I go here all the time for my cats stuff and today Honestly such a good experience here!! I kept going back to ask more questions because I overthink everything 😅when buying stuff for my cat, and th... See more
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Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasio... See more
Company replied
GENUINELY HELPFUL & KNOWLEDGEABLE ABOUT THEIR PET PRODUCTS. The most helpful Store I know. Especially Calum & Peter. If my pet (Cat) is having a problem with food - they take time to discuss & have a... See more
As for every business, it’s the level of caring in the employees that makes or breaks each customer experience; Jolyes always makes this customer feel seen and cared for. Well done to all the team!
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Totton Retail Park, 62-69 Commercial Road, SO40 3AG, Totton, United Kingdom
- 02380 668667
4.8
Excellent
1K reviews
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The staff here are so helpful and patient
I go here all the time for my cats stuff and today Honestly such a good experience here!! I kept going back to ask more questions because I overthink everything 😅when buying stuff for my cat, and the staff member charly C was SO patient and nice every single time. She never made me feel annoying or rushed and explained everything really clearly. You can tell she genuinely cares and it was also 30mins before closing yet she didn’t mind taking the time to help me which I really appreciated!
12 May 2026
Unprompted review
Reply from Jollyes The Pet People - Totton
We are so glad to hear you had such a positive experience with us! We truly appreciate your kind words about our team member's patience and helpfulness, especially so close to closing. We always aim to provide clear explanations and genuine care for all our customers and their beloved pets. Thank you for your continued support!
Repeatedly sent receipts that aren’t…
Repeatedly sent receipts that aren’t mine because they’re choosing my Percy card instead of correct one, did contact and they have stated it’s a mix up with same postcode. Not great , not even occasionally happens repeatedly
13 April 2026
Reply from Jollyes The Pet People - Totton
We regret you're receiving incorrect receipts and that our explanation wasn't satisfactory. We'll investigate why this continues despite your contact. We appreciate you bringing this to our attention.
Friendly staff
28 February 2026
The store didn’t have any big size cat…
The store didn’t have any big size cat carriers in.
However had a great selection of natural cat treats which mine love.
27 February 2026
Reply from Jollyes The Pet People - Totton
We appreciate your feedback. We're sorry our selection of large cat carriers was lacking during your visit, but we're glad your cats enjoy our natural treats!
A good range of food items for wild…
A good range of food items for wild birds all at a very good price. Easy to park, a very good experience.
23 February 2026
Always really helpful and I get cat…
Always really helpful and I get cat litter and they always put in my car for me
5 February 2026
The staff at Jollyes are amazing
The staff at Jollyes are amazing. They always go above and beyond.
I am always greated with a warm welcome, and they always offer to carry my shopping out to my car for me. As a disabled customer I feel seen and respected by them.
Overall it makes for a calm and stress free shopping experience.
31 January 2026
Jollyes in Totton Hampshire
Jollyes in Totton Hampshire are really friendly and always willing to help. Shelves are always well stocked clean and tidy with a good selection of products.
3 February 2026
Helpful and friendly staff
29 January 2026
Very helpful and informative staff
Very helpful and informative staff. They are always pleasant and prompt.
19 January 2026
The staff at Jolleys are always…
The staff at Jolleys are always pleasant and helpful
17 January 2026
Always helpful and friendly staff and…
Always helpful and friendly staff and lots of choice
13 January 2026
I had activated my £2 voucher online
I had activated my £2 voucher online, but did not receive discount as not registered at store. I was given another voucher printout with receipt but the expiry date was only 2 days later.
Voucher system needs attention
7 January 2026
Wanted treats for my two jack cross…
Wanted treats for my two jack cross shitsu's I found so muvh choice
The staff very pleasant and helpfull
Store clean very tidy
9 January 2026
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