We ordered winter boots, insulated boots, and sneakers for our child, and we are very happy with everything. Great quality and a smooth shopping experience. Highly recommended!
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See what reviewers are saying
It,s a nice place for shopping specially for babies and children. There are a lot of options to choose. Sometimes great discounts also available. Delivery came fast and reliable. Nice packaging. Great... See more
Company replied
Total waste of time and money, missing parts that they say they deliver, but actually dont, messages go un answered, 3year reklamation time is a flat out lie, i bought a bike cart that had a part miss... See more
Company replied
Ordered items arrived well-packaged, and within specified delivery period (every item in good condition). Placing the order was easy enough, good follow through comms, and provides order tracking. Tha... See more
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Company details
Written by the company
Ei ole mikään ihme, että Jollyroom on Pohjoismaiden suurin lastentarvikeliike! Meillä on kaikkea mahdollista kaikenkokoisille lapsille, vastasyntyneestä aina 12 ikävuoteen saakka, sekä lisäksi paljon tarvikkeita vanhemmille. Valikoimamme täydentyy uusilla tuotteilla päivittäin. Tavoitteenamme on tarjota asiakkaillemme parasta mahdollista palvelua. Toimitusaikamme Suomeen on 4–8 arkipäivää ja tarjoamme ilmaisen toimituksen yli 100 euron tilauksiin, hintatakuun koko valikoimastamme sekä 365 päivän avoimen kaupan.
Pohjoismaiden suurin valikoima lapsiperheille!
Written by the company
Contact info
Sörredsvägen 111, 41729, Göteborg, Sweden
- 09 42 41 55 55
- Asiakaspalvelu@jollyroom.fi
- jollyroom.fi
3.9
Great
8K reviews
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Reply from Jollyroom.fi
Hi Ifrah,
Thank you for your kind feedback! 🌞
We´re happy to hear that you were satisfied with the quality of our products and glad to hear that you were happy with our prices aswell 🥰
Wish you a lovely summer! 🌺🌻
Best regards,
Team Jollyroom
I paid for faster delivery and didn't…
I paid for faster delivery and didn't recive my shipment any earlier .
They refunded my delivery fee .
18 July 2023
Reply from Jollyroom.fi
Hi Aniko,
Thank you for your review! 🌷
We're sorry to hear that your delivery did not arrive within 4 weekdays 🚚🌷
We have just contact you via email about your order, please check you mailbox for this 🤗💌
We hope your delivery will arrive as soon as possible and that you enjoy the product 📦✨
Have a great rest of the summer 🌞🍓
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi,
Thank you for your nice feedback. 😊
Great to hear you liked to shopping experience and are happy with the product too. 🌸
We wish you a great summer from Team Jollyroom 🍓
Extremely Poor Customer Service…
Extremely Poor Customer Service Experience - Urgent Complaint
I am writing to express my utmost dissatisfaction with the service I have received from your company. I am extremely disappointed and frustrated with the level of customer care and delivery experience I have encountered.
Firstly, your customer service has been abysmal. It has been incredibly difficult to get in touch with a representative, and when I finally managed to do so, the assistance provided was unhelpful and failed to address my concerns adequately. This lack of attention and support is completely unacceptable.
Moreover, I attempted to file a complaint through your website, only to find that it was not functioning properly. The technical issues prevented me from registering my complaint and left me feeling unheard and ignored. This is a clear indication of the poor attention to detail and disregard for customer satisfaction.
Additionally, the delivery of my order was a complete disaster. Not only was it split into four separate shipments, but each part was also sent to a different address. This careless mistake has caused significant inconvenience and frustration on my part. It is inconceivable that such a basic error could occur and reflects poorly on your company's organizational abilities.
To add insult to injury, the invoice for my purchase arrived much later than expected, further highlighting the overall lack of efficiency and reliability in your operations.
Based on this horrendous experience, I can confidently say that I will never consider doing business with your company again. I expect a prompt resolution to these issues and a sincere apology for the substandard service I have endured.
30 May 2023
Reply from Jollyroom.fi
Hi Maria,
Thank you for your feedback!
We are very sorry to hear you had a poor experience with us 😔🌼
Very sad to hear that you did not get service in adequate time and that you did not find it helpful 🌷
We will definitely take your feedback forward and we will look into what could have been done better 🌸
We have sent you an email regarding your case, please look into it 💌😊
Hope you have a good beginning of the summer 🌻🌟
With warm regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Diana,
Thank you for your nice feedback! 💌🌷
We are happy to hear that you like the quality of our products 🎈🌟
I hope they will bring you lots of joy 🤗✨
We wish you a wonderful summer! 🌞🌻
Best regards,
Team Jollyroom
I still didn't get my order(((
21 May 2023
Reply from Jollyroom.fi
Hi Elena,
Thank you for your feedback! 🧡
We can see with your information from this review that your order is on its way to you and should arrive to you very soon ⭐📦
We have sent you a bit more detailed information to your e-mail so kindly check your inbox 💌😊
We hope you´re happy with your order! 🎈
Wish you a lovely week! 🌻🌷🌼
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Naoual,
Thank you for your feedback! 🧡
We´re very happy to hear that everything has been good with your order and glad to hear that your little one has also liked it 🥰🎈
Wish you a wonderful week! 🌞
Best regards,
Team Jollyroom
Delivery address
I ordered as a gift and the delivery address was specified, and in the confirmation of my order is the gift address but in the tracking number shows that it's coming to my address not to where i specifically specify i wanted to send it which is in another city. I call 3 times to you customer service during the time when is open but was impossible to communicate with anyone. Package has not yet arrive, so i hope is a mistake in posti website and it actually gets delivered to the address i ask for.
24 April 2023
Reply from Jollyroom.fi
Hi Nathalie,
Thank you for your feedback! 🌻
We´re sorry to hear about the confusion regarding the delivery location on your order 🧡
We kindly note that it is important to fill all the personal information to the person you want to deliver the order to while you place the order 📦💌
If you have any personal settings or primary adresses on your OmaPosti app or in Posti´s database - your order will be delivered with these informations as a priority regardless the adress on your order 😊
If you have any questions, please do not hesitate to contact our customer service through the below portal and we will happily help you 💛
🌎: https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a wonderful week! 💐
Best regards,
Team Jollyroom
Competitive price, excellent service
Competitive price, professional service and quick delivery with proper packing.
19 March 2023
Reply from Jollyroom.fi
Dear Guillermo,
Thank you for your kind feedback! 💐
We´re very glad to hear that you are a happy customer of ours 🥰
Amazing that your order reached you quickly aswell and was properly packed 📦⭐
We wish you a wonderful week! 🌞
Best regards,
Team Jollyroom
Best quality thanks
17 March 2023
Reply from Jollyroom.fi
Hi Zr,
Thank you for your kind feedback! 💐
We´re glad to hear that you are happy customer of ours 😍
Wish you a wonderful week ahead! 🌻🌹
Best regards,
Team Jollyroom
Great product
Great product, great material and so comfortable for my one year baby. It helps him to walk.
5 March 2023
Reply from Jollyroom.fi
Hi Sweeta,
Thank you for your kind review 🤗🌻
We're really happy to hear that you like your product 🌸
It's great to hear that you like the material and also feel it is comfortable for your baby ✨😊
I hope your baby gets lots on joy from the walking chair 👶👏
Have a great week 🌞🌟
Kind regards,
Team Jollyroom
16 days DELIVERY!
Payed for the toy on 13 , arrived on 28!!! Her surprise was ruined!!! Yes she loved the little vanity mirror but seriously 16 days ?Absolutely ruined the surprise for my princess!
13 February 2023
Reply from Jollyroom.fi
Hi Andra,
Thank you for your feedback! 🌼🌻
We´re very sorry for the delay on your order 💕
Unfortunately the strike in Finland at Transport Workers´ Union has affected also us and caused delayes on our delivery. Posti did their best to deliver all the orders as soon as possible but unfortunately some parcels got affected and therefore had some delays 📦🚚
We hope you´re happy with your order and if you have any questions, kindly contact our customer service and we will happily help you 💌🌞
You can reach us via our portal : https://jollyroom.freshdesk.com/fi/support/tickets/new 🌏
Wish you a lovely Wednesday!
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Dipendra,
Thank you for your kind feedback! ⭐
We´re very glad to hear that you´re our satisfied customer 🥰
Wish you a lovely start for the week! 🌹
Best regards,
Team Jollyroom
Every time I need a product the price I…
Every time I need a product the price I check has gone up. I used to shop more.
31 December 2022
Reply from Jollyroom.fi
Hi,
Thank you for your feedback. 😊
We`re really sorry to hear about this.
The prices is based on the market and recommendations from our vendors. ✨
Have a great week!
Best wishes,
Team Jollyroom 🌸
Fast delivery
20 December 2022
Reply from Jollyroom.fi
Hi Anita,
Thank you for your feedback 🤗
We are glad to hear that your order was delivered fast and we hope that you are satisfied with the products 🌟
Wish you a great week 💙
Kind regards,
Team Jollyroom
Delivery is fast and everything is well…
Delivery is fast and everything is well packed. I have no complaints about delivery.
One of the parcels did not have the required number of fasteners for the shelf. There were defects in painting and fastening parts. I might have returned the goods, but on holidays I don’t want to mess with it, especially since the parcels are heavy and I don’t want to carry them back to the post office once again.
21 December 2022
Reply from Jollyroom.fi
Hi Svetlana,
Thank you for your feedback 🌟
We are happy to hear that everything went well with the delivery 📦
We apologize if parts were missing and that there were damages on the product 😔 We have sent you an email regarding this so that we can help you further 💌 Please also check your spam-folder in case our message has gone there.
Wish you a lovely day 💖
Kind regards,
Team Jollyroom
Great quality and fast delivery
24 November 2022
Reply from Jollyroom.fi
Hi Amir,
Thank you for your kind feedback! ⭐
We´re happy to hear that our delivery has reached you quickly ✨📦 We´re glad that you´ve been satisfied with the quality aswell 🥰
Wish you a lovely week ahead! 🎄❄
Best regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Paavo and thank you for your feedback 🌟
We are sorry to hear if there has been a delay on delivering your order! 😔 We process all our orders as quickly as possible but unfortunately sometimes there may be delays due to various reasons.
If you have any questions about your order, you are welcome to contact us via our customer support portal and we are happy to help you 💙
📝 https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a nice day!
Kind regards,
Team Jollyroom
Always mistakes
14 November 2022
Reply from Jollyroom.fi
Hi Christos,
Thank you for your feedback!
We are sorry to hear if there has been a mistake in your order 😔 If you have any questions or need help with your order, you are welcome to contact us via our customer support portal and we are happy to help you ✨
📝 https://jollyroom.freshdesk.com/fi/support/tickets/new
Wish you a lovely week!
Kind regards,
Team Jollyroom
Reply from Jollyroom.fi
Hi Muhammad,
Thank you for your feedback! 🌹
Unfortunate to hear that the quality didn't fulfill the expectations fully. Though we hope that the baby walker will bring joy for the user 💛✨
Have a great week! 😍🍁
Best regards,
Team Jollyroom
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