Jollyes The Pet People - Rotherham Reviews 296

TrustScore 4.5 out of 5

4.7

Great Eastern Retail Park, Parkgate, S62 6EJ Rotherham, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are well experienced and more than happy to answer questions and offer guidance. It's a one stop sgop for everything pet related. Would never go anywhere else for my pet supplies they have b... See more

Rated 5 out of 5 stars

Rotherham parkgate jolleys groomers was brilliant first time here made my dog look and feel fantastic. He still smells lovely a week later. Thank you. Defo be back before christmas for another groom.... See more

Rated 5 out of 5 stars

Overall, very happy with my visit, got everything I needed at a lesser price than other vendors. Staff are friendly and helpful and products are equivalent or better than others in same bracket.

Rated 4 out of 5 stars

I recently visited Jollyes The Pet People in Rotherham and was impressed by the friendly and helpful staff. They offer a large range of food, treats, and everything your pet could need. The staff were... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Great Eastern Retail Park, Parkgate, S62 6EJ, Rotherham, England, United Kingdom

  • 01709222860

4.7

Excellent

TrustScore 4.5 out of 5

296 reviews

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1-star

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Rated 1 out of 5 stars

So i was out walking my dog this…

So i was out walking my dog this morning and was told that the jolly groomer is closing i had booked an appointment later this month a few weeks ago I went to the shop to be told that they are closing on the 16th, my appointment is on the 20th this is very poor customer service there must be others going to get caught out by this 😡

7 April 2026
Unprompted review
Jollyes The Pet People - Rotherham logo

Reply from Jollyes The Pet People - Rotherham

Hi there,

We’re really sorry that the upcoming closure of The Jolly Groomer has affected you and your pet. It’s been a tricky decision for the business to make, but we want our customer experience to be consistent, to focus on the demand for raw food, and to develop our cat offering. We’re taking care of our grooming colleagues who are being advised on alternative roles or supported independently with equipment.

We apologise again for the inconvenience and thank you for your support and custom of The Jolly Groomer over the years.

Kind regards,

Jollyes

Rated 5 out of 5 stars

Friendly

Helpful, knowledgeable staff great experience

29 March 2026
Jollyes The Pet People - Rotherham logo

Reply from Jollyes The Pet People - Rotherham

We're glad you found our staff helpful and knowledgeable. Thank you for sharing your great experience with us!

Rated 1 out of 5 stars

Put my order in online on the 8th March…

Put my order in online on the 8th March and it took 4 days to tell me that dogs biscuits were out of stock. I work 12 hours nights and just had surgery on my stomach and wasn't happy when I went into the store the same day and they had a load of my dog biscuits 🙃 upon asking them and telling them that they sent me emails saying they had not got any replied that they had just been put out. No way as half a stack had already gone. Not happy and will shop elsewhere in future.

13 March 2026
Unprompted review
Jollyes The Pet People - Rotherham logo

Reply from Jollyes The Pet People - Rotherham

We appreciate you taking the time to share your experience. We're sorry the dog biscuits were out of stock in our warehouse for home delivery , and that you found them in the store. home delivery order come from a central warehouse and not from store so stock availability can differ We'll look into the stock discrepancy and how our communication can improve.

Rated 5 out of 5 stars

Groomers

Teddy had his second visit at the groomers. Frankie is really friendly, patient and very polite even though Teddy sings(cry’s) through most of his appointment.
I have already recommended Frankie to my family and friends

28 February 2026
Rated 5 out of 5 stars

Helpful

Loaded onto the trolley and into the car much appreciated thank you

29 January 2026
Rated 5 out of 5 stars

Jolleys Sheffield and Rotherham

"We’ve recently visited the Jollyes branches in both Sheffield and Rotherham, and both were fantastic experiences. They have an incredible range of food, toys, and supplies—literally everything we needed for our new puppy under one roof. The staff at both locations were incredibly helpful and friendly. Everything was reasonably priced, too. We will definitely be back whenever we need something for our puppy!"

10 January 2026
Rated 5 out of 5 stars

Shopping at Jollyes is alway so easy

Shopping at Jollyes is always straightforward. The staff are friendly and helpful, the goods are clearly priced and the prices themselves are cheaper than other local retailers. What's not to like?

7 January 2026
Rated 5 out of 5 stars

Super staff

The staff are always super friendly and always on hand to help out…..personally I would not go to at other pet store now

27 December 2025
Rated 4 out of 5 stars

I bought puppy fresh meat but…

I bought puppy fresh meat but unfortunately I could only buy meaty mix complete as there was only that and chicken and my puppy doesn't like chicken and there wasnt much variety in puppy meat the day we went 28

28 December 2025

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