Journeybeyond Reviews 

Booked 2 platinum cabins as part of a group and as part of a larger tour that included stage show, opera house, harbour river cruise. Expensive but wanted to do it for my parents who are elderly and have disabled mobility issues. The online process and constant emails with the itinerary that they sent to me on multiple occasions was very hard to navigate and follow. We successfully booked the disabled / accessible tour of the Opera House as part of the tour. This was all booked in September 2023, plenty of time to prepare.

The most terrible thing happened 3 days before we were due to leave, Journey Beyond phoned to say they had overbooked the Platinum Cabins and that they were going to move me to Gold Class, i rejected as I needed to be close to my parents to look after them, but they would not accept, so I had to take the gold cabin and be separated from my parents on the group booking. Next day they ring me again and now say both I and my parents are all being moved out of platinum to gold class cabins. How this is possible with my parents who cannot climb into a bunk, they have mobility issues and have disabled access parking permits etc. It's a breach of contract and a breach of human dignity

Please be careful of Journey Beyond, you will not be able to consistently speak to the same person looking after your booking, it's like ringing a telco company.

Please be very weary of booking, you will be treated as a commodity, no human or respectful touches to be found here. Zero for customer service and respect.

Took the Indian Pacific from Perth to Adelaide and was hugely disappointed. They fraudulently advertise this leg as 3 days whereas it is actually less than 48 hours.The en route excursions were a joke: we stopped at Kalgoorlie at midnight to see the huge mine but it was pitch black so we saw a black hole from the viewing area. Our coach driver was most excited about showing us where the 'brothel' used to be. Our sunrise trip (which I was really looking forward to) was cancelled 'due to flooding in the east' which was a highly unlikely excuse and other passengers confirmed that excursions have frequently been dropped on previous trips. The train itself is rather tired and our 'room' was much less glorious than the literature promised. Despite clearly stating that smart shirts and long trousers were required for men when taking dinner we saw many wearing shorts and T shirts, diminishing the ambience considerably.
The train is hugely expensive and I am sad to say it is not a great experience or good value for money.

Indian Pacific Sydney to Perth.Very disappointed. Travelled from England and this was to be the highlight of our 3 week trip. The Indian Pacific didn’t leave from Sydney Central because of technical difficulties so we were taken by commuter train from Sydney to Lithgow. After waiting at Lithgow station in the cold for approx an hour and a half, we eventually boarded the Indian Pacific, thereby missing out on 4 hours train experience. The Broken Hill off train excursion was cancelled (we were compensated for this) and the Rawlinna meal under the stars the following day, was rushed. The train decor needed attention (a bit shabby in places) and our bathroom didn’t look clean. The tannoy system in our cabin didn’t work for the first 2 days and the food was average to good but certainly not brilliant. For the amount of money paid, I would have expected better. On the positive side, the trip was a wonderful experience seeing the outback in all its beauty and something I will never forget.

The Ghan Train trip was the best , thanks to all the great Team , Coach Drivers ( Hank and Graham ) and the Cabin Stewards and the Chef. What a great way to See The Outback and Feel immersed in it. Thank ALL. From The Mayhews.

They advertise a 5 star journey, but unfortunately it’s more like about 2 star. The quality of the train, food, service and shore excursions do not meet the $900 per person per day. There are better ways to see our beautiful outback. I was happy to pay, this over the top fee, if I received the 5 star experience.