back! Thanks again Joyous and care team!

29 July 2024
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you so much for sharing! It means the world to hear that Joyous helped you through such a dark time. Taking that chance when things feel so heavy isn’t easy. We're really honored to be part of your journey back to feeling like yourself again.

Wishing you continued growth and healing.

- Joyous Team

Rated 1 out of 5 stars

Misleading and potentially dangerous

I do not reccommend this service. I spoke with a medical professional by Zoom call and desribed some anxiety and sleep deprivation that resulted from it. They gave me a perscription and I started taking it. No real change, except for the feeling of being on drugs every night before bed. Eventually had to stop because I couldnt dedicate 2-3 hours a day to being on drugs. When I made a second appointment to cancel, the medical nurse practitioner I spoke to said I should have never been given the perscription in the first place because my symptoms didn't align with anythign treatable by Ketamine. That's malpractice! How was I given a schedualed drug to take with almost no oversight except daily text messages?! They cancled my service and then charged me for a perscriiption refill....which I never got and explicitly requested not to recieve. They then refused to refund me. They are basically just shady internet drug dealers operating through a loophole. I do hope it helps some people but be careful what actions you take based on people selling drugs online.
update: i got a refund for the most recent charge (allegedly) after posting this review.... do with that information what you will.

28 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi Michael, we're sorry to hear about this experience. Our treatment is prescribed for anxiety, depression, and sleep issues that are associated with anxiety and depression. Our treatment is also very low doses and meant to be taken safely from home with daily check-ins for your provider to monitor your progress and how the medication is affecting you. We've requested more information so we can look up your account and investigate what happened ASAP. Thank you for your patience while we look into this issue.

Rated 5 out of 5 stars

Quick, Easy therapy

Only needed short therapy and I felt great after just one session.

1 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

We're so glad that you are finding benefit from treatment and therapy!

- Joyous Team

Rated 5 out of 5 stars

surrender

Taking the Ketamine and setting intentions while doing meditations works. You have to be completely open and honest for it to work. It's not easy to surrender but it's worth it... digging up the dirt you have buried so deep takes time. Be patient and kind.

16 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for sharing your reflections. Surrendering isn't easy, but it is definitely worth the work. Your words are an important reminder that deep change takes courage and kindness toward ourselves along the way.

We’re honored to walk alongside you on this path. Keep going; you’re doing really meaningful work.

- Joyous Team

Rated 4 out of 5 stars

Positive results, very self-guided experience

Overall I had a very positive experience with Joyous, BUT I attribute my success to the medication plus my dedication to doing the mental work to improve. This is not a program you can expect to just take a medication and you’ll be ‘fixed’. The medication is a tool to help you make whatever progress you need in your own healing journey. For me, that included a lot of self-reflection, journaling, art, and movement therapy in addition to taking the medication. I was able to process a LOT of past trauma and get over some big humps that I’d been dealing with my whole life. Once that progress was apparent though, I felt very stagnant and the affects on my major depressive disorder outside trauma were not sustained. From reading more about Ketamine therapy, this is a common finding. It’s not generally a permanent fix. The Joyous providers themselves were merely there to do your appointment and prescribe the medication. There is no therapy and it is very hands-off, so I feel that you must be self-motivated and disciplined to be successful in this. The patient portal does have resources and a community forum, but again, very self-guided.

18 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for sharing your thoughtful review and detailed reflections on your experience!

We agree that ketamine therapy is most effective when paired with active engagement, such as self-reflection, creativity, and dedicated mental work. We appreciate your insights regarding the self-guided nature of our program and recognize the importance of providing robust supportive resources.

Your feedback helps us improve, and we're committed to continually enhancing our patient experience. If you have additional thoughts or need further assistance, please don't hesitate to reach out.

Wishing you continued growth and well-being,

— The Joyous Team

Rated 1 out of 5 stars

SCAM!! BEWARE!!

This company is a scam—they will do their best to not refill your medication whilst continuing to charge you monthly, and will not refund you! They tried sending me to two separate providers today, and still at the end of the day I have no refill available. My first medications were sent early June, and I have been out for a long time, they do not care. Will they ever refill it? Who knows! But they sure love charging me in the mean time! This company is shady and does not treat its patients professionally. Don’t waste your time and money, quit now, and use another company I’m not kidding they are so awful!!

16 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi there, we're deeply sorry to hear about the challenges you've experienced with your medication refills and we understand how concerning it must be to be without your medication. We take these concerns very seriously and want to address them directly.

Our treatment is a monthly subscription charged on the same day each month, regardless of when medication is shipped (this information is available on our website and in our terms of service and treatment contract). We structure it this way because every patient's treatment journey is unique and requires a flexible dosing protocol.

We hear your frustration about being referred between providers and want to understand what happened in your specific case. This is not the experience we want any of our patients to have. Continuity of care is essential to successful treatment, and we're committed to resolving this situation.

We're going to request more information through Trustpilot so we can review your account directly and connect you with our Care Team to address the medication refill issue immediately. Your health and treatment continuity are our top priorities, and we want to make this right.

Thank you for your patience as we work to resolve this with you.

Joyous Care Team

Rated 5 out of 5 stars

I can’t recommend this service enough ……

I can’t recommend this service enough … I have tried every medication under the sun for my treatment resistant depression and this made a difference more than anything with no big side effects. I had a wonderful practitioner who was kind understanding and caring. It is also extremely affordable compared to other treatments.

14 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you so much for this recommendation. It sounds like you’ve been through a long road, and we’re really touched to know Joyous made a difference when it mattered most.

Please don’t hesitate to reach out if you ever need anything, our team is always here.

- Joyous Team

Rated 5 out of 5 stars

Ketamine+Journaling FTW

Using low dose ketamine while journaling at home for the last seven months has been a game changer for my mental health. I’ve been able to process traumatic events and heavy emotions. I went from severe anxiety to mild. While I don’t know that I’ll ever be cured (I’m a solid type A personality), I know most days are good days and the bad ones are manageable.

9 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

It’s clear you’ve done deep work, and that commitment really shows. We’re so glad to hear that your good days are now outnumbering the tough ones. Thank you for letting us be part of your journey.

- Joyous Team

Rated 1 out of 5 stars

they found a compound lab where…

they found a compound lab where ketamine gets shipped from. def Predatory business practices, shipping issues, billing issues...they shut down my ability to access my portal so, it's been emails and FB messenger where they promise to ' pass it on to their team" - not recommended for mental health. I've been fighting for my refund since april - it's july 8.

No response from the many offers to contact their ' care team' crickets.

30 March 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Hi there, we're sorry to hear about your experience. What you've described does not reflect the standard of care and communication we aim to provide. Our treatment includes licensed providers and third-party pharmacies, all under strict regulatory oversight.

Please contact the Care Team via text (844-774-0909) or email (care@joyous.team) and we would be happy to resolve any remaining issues.

- Joyous Team

Rated 3 out of 5 stars

Melted product and dosage.

Been on the program for four months. I’m not sure if I think I feel better or not. My issue really has to do with dosage and their mailing practices. I live in the Las Vegas area. In the shade, it’s over 110 daily during the summer much less my black mailbox that is in direct sunlight all day. I track the shipment this time initially telling me it will take seven days for delivery from the east coast to Nevada. Well, it came early and because I wasn’t expecting it until Monday I was out of town. The product not packed in ice sat in a very hot mailbox for two days. They were melted once again (my second shipment that was melted). Question: How in the world do I report what milligram I’m taking when the product is so melted in the packaging that some squares have barely anything in them? Isn’t this supposed to be precise measurements.

7 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for taking the time to share this. We hear your concern, and want you to have precise doses throughout treatment.

We’re so sorry this happened. Extreme heat can unfortunately cause medication melting during transit. Our team is actively working on solutions for packaging improvements to support patients in hotter regions.

Please reach out to our Care Team at care@joyous.team or by text at 844-774-0909. We’d love to review your specific case, and we’ll make sure your protocol and dose reporting are adjusted appropriately.

— The Joyous Team

Rated 5 out of 5 stars

Grateful for Joyous helped me through Depression and Anxiety

I’ve been in treatment with Joyous for 16 months using ketamine troches, and it has helped me tremendously. I was struggling with grief and depression, and traditional SSRIs left me feeling tired, unlike myself, or came with difficult side effects. Ketamine has been a different experience no side effects, and a noticeable lift in my mood and clarity. It also helped me manage anxiety during some very challenging college courses. I’m truly grateful for this program and the support it’s provided me through a difficult time.

1 July 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

Thank you for opening up about your experience! It's inspiring to hear that you’ve found mental clarity, emotional support, and fewer side effects through your treatment.

We’re grateful to be part of your progress and are here for you every step forward.

- Joyous Team

Rated 5 out of 5 stars

The reason I started treatment was due…

The reason I started treatment was due to my oldest son dying. I was a trauma mess and needed something different than normal depression meds. I was on ketamine 14 months. It has helped me get over the depression hump I was experiencing. It helped clear my mind from intrusive thoughts and feelings. It helped me sleep. It helped me grieve in an appropriate way. I 💯 recommend ketamine.

30 June 2025
Unprompted review
Rated 1 out of 5 stars

A Puppy Mill For Ketamine

This is a text-based business. Yes, text. . . Shocking because they are selling psychedelics. You sign up for an initial intake by text for a telehealth appointment. This call included a woman in her kitchen who said she'd call me back and didn't. I sent several texts about waiting for this person, etc, and no one responded. I signed up again. I received the link for the call. Then, I got a text saying the call hadn't been confirmed and to reschedule. I reached out by text asking why it wasn't confirmed and no one responded. But, I did get the call at our scheduled time. The 'nurse' (maybe) answered my questions and told me to hold for a provider to get me approved. I held for 47 mins. During our 'hold' time the nurse kept encouraging me to reschedule with the provider. I asked, and you can't set up an appointment with a provider!! I said, "why would I reschedule just to be back in a queue?" She finally said I was in the providers' queue and after a long wait, I hung up. My opinion is that they figured out a loophole in our health system for drug seekers. This is not a professional or supportive system for people seeking mental health benefits.

27 June 2025
Unprompted review
Joyous - Low-Dose Ketamine Treatment logo

Reply from Joyous - Low-Dose Ketamine Treatment

We're truly sorry for the frustration and confusion you experienced. It sounds like your intake process was disjointed and left you feeling unsupported. That is not the experience we want anyone to have.

We also want to clarify that while we use text to make care easier to access, every patient’s treatment still includes licensed medical oversight and clinical protocols. We hear your concerns, and we’re taking your feedback seriously.

If you're open to it, we’d love a chance to follow up and better understand what happened so we can make it right. Please reach out at care@joyous.team or text us at 844-774-0909.

— The Joyous Team

Rated 5 out of 5 stars

Treatment Resistant Depeession no match for Ketamine!

I have been diagnoised with Treatment Depressoon for over 30 years. This depression has never lifted enough.
It took some time before the Ketamine started to work. Maybe two or three months. But I can honestly say it improved my depression significantly! The Joyous personnel were terrific to answer the questions I sent to them right away. I felt very supported by them. All-in-all, it has been very beneficial for me.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Thank You, Joyous

I didn’t love the waxy troches but prescriptions were easily refilled and a team advisor was always available and responsive. Resources were great and I was blown away by the impact to my levels of depression and anxiety. I have recommended this program to so many people and will continue to recommend it.

26 June 2025
Unprompted review
Rated 5 out of 5 stars

Joyous helped me so much!!!

Joyous has helped me heal from devastating loss and subsequent depression/anxiety. Healing from this loss seemed out of reach when I started my journey 6 months ago. This treatment has been very effective and my provider Carmen has been amazing throughout my entire care journey! Thank you and I will definitely recommend!

24 June 2025
Unprompted review
Rated 5 out of 5 stars

This company has been very efficient in…

This company has been efficient in helping me in my experience with my treatment. By following suggestions by checking in daily participating in patient portal and in beginning especially keeping in touch with my personal Dr administrator ( appointment weekly) open communication.I have had noting but a positive experience and highly recommend.

21 June 2025
Unprompted review

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