Jones Robinson Reviews 

666
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 331 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing helpful advice, guiding them expertly, and keeping them exceptionally well-informed throughout the entire property buying journey. Consumers note that the communication across the entire team is consistently prompt and reliable, ensuring all customer queries are handled very quickly and efficiently. However, some people mentioned experiencing minor communication errors or specific issues during the property transaction process. Reviewers occasionally noted frustrations regarding unannounced visits or minor early-stage hiccups, though the responsive team generally worked hard to resolve these unexpected matters.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and exceptionally professional throughout the buying and... See more

Service

Customers consistently note positive experiences with service, describing the overall process as smooth,... See more

Customer service

People report positive experiences with customer service, highlighting professional and friendly teams that... See more

Response time

Users describe positive interactions with response time, highlighting consistently fast and effective... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, well-supported process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service, highly recommend Jones Robinson. From the time we arranged a viewing for one of their properties to an offer being accepted, we were kept informed every stage. Seb arranged the fir... See more

Company replied

Rated 5 out of 5 stars

Jones Robinson were from start to finish professional, very helpful and gave good advice. They stayed in regular touch throughout both my sale and purchase, always responding to my emails and phone... See more

Company replied

Rated 5 out of 5 stars

Fantastic agents to work with both selling and buying. James Oldring in particular has been absolutely brilliant in assisting with our sale and helping us find our ideal new home. Very proactive, fri... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with Jones Robinson. The team has been professional, friendly, and always ready to help whenever we have questions. The property details have been clear and... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

Estate agents and letting agents in Newbury, Lambourn, Marlborough, Devizes and Didcot. Book a free, no obligation property valuation today.


Contact info

4.9

Excellent

TrustScore 5 out of 5

666 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(666)

311 reviews in the last 12 months

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Rated 5 out of 5 stars

First time buying made simple

We’d like to shoutout Archie and Seb for helping us buy our first home. We’d like to apologise about the delay in doing this review, it’s busy being homeowners ! We can’t believe we moved in over 2 months ago, the team at church Robinson made our buying process so easy and stress free. From my first conversation with Archie on the phone who explained the processes and booked in our viewing to Seb who showed us round the house. They both made us feel very comfortable and got the buying processing of to a flying start. Couldn’t recommend Church Robinson more - big thank you! Jasmin & Patrick

20 February 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Jas! We really appreciate it!

Rated 5 out of 5 stars

Jude came to do a property visit

Jude came to do a property visit, she was quick, efficient and friendly, and also let me know beforehand when she was arriving so I could work the visit around my dog.

21 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Jude will really appreciate your feedback!

Rated 5 out of 5 stars

I am currently buying a house via Jones…

I am currently buying a house via Jones Robinson in Pewsey and I have been treated with real professionalism and friendliness. They respond very quickly and effectively. The staff I have dealt with have all been very personable especially young Connor.

22 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Connor and the team will really appreciate your feedback and are so pleased to be of service!

Rated 5 out of 5 stars

Great service. Professional and helpful.

Jude came to do a house check with us and was very friendly, professional and helpful with any questions we had. We have two pretty boisterous dogs and she handled them really well.

21 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Jen. Jude has loved being of help!

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Jones Robinson. Jude Buckley was professional, helpful and a pleasure to deal with throughout. She made the process feel straightforward and well managed.

21 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Matt - we really appreciate you taking the time to post this kind review for Jude.

Rated 5 out of 5 stars

Brilliant team, brilliant customer service!

I initially had contact with Leah who helped get the ball rolling with regard to setting up a viewing and co-ordinating things with the lettings team. Leah made sure the lettings team had all the details they needed about me before passing me to them which made the process going forward much smoother.

Clare and Lucy in lettings kept me fully updated from the moment I submitted my tenancy application. Any questions from either myself or generated by the referencing system were dealt with in a timely manner. This meant the whole process from submitting the tenancy application through referencing checks to issue of the tenancy agreement and keys was very efficient.

Toyah was also instrumental in liaising with the landlord as the property was initially up for sale before becoming a rental option.

Jones Robinson clearly have a team who care and work hard to meet their customers expectations.

21 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Colin- we really appreciate you taking the time to post this kind review for Leah, Clare, Lucy and Toyah.

Rated 5 out of 5 stars

Excellent

Excellent

Good job..✨

21 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Great experience

Great experience communicating with Kerry Butler for renting a property. Very helpful and fast replies!

18 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this review, Dimitrios! We really appreciate it!

Rated 5 out of 5 stars

Helpful and patient

Helpful and patient. I had a difficult sale with several problems but they were calm and pro throughout.

20 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much Brad, we were so pleased to be of assistance!

Rated 5 out of 5 stars

From the start of the procedure of…

From the start of the procedure of selling the property to the end I was informed at every stage what was happening. Took the stress out of the procedure

20 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

5 star service from a great team

I have dealt with many Estate Agents over the years, but Andrew and his team are the best and most professional team I have encountered.
I was helping my son purchase his 1st property. Andrew was excellent with his communication and very helpful with chasing solicitors, vendors etc.
Certainly recommended.

17 April 2026
Unprompted review
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Reply from Jones Robinson

That's so great to hear - Andrew will really appreciate your feedback and was so pleased to be of service!

Rated 5 out of 5 stars

Excellent, Knowledgable and Respectful

Excellent, knowledgeable, and respectful staff that made moving our entire world just so much easier. I would recommend them to anyone.

11 March 2026
Unprompted review
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Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

Rated 5 out of 5 stars

Always cheerful and happy to help

Always cheerful and happy to help. Provide good advice and support. Sound knowledge of the housing market.

20 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Tim! We really appreciate you posting this review.

Rated 5 out of 5 stars

Delighted and very grateful to Paula…

Delighted and very grateful to Paula Rudge for her very professional, kind and efficient guidance and help during the progression of our house sale in Newbury. Paula has always stayed in regular contact and followed up all queries and kept me well informed, as well as offering intelligent and professional guidance when I've been anxious about the sale. Paula fully understands that it is a disempowering process and takes time to reassure in a sensible, kind and professional manner.

20 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you for posting this kind review, Jessica! Paula will love reading these kind comments and has loved being of help.

Rated 5 out of 5 stars

Jude Buckley visited our property…

Jude Buckley visited our property recently on behalf of our landlord. We liked her courteous, calm and accommodating manner and feel that we can always talk to her about any questions we may have. Thank you very much!

16 April 2026
Unprompted review
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Reply from Jones Robinson

Thank you, Thomas. Jude has loved being of help!

Rated 5 out of 5 stars

Through my experience with Jones…

Through my experience with Jones Robinson, I found all staff to be very professional keeping me up to date with particulars of sale. I would especially like to thank Andrew for his support and guidance during this time. I would definitely recommend them if buying or selling your property.

20 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you, Amanda. - we really appreciate you taking the time to post this kind review for Andrew and the team!

Rated 5 out of 5 stars

Would highly recommend…

Would highly recommend Andrew as he was very communicative, helpful and went above and beyond.

17 April 2026
Unprompted review
Jones Robinson logo

Reply from Jones Robinson

Thank you so much for this fabulous review, we really appreciate your feedback!

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