Joybos 

I will change my review when the answer me and take care of the issue. I purchased the self wringing mop and extra heads. The heads are for a totally different mop. All 6 heads. Only the one that came with the mop fits. I will report to my cc company but I’ll give it a day for a response

Update they are sending me the correct mops to go with the heads sent. Thanks

Joybos solved my problem quickly. Great customer service. Couldn't ask for more

I am impressed with the prompt Customer Service during my recent purchase with Joybos.

This is a very cheap product. You definitely get what you pay for. Super flimsy…wheels are horrible. Not at all impressed with the product.

Customer services clear communication.

Never bought from them, but despite unsubscribing, you will get sent emails, again and again.

We all love this spin drop mop. The spin mechanism is genius; it actually gets the mop head almost completely dry, which means my floors dry in minutes instead of hours and don't get streaky. The microfiber mop head is super absorbent and traps dust and pet hair. Cleaning my entire house has become a faster, more efficient, and genuinely more effective task.

I ordered twice from this company. The second time accidentally. The first time they just cancelled my order, and the second time, they just didn’t ship my item. I received no communication and had to ask for refund as my order was going nowhere. Very disappointing. Would not recommend them to anyone.

I purchased the Foldable Storage Shelving Units Metal from Joybos.

The advertised delivery time was 2-5 days for Australia. In the end, it took almost 10 weeks for the item to be delivered from China.

When the item finally arrived, it was badly dented and damaged from transit (which hasn’t surprised me given the state of the packaging on arrival - it was visibly damaged and torn). They need to reconsider their delivery partner. Every shelf is dented and bent. The locking bar at the back of the shelves is bent. The plastic end caps have been broken and pushed into the frame. All up, it’s in pretty bad shape.

No doubt a contributor to the amount of damage sustained, the quality of the unit is awful. I’ve purchased some crap from the internet in my time but this would have to be the lowest quality item ever. The metal is so thin it warps and bends with a touch. The whole unit is wobbly and unstable as it flexes.

So all up, a terrible experience purchasing a truly terrible item. The only redeeming feature (and why I gave 2 stars, not one) is they provided a $20 refund to make up for the delayed delivery.

Helpful customer service when I contacted them about the broken lid. Haven’t received it yet but hoping soon.

I received the item in a completely different colour and didn’t get my free gift as they advertised. Instead I was charged! tried to contact company thru chat and email and phone all unable to get thru - tried to send pics as requested chat does not work - now if I return it I have to repack again it was a heavy item still no response. Bad customer service.

The Product I received is no where near the quality of material depicted in the picture on their website. Much Cheaper, thinner material, fit together well. Just not what was represented. No bother sending back, as order was shipped 6-12 and arrived 7-16. Yes that is over a month. I was told please be patient, if you are not the one waiting after paying for it.
I wish I could leave pictures showing the quality difference.

So going back and forth with Joybos, their biggest concern is me removing this review. Got an offer of $8 and now $12. No mention of the fraud shipping a different product than showing on web site. They don't even care. Read their emails..

Dear Kurt,

Thanks for your message.

We noticed that you left a review about our item on Trustpilot. We are sorry to hear that you are not satisfied with your purchase. We understand your frustration, and we apologize for the inconvenience and disappointment this has caused. We would like to address this issue promptly and offer a solution that is satisfactory to you.

After discussing with our manager, if you would like to keep the item received, we are happy to refund $8 to your account as compensation. Would you like to accept and delete your review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

Please let us know if we can be of further assistance.

Dear Kurt,

Thank you for your message.

We sincerely apologize for the frustration and disappointment you have experienced with the order. We understand that the quality of the product you received did not meet your expectations, and we are committed to helping you resolve the issue.

We would like to explain to you first. The product pictures on our website are based on professional photography and are intended to clearly show functional details. But visual differences may occur due to the shooting environment, light angle, or screen display effects. Actually, the product you received is the correct upgrade model. After discussing with our manager again, if you would like to keep the item received, we are happy to refund $12 as compensation. Would you like to accept? If you agree, can you please help delete the review on Trustpilot? Please reply to us and let us know your idea. Thanks for your patience and understanding.

I was very pleased with my Stackable Clothes Storage Basket. Once assembled, it looked great and afforded plenty of storage. I’ve also just ordered another 2 layers.

I was also impressed with the customer service and assistance I received from the team.

My experience with JoyBos has been absolutely dreadful. I ordered the Joybos® 6 Tier Upgrade Large Metal Kitchen Pantry Storage Cabinet F118, and upon opening the package, I discovered rat droppings all over the contents. Not only did I have the difficult task of carrying this heavy package multiple times to dispose of it, but it also caused significant issues with my building management. As a result of the contamination, my building authorities had to discard the entire package.

Furthermore, JoyBos’s responses to my concerns have been completely unrelated to the severity of the issue. Due to the seriousness of this matter, I will be escalating it to health authorities and the relevant fraud departments.

This has been a highly disappointing and unacceptable experience.

JOYBOS’ Trash Can with Lid Automatic Garbage Can, 3.8 Gallon has been a game changer for our family. When our trashcan lid broke at the hinges, we were eager to contact their Customer Service to get it replaced. JOYBOS sent out a replacement lid and we couldn’t be happier to use our Automatic Trashcan again. Thank you JOYBOS!

Bad, bad company. No way to contact them. Their phone number rings 4 times and drops. Poor customer service. If ypu email them, you might be lucky if someone gets back to you. Ot took me a while to finally get an address to return an item. The address was in China and the post office was charging me $81.70 dollars to send back to the package. Really? Crazy.

Seems like an elaborate scam. Ordered almost two months ago, tracking number and order follow-up are now empty (used to have information). Don't buy from them.

Their response to my concerns were promptly addressed and my items were received, thanks.

Would warn customers not to buy this product.
You are charged in American Dollars, shipped through the U S A and charged duty and tariffs to get into Canada.
The product is absolute garbage.
Took over a month to arrive.

Bought wardrobe storage items I couldn’t find in Australia- delivery was not quick but the items were ok and suited my needs