Jollyhers.com Reviews 

I bought a dress online that it seems they had actually sold out of. It's a week later and they haven't refunded me, they keep asking me to buy something else. I just want a refund: don't sell people dresses you've actually sold out of.

I just received my dress...it's beautiful and exactly like the pictures. Fit is true to the size charts.

I order dress it was beautiful and as shown on screen, arrived on time , I was please and ordered two more dresses

Do not order on Jollyhers! I just made a really bad experience with them. I ordered two dresses for my daughter and we had to return one of them. They confirmed the receipt of the package, but they refuse to refund my money. Nearly two months passed, since they received my return. Now (2 months later) they stopped answering my mail!

Order NO.18080818259661323

Anything that comes from China is a fraud!! You people are just ripping people off and you get away with it. This website should be illegal. The dresses you send is nowhere near like what you advertise! You rip people off from all over the world! Then you have the nerve to say there is nothing wrong with the dress! Or that the shipping is too expensive! What kind of scheme are you running??!!!

horrible quality of clothes order an evening dress for a formal party and when I received it I could not believe what they sent me looks like a halloween costume, pay a lot for that dress that I do not even use, and to top it all they do not want to reimburse the money and They say that I have to pay the shipping to be able to return and the taxis do not recommend buying in this site what they put in the photos is not what they really send are dresses of very poor quality and only deceive people

This website is very easy to use, and there are many good-looking dresses. It is very suitable for friends who often go to the party. I bought two pieces of clothes on this website. I am very satisfied and recommended to my mother. I hope she can have fun.

Terrible experience! Horrible service!
Never shop with them! Ever!
Still trying to get a return address for my order, still after 7 days of frustrating emails with their service desk I haven’t received it. Instead I’ve received offers to exchange, I don’t want to exchange I want a refund!

Order number 18092110041703663

2nd EDIT (8 OCT 2018)
So I have sent back the two dresses, which they have received well before the 30-day limit stated in their "Returns Policy". Also in line with their "Policy", the dresses were in their original packaging and condition that I had received them. I have not received communication about when I will be getting my money, instead I had a different person email me to offer me a $10 voucher. This business is FRAUDULENT. Well done for lying and taking advantage of the good faith of your customers.

1st EDIT IN RESPONSE TO JOLLYHERS (18 SEPT 2018)
First, one of the dresses is not beautiful for me or anyone - it is in pieces and has gaping holes in the sleeves. I sent photographs of this. It is also a medium, when I ordered small.

Second, bargaining for how much to refund me is not in your policy. I paid over $150 for these two dresses. Unless you give me an 80% refund, it is still worth me sending them back for the full refund - if indeed you do actually give me a refund.

Third, my patience is wearing thin. I have been dealing with your company for 7 days now and have only just received the return address.

I am honestly concerned that when I send these dresses back that you will make up some reason for why you cannot give me the money.

I will continue to keep this review updated as to whether or not I get my refund. If I do get my full refund, I would consider changing the star value of the review, because at least then I would be able to say that you eventually abide by your returns policy. But until then, a one-star rating it will stay.

ORIGINAL POST:
ORDER NUMBER: 18090219438465085
I know they will reply to this comment without reading it, asking for an order number, knowing that people cannot respond. It is a hollow gesture to make sure they look like they care. Notice how they don't reply to the "good" reviews.

This has to be the worst online shopping experience that I have had.

I wish I had read the reviews on here first!

They do not provide you with the return shipping address, and like many other people leaving reviews here, have had an offensive offer of a 10% discount.

I too paid for express shipping to Australia. It arrived after the processing + shipping time, and yet I am the one to have to pay for the return shipping...not that I can without an address.

Please do not buy from this company.

I ordered tow dress from this website on Aug.9,and received Sep.4th! Before I was plan bought those for my friend’s wedding on Aug.30th,they did big delay! During those period ,try to contacted with them many times by mail, can’t have any solution and already told them if delay,I will not accept it !
When I back to LA saw the package even more disappointed! When I saw the dress, I Thought it is my worst online shopping , don’t look like same from the website picture , design not fit to body , bad quality ..... i spent 80 dollars for that,it’s lucky only spent 80 not more. Then I tried called their office ,the number never working , tried sent many mails for return ,no reply until I post my complain on Facebook and Instagram ,somebody replied to me . And said for return they only refund 8% from orders ,I need to pay the delivery fee and tax plus return delivery fee. I asked them to send to me the EMS reciept , I am sure the cost no more than 20 USd! But they don’t replied to me again!I had many parcel send from China to LA ,EMS is the cheapest one ! Their website return plolicy never said only refund 8% from total order! I if I saw trustpilot earlier,I won’t buy from their website ! So now I want share my worst online shopping experience to others! If their have some government for control this company ,I will help them to show all the proof!

It is very nice and fit good 👍🏻👍🏻👍🏻😍😍 I like it so much

My daughter loved the dress I purchased her for her flower girl dress. It is for hers birthday Party next sunday.It is so nice.

I ordered a party dress on Aug 20th, and received it after two weeks. The dress is so amazing and fits so very well! I have received many compliment from my friends!

The dress is different from photos. That smells very bad. I'm very disappointed. I have 100 euro paid for nothing.

It’s not easy to return or exchange because the company at China. Don’t waste your money. I feel regret and disappointed. This is what they tell you if you asked for return and exchange.

We feel sorry for that. But we have to tell you that you need to pay for the return freight and the tax caused by the return parcel.
Our company is in China, so the period of logistics is a little long. Only when we receive the products and make sure it is intact, can we refund or exchange. Besides, this dress is not too high.
Considering the expensive freight and price, if you keep it or re-sell it to other people, or give it to other people as a gift, we would like to give 18% discount code as compensation.
You can use the big discount code to make a new order. And you can re-sell it to other people, or give it to other people as a gift

What should I do now???

I received my order from #jollyhers. It was so disappointing. I was so looking forward to get the dress. The dress is bad in workmanship. The product does not match the picture shows. I wish I can attach more photos here. Only one picture is allowed. I contacted Jollyhers notifying them of the condition of the dress and want to return it. I understood the return policy does not include shipping cost. However, when the merchandise is in lousy shape or damage, the case should be handled differently. They said the shipping was too expensive and insisted I pay for it. No words of apology.

This is my first order with them, and I am glad the dress is not expensive, slightly over a hundred. It is so sad to see how these companies conduct their business and can't see the value of the referrals or return customers.

It is better to order our merchandise from the US-based companies. I have never purchased anything from the US in such conditions.

I didn't see the option to reply to Jollyghers.
Here's the order #: 18080606175840884

This site is a badly run foreign scam. Even the "good experience" posts are obviously fake, with bad English, terrible grammar, and wording that native English speakers never use, proving that most if not all the good ratings are from people who work for the scammers. The clothes are bad quality, nothing like the pictures, and way overpriced. They will NEVER refund your money or exchange your items, even suggesting that you keep the crappy clothes and sell them elsewhere!! This has been my own experience as well as countless other posts I've read from real customers, not the obvious fake reviews with bad silly English. Research for yourself, and if it seems fake, off, or too good to be true it probably is. F you jollyhers, and yr goofy name

I paid >40 dollars for express shipping (not including the 400 i spent on the actual dresses!) and my package still has not arrived! Im not talking about processing time, it was well past processing and they actually told me it was done processing and did ship it and sent me a number to track with SF express. But that tracking number hasnt been updated since 4 days now so i have no idea where my package is and whether I will ever receive it!!

Stay away from this website - Fraud Return Policy.
I received two dresses for the total of $207.68 plus $28.28 for shipping. Neither one of the dresses fit the size description on their website and neither work. The upper body is too big and the lower body too tight to even get in the dress. I talked to a tailor about the cost of fixing the clothes but it will cost a lot to fix one and the other does not have enough fabric to open up or fix. Basically, neither of them is usable. As a result of this headache, I also missed my event since there was not enough time to buy anything else. I reached out to the company per its return policy. On my first attempt, they asked me to keep and sell the items, second attempt, they told me that if I keep them they will give me 10% discount on my next purchase, and on my third attempt they are threatening me with expensive return shipment cost and lengthy refund process, compelling me to keep the dresses. Their email says that in order to return the product they require insured shipping with tracking number to China! The expedited shipping I paid for was only $28.28, never received a tracking number, the clothes were cramped in a small bag and dropped off on my lawn! I sent them a copy of their return policy and told them that they should have included all this extra information, return cost, and headache under their return policy on their website. Now, my account info is not accessible either! If I knew about these issues I would have never spent my money with them. I chose to do business with them because their return policy seemed reasonable. They sent me bad products, they are refusing to respect their return policy, and they are compelling me into keeping the clothes! That is fraud.

Update: Only after several correspondents and getting Paypal's dispute resolution involved, the merchant sent me a return address to China asking me to either return the items, using a tracking number or keep them and receive a 20% off of my next purchase. The cost of shipping to receive the items was free, I paid $25 for expedited shipping. The cost of return with a tracking number is over $160.00! They knew that and did not disclose anything under their return policy about the possible cost or the destination of the return to help customers make an informed decision. Basically, they misrepresented their return policy, induced their customer into the trap of shopping and getting stuck with items, and refused to disclose information when inquired! This company is a fraud. I just requested a return label from them and offered to pay for it for the amount equal to what I paid for shipping, I have not received any responses yet.

There is no place to respond to Jollyhers here, this is my order # Order NO.18080910377617322.

I bought two dresses from them and once I received, both dresses was tight from back and unable to close the zip. I sent an email to customer service to return the item. I am following up since 5 days and every day they just send a one liner email saying that you can sell those products by yourself and you can buy another one bigger size and we will give 15% discount. This is totally against their 30 days return policy. I asked their address to return the products and they replied saying we are based out of china. I am tired following up but no positive response till today. I will never buy with them again.