Joone Paris DACH Reviews 134

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Diaper Service
  2. Baby Store

Written by the company

JOONE begeistert seit 2017 kleine Franzosen und ihre Eltern mit Premium Bio-Pflegeprodukten für die gesamte Familie. Gegründet aus der Überzeugung heraus den Status Quo der opaken Hygieneindustrie zu überwinden und maximale Transparenz zu bieten. So ist JOONE die erste Windelmarke, die ihre toxikologischen Analysen regelmäßig nicht nur offenlegt, sondern auch erklärt. Von den Rohstoffen, den Produktionsstätten, bis zu jedem Detail das die Windeln so gut macht, wird alles geteilt und kommuniziert. Ab Juni 2021 gibt es die rundum sorglos Pflege auch in Deutschland.


Contact info

3.7

Average

TrustScore 3.5 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products

Excellent products, which were delivered on time.

The diapers, pads and wipes are the best I have yet encountered for my daughter.
Pampers, Rascals, Hips etc all can't compare to Joone.

Joone products are especially well made, produced in france and sustainable while beeing the best diapers available.

25 January 2026
Unprompted review
Joone Paris DACH logo

Reply from Joone Paris DACH

Bonjour,

Un très grand merci pour votre retour, cela nous fait chaud au cœur ! ❤️

Rated 5 out of 5 stars

Joone is best!!!

Joone is best!!!
The Communication with the Customer-Service via email worked perfectly so far.
The diapers? High quality!!!
Highly recommended
❤️❤️❤️

27 May 2024
Rated 1 out of 5 stars

no answers from customer service UK

Too bad there is no 0 star availability.
It could even be the best product on the market, but unless there is a good customer experience, the value drops drastically.
I have ordered one of their products reading that the delivery would be within 3 working day. Now, I understand that there might be delays, but all I am asking is to let me know, or better, at least answer my messages.
I sent 4 offline requests on their messaging service through their website, 2 requests during the time when the website announces there should be online operators, and 2 email, asking to know where my order is.
But no contact whatsoever. At this point I don’t even want the product anymore, because as I said, even if it’s the best product in the world, for me just lost all its prestige and thanks to an unmanaged website just became worthless.
Thank you Joone.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Doesn't keep pee in

Put the first diaper on and within 15 minutes my son peed and the pee ran right out of the diaper. There was a small puddle of pee right next to him. Like. How?

26 August 2022
Show reviews in all languages. (134 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look