Do not expect the same quality, sizing, material or even style. Awful representations of the lovely pictures on the advertising. Horrible unwearable rubbish sent. £65 lost (avoided sending bac... See more
Company replied
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See what reviewers are saying
Extremely upset with my this company and my dealing with them. I ordered a few items from them and tried to return them after changing my mind. Had to pay to returning them myself and never received m... See more
I expect to see the same automated response to this review that I've been receiving for the past two years now - there is absolutely no service from service (at) joymitty.com, just templates of drivel... See more
Company replied
Wow joymiitty! How many other REALLY BAD reviews can u get?? Still waiting after more than 2 months! Can the others who have experienced your utterly abysmal response and I get together to reimbu... See more
Company replied
Company details
Written by the company
JOYMITTY is an international B2C fast fashion e-commerce platform. The company mainly focuses on women's clothing, but also provides accessories, shoes, bags and other fashion items. JOYMITTY aims to make you spend a pleasant time, so you can wear it on any occasion, at home, at work, or on a date. The meaning and goal of the JOYMITTY brand is to provide consumers with unique fashion products. We aim to discover new fashion trends and explore the unique style combined with art through independent design. We strive to make users pursue and inspire the concept of leisure and comfort.
Contact info
United Kingdom
- service@joymitty.com
- joymitty.com
1.4
Bad
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
No issues.
Issues with delivery due to strikes but the item did arrive.
29 December 2022
Unprompted review
Reply from Joymitty
Dear James PT ,
Thank you very much for taking the time to show your support for our services. We will go on improving.
If you have any questions, please feel free to contact us again. We will surely help you anytime, have a nice day!
Best regards,
Joymitty Service Team
SCAMMERS! Do not use this site
I ordered goods on the 12th December, money was taken straight away. A week later no goods had arrived, I emailed customer service with no reply. Fake selling site- do not order.
28 December 2022
Unprompted review
Reply from Joymitty
Dear friend,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sorry we couldn't find your order. Could you send us your order number?
Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Liars, Cheats and Fraudsters
Liars, cheats and fraudsters.
Take your money and then you never hear from them again. Email to say good shipped from via some dodgy tracking service and says item delivered but no proof of delivery etc.
If you read this Joymitty I suggest you get in touch with me.
22 December 2022
Unprompted review
Reply from Joymitty
Dear ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sorry we couldn't find your order. Would you please send the email to service@joymitty.com with the title " Trustpilot review+ your order number "? Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I have not had my order
I have not had my order. I think this is a scam Mareena Dixey
27 November 2022
Unprompted review
Reply from Joymitty
Dear ,
Sorry for all the problems you encountered. Sorry we couldn't find your order. Could you send us your order number?
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Scam I guess
Ordered a Christmas present of Dec 4th. Got a confirmation. On 10th I sent a follow up to enquire about tracking. Was told to wait a further 1 to 2 weeks. I sent another email yesterday and nothing. No order status. No tracking. No contact. Will have to contact the bank fraud department like other people.
4 December 2022
Unprompted review
Reply from Joymitty
Dear Paul Rich,
We noticed that your order DHIAE00157411 has been canceled because we received your cancellation request by email. We would appreciate it if you could check your email.
Best regards,
Joymitty Service Team
Scam
Scam, Order not recived , no respond from seller
To update the order no you can't find
DHIAE00157862, ask for refund a week ago
19 December 2022
Unprompted review
Reply from Joymitty
Dear Rafal Sujkowski,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sorry we couldn't find your order. Could you send us your order number？
Best regards,
Joymitty Service Team
placed an order £63.49 Joymitty took…
placed an order £63.49 Joymitty took payment from bank account 1th Dec
i have never received an email confirming my order
tried gt into my account said password was wrong tried to get link to chance but nothing happens
twice sent emails to joymitty service never received a reply, l give to 21st dec if dont receive a reply. will pass this onto bank fraud department
10 December 2022
Unprompted review
Reply from Joymitty
Dear ,
Sorry we couldn't find your order. Could you send us your order number? We will check your order status further.
Best regards,
Joymitty Service Team
SCAM COMPANY
SCAM COMPANY
Ordered a shirt 1 week ago, received an email saying my order had been confirmed but no order reference or detail of what I ordered. Money left account straight away and not heard anything since despite numerous emails
Total fraudsters avoid at all costs
Edit 27/12/22
As I said in my original post I didn't receive an order number and have already emailed you with no reply!
10 December 2022
Unprompted review
Reply from Joymitty
Dear,
Sorry we couldn't find your order. If you have completed the order, could you send us your order number? We will check your order status further.
Best regards,
Joymitty Service Team
My order finally arrived 2 weeks to late, but I do feel I have got what i paid for now.
I ordered 3 shirts from these people 10 days ago. They took payment immediately up and until today I have had no email confirmation of my order status. Reading these reviews I think I have been conned. I have written 2 emails to their customer service without response. TODAY SATURDAY 7TH JANUARY MY ORDER ARRIVED OUT OF THE BLUE. THE THREE SHIRTS ORDERED FIT WELL AND IN MY OPINION ARE QUALITY FOR THE PRICED I PAID. I JUST WISH THEY ARRIVED AS EXPECTED BUT HEY JO NEXT YEAR I NOW HAVE THREE SHIRTS TO WEAR AT CHRISTMAS. JOYMITTY IT IS A SHAME BECAUSE I STILL FEEL RELUCTANT RECOMMENDING YOUR SERVICE.
16 December 2022
Unprompted review
Reply from Joymitty
Dear Paul Eldridge ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Our Customer Service Team has contacted you via email to resolve this issue. Please keep an eye on your email pauleldridge@hotmail.co.uk.
Best regards,
Joymitty Service Team
After reading the reviews I’ll stay…
After reading the reviews I’ll stay away. SHEIN. Can’t go wrong.
15 December 2022
Unprompted review
Reply from Joymitty
Dear Cristina Mullen,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
If I could leave no stars
If I could leave no stars, I would have done. Do not use this company! It all looks great and the items look amazing but so far it’s taken 2 months for some Xmas jumpers to even get posted and they are still being processed! I have emailed quite a few times so far and have not had an answer from any of them. This company seems to be a scam website now. Contacted my bank and they say I will get reimbursed the £77 I have paid out.
15 December 2022
Unprompted review
Reply from Joymitty
Dear Ian Watts,
We have noticed that our customer service has sent emails to your email ianwatts709@hotmail.co.uk about the delivery status of your order several times,
but have not received your reply. We would appreciate it if you could check your emails, maybe you blocked them, maybe they went into spam.
Best regards,
Joymitty Service Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
THEY ARE A SCAM!
I order two tops from them costing £56.09 over a month ago.
I have had no confirmation of the order,
No communication from them yet they have taken my money.
I can’t get hold of them.
I shall make sure that everyone knows that this is a scam and reviews who claims they have received good is fake
19/12/22 update
I have now sent an email as requested by them and have still not had a response.
It seem like Joymitty churn out automated response to everyone and they have no intentions of looking into anything
9 November 2022
Unprompted review
Reply from Joymitty
Dear Grace Wright ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Sorry we couldn't find your order. Could you send us your order number to the email to service@joymitty.com with the title " Trustpilot review+ your order number "? Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
Avoid at all costs, don't waste your money
Received my order no thanks to Jommity's efforts, nothing was as advertised, absolute disgrace. I am not throwing good money after bad by returning the items. The telephone number given to me in their email "Telephone number: 13802433968 (PS: This number has no answer function!)" - I think that says it all. Avoid this company at all costs. I wish to god I'd read the reviews before ordering!
7 December 2022
Unprompted review
Reply from Joymitty
Dear Julia Homans ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
I ordered 2 shirts for Xmas partylies 3…
I ordered 2 shirts for Xmas partylies 3 weeks ago. And payed for them. I have not recieved either the shirts or a update from the company. Very poor communication.
6 December 2022
Unprompted review
Reply from Joymitty
Dear Vincent Carrick,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Our Customer Service Team has contacted you via email to inform you about the status of your order. Please keep an eye on your mail.
Best regards,
Joymitty Service Team
I have received one item out of my…
I have received one item out of my order, waiting for the other they say ive cancelled but still taken money for 2 still waiting for refund
5 December 2022
Unprompted review
Reply from Joymitty
Dear donna suddards,
We have refunded your 2nd item. Please check it later. If you have not received it yet, you could contact our customer service via email service@joymitty.com to get more refund details.
Best regards,
Joymitty Service Team
DO NOT BUY FROM THIS FIRM JOYMITTY SENT…
DO NOT BUY FROM THIS FIRM JOYMITTY SENT PARCEL BACK OVER £90 AND NEVER RECIEVED PAYMENT 6 MONTHS LATER
9 June 2022
Unprompted review
Reply from Joymitty
Dear Mathew ,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Tea
Product arrived quickly and is as…
Product arrived quickly and is as described on the website. I found customer service very proactive in ensuring that I was happy with the product.
21 November 2022
Unprompted review
Reply from Joymitty
Dear Aberdeen customer,
Thank you for choosing Joymitty !
Your positive feedback allows us to know that our efforts are appreciated. Look forward to your next purchase on Joymitty ~
If you have any questions, please feel free to contact us again by email: service@joymitty.com . We will surely help you anytime. Have a nice day!
Best regards,
Joymitty Service Team
Smart sparkly top perfect for Christmas.
Bought a beautiful top from Joymitty arrived on time and was perfect. Was so worried after reading the bad reviews that the top would be rubbish but it wasn’t it was beautiful. Thank you JoyMitty
18 November 2022
Unprompted review
Reply from Joymitty
Dear GILLIAN ,
Thank you for choosing Joymitty. We are delighted to hear our service and products have met your expectations. Enjoy shopping with Joymitty next time~
Best regards,
Joymitty Service Team
Wouldn't give even one star!
Wouldn't give even one star!. Bought over 100 pounds worth if clothes. All were poorly made copies that were of inferior quality. Tried to get refund and they stopped communicating with me. Do Not Purchase from them. The reviews on their websites are from original garments sold elsewhere!!!
23 November 2022
Unprompted review
Reply from Joymitty
Dear Gill Bates,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
Our Customer Service Team has contacted you via email to resolve this issue. Please keep an eye on your mail.
Best regards,
Joymitty Team
Never buy from this seller.
Returned 4 dresses as the dresses were way too big. The size description was inaccurate on the website. I ordered S size. The dresses on the website were supposed to be mid-calf but it was right down to my ankles and they were too loose all over. I returned them in August as agreed by seller for a refund. According to tracking the parcel is still in custom in China! Looks like I will not get my refund at all. Email to seller received no response.Never buy from this company! Beware!
15 July 2022
Unprompted review
Reply from Joymitty
Dear Kim Seow,
Sorry for all the problems you encountered. Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems. So your satisfaction is the most important thing to us.
We will try to find your order number to contact you. Or please send the email to service@joymitty.com with the title " Trustpilot review+ your order number ". Our Customer Service Team will deal with it promptly and find the best solution for you.
Thanks for your support and kind understanding!
Best regards,
Joymitty Service Team
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