Josef Seibel Reviews 

101
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the products, often highlighting their comfort, stylish designs, and durability over time. Many consumers also appreciate the efficient and fast delivery service, making the overall purchasing experience smooth and satisfactory. However, some people were dissatisfied with product durability, specifically mentioning soles splitting or disintegrating after a short period of wear. Other issues included insoles detaching or shoes not being suitable for colder weather conditions. Additionally, a few customers reported negative experiences with customer service, describing it as unhelpful, and some encountered problems with delivery failures or incorrect order handling.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing disappointment over durability... See more

Quality

Customers consistently note positive experiences with quality, praising the high quality, styles, and comfort... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the prompt and fast delivery of their... See more

Order

Consumers find order experiences to be ambiguous, with some praising the simple ordering process and speedy... See more

Customer service

People report ambiguous experiences with customer service, with some finding it to be a nice company to deal... See more

Reviews shaping this summary

Rated 3 out of 5 stars

After having a pair for at least 5 years and finding them very comfortable, with no problems I bought a new pair. Firstly on getting them home they smelt fishy, what glue is used? Secondly the shoe... See more

Company replied

Rated 3 out of 5 stars

I loved the comfort and look of my Seibel shoes but am very disappointed that this is the second pair of them that have developed a split right through the sole to the inner lining across the ball of... See more

Rated 3 out of 5 stars

Bought Ana51 tan boots. Looked good and felt quite comfortable. However the boot is quite high as is an ankle boot so cut my ankle. After a week or two I got pain on walking underneath toes. It may ha... See more

Rated 5 out of 5 stars

Having bought Josef Seibel shoes for many years from local shops, I was a bit dubious about buying online. I need not have worried - a good range of styles and colours and my chosen shoes were a perf... See more

Company replied


Company details

  1. Shoe Store
  2. Boot Store
  3. Shoe Factory

Written by the company

Josef Seibel has been manufacturing high quality men’s and ladies footwear since 1886. Josef Seibel prides itself with technical know-how to focus on the essence of a shoe, its comfort, whilst retaining an optimistic outlook to the future, embracing change and finding new ways to help protect the planet in the process. JS shoes are for those who like to make their own way in the world. For people who set out to experience new adventures and discover new worlds.


Contact info

3.6

Average

TrustScore 3.5 out of 5

101 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.6

All reviews

(101)

52 reviews in the last 12 months

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Rated 1 out of 5 stars

Made for alien feet

I ordered my usual size and when the shoes arrived they didn’t fit. I could see stitching coming apart on the instep which I assume would grown into a hole if the shoes were worn. These shoes seem like they are counterfeit but I purchased them directly from the Josef Seibel website using an account I’ve had for years. I returned the shoes and will move to another shoe brand in the foreseeable future, by the looks of it this company has started using a low quality manufacturer in order to increase profit. Judging by the reviews it has backfired spectacularly.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Dog poo sandwich without the bread.

Really bad quality shoes made in China. And you must pay for the return yourself. What a joke. I have learnt to tell the difference between genuine and fake trainers by the quality and these shoes were so obviously low quality when I got to look at them up close. Sort it out Josef, the people you have making your shoes have done you up like a kipper mate.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible. Bought boots for my daughter for Christmas. Not even a month old and one zip is broken and the inner sole is worn through on the other. Such ashame as used to be excellent quality. Must have outsourced to cheap company. Just awful! Avoid!

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Very poor quality, avoid!

Bought a pair of Westland boots last winter, which were so comfortable for the couple of months I wore them. When I got them out again this winter, the uppers are detaching from the soles and the water poured in. As others have said, Josef Seibel referred me to the retailer John Lewis who wouldn’t do anything. I liked the boots so much last winter that I bought a pair of JS leather trainers and the soles wore out within a few weeks. I’ve never known other footwear wear out like this. Shocking quality for the price.

15 December 2024
Unprompted review
Rated 1 out of 5 stars

Not waterproof

Well, what a disappointment. Bought supposedly waterproof shoes. They are lovely but within a month are no longer waterproof.
The company will refund on return but if I want another pair I have to order. They won't send a replacement.
This is such a shame as they are comfortable but not fit for purpose.
The first response was I could spray them! They are meant to be waterproof!! Also specifically says don't spray them.
Avoid this company.

9 November 2024
Unprompted review
Rated 1 out of 5 stars

Never again Joseph Seibel

It's the worst shoe so far. I will never buy them again.
Bought two pairs two months apart. The first pair beautiful, lightweight, comfortable leather shoes. That's why I bought another pair. On both pairs soles broke after four months of light wear. Horror! Expensive horror!
Their answer is that sellers are held accountable for omissions. Well, who made a bad product! Quality and tradition....
I wish I had read the reviews before buying....
Never again Joseph Seibel!

24 May 2024
Unprompted review
Rated 3 out of 5 stars

My wife has worn Josef Seibel shoes for…

My wife has worn Josef Seibel shoes for years. Having just ordered a new pair similar to what she has when they arrived the design had changed and although they were the right size apparently they were vittually impossible to put on as the heel area was too tight . They were returned and a refund was issued withiut any problems.

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Dreadful quality

Dreadful quality. The soles disintegrate after three months of light use. The laces disintegrate quicker. This has happened to me with three pairs in 9 months. Thankfully, I kept the receipt (so Charles Clinkard, the shop I bought the original pair from, replaced them twice). Still not even close to being worth the money. Do not buy!

31 August 2024
Unprompted review
Rated 5 out of 5 stars

I have bought the Josef Seibel Max mule…

I have bought the Josef Seibel Max mule slip on slippers for many many years. The first pair is still in use near the back door for popping on to do a bin run etc.. I have a pair at work to slip on if I was to be in work boots and need to go in office!
They are more than an in door only slipper, great foot wear.

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Hard soles

Had high hopes for these shoes but ended up very disappointed. Soles seem very hard, some sort of rubber or plastic type material I would suspect, so soles have no 'give' and are uncomfortable when walking. Lesson - always check reviews before buying.

1 May 2024
Unprompted review
Rated 2 out of 5 stars

The Glider 01 product is not waterproof

I e-mailed the company prior to buying the Westland Glider 01 to ask if it will be waterproof if I walk into water their response: "the Glider 01 product is 100% waterproof ". I bought it and walked ankle height into water only to find that it is not waterproof and the shoes started getting wet after 5 seconds in the water. I am deeply disappointed that they would just blatantly lie. On top of that the calves are a really tight fit. I'm afraid I have no use for them and it was a complete waste of money.

21 February 2024
Unprompted review
Rated 2 out of 5 stars

Fast fashion

I bought the Lenny 51 shoes. Within around 2 weeks the laces were fraying, and almost 3 months in, the soles are splitting. Awful quality. Fast fashion, and bad for the environment. I used to highly regard this brand, but my last 2 purchases have had issues with the quality.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Superb shoes. Comfortable, durable & stylish

Fantastic shoes. I dress smartly for work (suit, blazer etc) but I also have a decent walk to & from my local railway station. It’s difficult to find comfortable, durable shoes that also look smart and fashionable for the office.
Josef Seibel cross that line perfectly, beautifully made shoes at a fair price.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

This is an old establish quality company

This is an old establish company which I first came across some years ago . My wife has two pairs of their Selena 59 Autumn/Winter boots the first pair are some 3/4 years old and apart from heeling and cleaning have performed as expected from a quality product and have stood up well to some rough walking
The second pair she is wearing this winter as a smart fashionable town shoe for this wet seasons weather a roll they are amply suited for.
I recently purchased a pair of there Jasper 50 Chelsea boots in grey suede, I expected them to be a problem in the current wet spell , but no, I have worn them most days and other than wiping the rain from them and a suede brush clean they look pretty good, and they are so comfortable

17 September 2023
Unprompted review
Rated 1 out of 5 stars

Quality issue with Josef Seibel men’s shoes

Quality (soles particularly) of Josef Seibel shoes has deteriorated big time. Bought 2 pairs of Alastair 01 men’s shoes. Soles on both pairs split on middle after very little wear. One pair was replaced but I am still left with a pair that are unusable. Personal opinion is that the quality of rubber ( I assume that is what it is) being used is on the lower end of the scale.
I noticed a comment on Trust Pilot about the company not publishing negative reviews - have had the same experience. Posted a 1 star review on the above shoes and as yet it has not appeared on JS site as far as I can see. Have also noted that there are no reviews of any men’s shoes on the JS by post site - wonder why?
Shoes were very comfortable but buying them has proved to be an expensive mistake.
I did have quite a bit of contact (E Mail and phone) with the company over the last few months and Customer Service staff were professional in dealing with my issue.
Have purchased various Josef Seibel shoes for years but unfortunately I am now an ex customer.

1 August 2023
Unprompted review
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