Oh my goodness. So wished I read the reviews on Trust pilot before I purchased a tiara for my granddaughter who is bridesmaid in 4 weeks time. Tiara arrived broken in the front. Pictures sent so v... See more
Company replied
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Review summary
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The earrings, when I finally received a replacement for original faulty pair, were lovely. The FIRST pair was a gift, and clip on. The clips were both very loose, and the earrings woudn't stay in pla... See more
Company replied
I ordered 3 necklaces. They came fairly quickly. Unfortunately one of them snapped after wearing it once. I sent it back and received a replacement within a week. Hopefully this one will be okay. Yo... See more
Company replied
This has now been resolved. I recommend dm’ing the team directly on instagram as I got quicker response and was sorted swiftly.
Company details
Information provided by various external sources
Find a great collection of womens designer jewellery at Jon Richard. We offer a wide range of womens designer accessories online
Contact info
Tilson Road, M23 9GF, Wythenshawe, United Kingdom
- jonrichard.com
3.1
Average
106 reviews
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect item received at first
I recently purchased a bracelet for my mum from Jon Richard and when it arrived, it was not the bracelet I had chosen. I contacted customer service who allowed me to return the item and receive a refund. It turns out it was a mistake on their website and they no longer had the item in stock. One of their team contacted the buyer for me and sourced the bracelet which they then sent to me with their compliments - requiring no payment.
Their service was phenomenal and I will absolutely buy from them again. Thank you so much!
18 June 2021
Unprompted review
Returned, and NO refund
I’ve returned my item. It’s been way over two weeks, stilll not received my refund.
They don’t have a customer call service. They don’t respond to my emails.
5 May 2021
Unprompted review
Lovely jewellery and perfect customer…
Lovely jewellery and perfect customer service!
I received my item which had an error on the engraving, I contacted the company via email late at night and had a reply back first thing the next morning. A new item was sent to me at no cost, 1st class that day. It meant the item arrived in time for the birthday it had been ordered for and removed all stress from the situation.
Highly recommend!
29 March 2021
Unprompted review
Beautiful jewellery, perfectly priced & great service!
I have several pieces of jewellery from Jon Richard. They have such a lovely selection and everything is perfect for gifts for family and friends and at totally affordable prices. Yesterday afternoon I ordered some earrings, a necklace and bracelet for presents and they arrived this morning. That's what I call excellent service!
18 March 2021
Unprompted review
Lightning fast delivery!
Love Jon Richard items and have bought them from other stores for years. Noticed products on own website for a great price and free delivery if over a certain amount, so decided to give it a go. Glad I did, saved a fortune and delivery was lightning fast! Items are beautiful as usual.
24 September 2020
Unprompted review
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