Jollyes The Pet People - Snowhill Reviews 227

TrustScore 4.5 out of 5

4.7

Red Hall Crescent, WF1 2DF Wakefield, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Use our local store at Snowhill Wakefield regularly- great advice and customer service. Recently got 2 bags doggy food hadn't realised til home had picked up 1 incorrect bag til opened and saw kibble... See more

Rated 5 out of 5 stars

Really helpful & friendly member of staff - completely knowledgeable on anything we asked. Highly recommend this store. We had just been to an emergency vet appointment nearby with one of our dogs & n... See more

Rated 5 out of 5 stars

Charles and Beth always go above and beyond to make sure that I’m a happy customer. I always take my dog in with me and they fuss him likes he’s their own. I would highly recommend Jolleyes at Sno... See more

Rated 5 out of 5 stars

Me and my mum visit the store in snowhill regularly, it is the most welcoming store with knowledge staff who are all clearly animal lovers! Highly recommend this store for advice and products I do... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Red Hall Crescent, WF1 2DF, Wakefield, England, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

227 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Rude staff

Staff ask me to donate and I dont like that

5 April 2026
Unprompted review
Jollyes The Pet People - Snowhill logo

Reply from Jollyes The Pet People - Snowhill

We appreciate your feedback and we'll address the donation requests. We value your patronage.

Rated 5 out of 5 stars

Great Service

The staff in the snowhill store always make me feel welcome and happy to help and answer any questions I have. They know what treats my dogs enjoy and took the time to point out all the new treats that they’d just had a delivery of, well impressed.

25 February 2026
Rated 5 out of 5 stars

The staff at the Wakefield branch in…

The staff at the Wakefield branch in particular EDEN who's faultless customer service is beyond anything I have ever experienced. They obviously care and this is a reflection of their personal values. Working within sales in a corporate environment I appreciate good people and they are an incredible asset I hope you look after them..
One example of their attention to detail was putting specific food aside for me without asking using great intuition, thought and care. I am in awe and inspired by such young adults, this really is why people keep coming back, people buy from people xxx

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Good experience as always .

Good experience as always .
The guy who served me is always a credit to your company. Going out of his way to help . Gives advice about different products. Polite & knowledgeable. But most of all it’s not a problem for him to get a member of staff to help me to my car with my purchases. As I’ve got back problems x

22 December 2025
Rated 5 out of 5 stars

Snow Hill Branch shop

I have found that the staff are friendly and helpful. Being unable to do some things due to an injury they are happy to put my purchases in the car and when needed give advice on medication for my pet.

18 December 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look