Been in a few times now and always get what I need. Whether it's buying something or just for advice they are always happy to help. Great ty.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As always another successful trip to Jollyes Stirling. My dog is like my baby and I love nothing more than spoiling him, unfortunately though he is getting on a bit and can't eat some of the things he... See more
I was looking for a new harness for my dog and although there were many staff members around, nobody offered to help. Managed to work out how they went on myself and found the right size. Also neede... See more
Company replied
I was unsure of what cat food I had previously purchased and a member of staff asked if l was needing help and when I explained my problem was they were able to look up my previous purchase through m... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Burghmuir Road Retail Park, FK7 7NZ, Stirling, United Kingdom
- 01786234390
4.9
Excellent
530 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and happy to help...
Been in a few times now and always get what I need. Whether it's buying something or just for advice they are always happy to help. Great ty.
21 February 2026
Reply from Jollyes The Pet People - Stirling
We're happy to hear that you consistently find what you need during your visits! It's great to know our team is always ready to assist you with purchases and advice. Thank you for your kind words.
Always well stocked with a good…
Always well stocked with a good selection of products. Clean and tidy and staff always cheerful
27 February 2026
Friendly and helpful service.
Friendly and helpful service.
Quality products at a reasonable price.
25 February 2026
Very helpful
Very helpful, replaced all items into shopping cart so I could get to my car.
21 February 2026
Friendly and knowledgeable staff
10 February 2026
Couldn’t ask for anything more
Couldn’t ask for anything more, both assistants on two different visits have been so helpful.
5 February 2026
Simple straight forward purchase.
Simple straight forward purchase.
Friendly helpful staff.
2 February 2026
Lovely helpful staff members
Lovely helpful staff members, also very knowledgeable on all products
Best of all always have fantastic deals on
1 February 2026
Great store (Stirling)
Great store (Stirling). Lovely staff. Excellent selection of frozen food for dogs but needs more for cats as they don’t have the same meat, offal and bone requirements.
Dried food can be a bit hit and miss for cats. Pets at Home do better in this regard.
Wish they could deliver to FK5 postcode.
10 January 2026
Advice given
I was seeking advice because one of the cats had developed a bald spot due to excessive grooming. We are moving house. I have already started to use a calming plug-in. I was recommended a gentle itchy skin relief spray and an antibacterial powder. The advice was given in a kind and empathetic manner, and I felt reassured.
The treatment has been in use for a week and is showing positive results.
2 January 2026
Great store
When I arrived I couldn't get parked, it was busy but went back 2 hours later, I got everything I went for, there were discounts which was good and I had a voucher which was even better. The young guy who served me was really pleasant and seems to be there every time I go.
Great store
29 December 2025
Guy that served me was very helpful and…
Guy that served me was very helpful and took me to what I was looking for
24 December 2025
Very impressed
Very impressed - plenty goods on offer at a great price. Sales assistant was very pleasant.
18 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.