This shop is always well stocked (especially raw treats),spotlessly clean, very helpful and friendly staff, and love the way you can buy food for their chosen dog 🐶 and cat 🐱 sanctuary’s, great plac... See more
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Great place, prices are fair and reasonable, staff are always really friendly great that you can take the pets with you. Seems a company built on customers rather than a corporate conglomerate like mo... See more
Had my preferred products in stock at cheaper prices. Staff were great as I buy in bulk and they helped carry my purchases to my car. I will now be a regular visitor and have cancelled my expensive re... See more
Like the shop, it was well presented, more for dogs than cats but otherwise a good selection. Found the prices a little bit out- box of 40 cat food puches in the Jollyes shop was £22, but only £16.75... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
South Baileygate, WF8 2LN, Pontefract, England, United Kingdom
- 01977809010
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Jollyes of pontefract
This shop is always well stocked (especially raw treats),spotlessly clean, very helpful and friendly staff, and love the way you can buy food for their chosen dog 🐶 and cat 🐱 sanctuary’s, great place for all your animals needs.🐾🐾
Wide choice
Wide choice, friendly staff. Even offered to help put my heavy purchase in my car.
Very good all round.
Our query about an item was dealt with…
Our query about an item was dealt with quickly and pleasantly and the staff loved saying hi to our dog which made him a very happy boy
Really good company for pet supply's
Really good company for pet food , bought joint supplements good prices.
Staff went over and above to order the…
Staff went over and above to order the regular dog food I required which was out of stock when I shopped. Phoned me to let me know when stock was available for collection. Many thanks for that!
Love this store
Great shop and nice and clean. Reasonable prices. Loads of options for everything. Great multi deals and friendly staff. My dog lo e the sweet potato fries treats
Always friendly and helpful in…
Always friendly and helpful in Pontefract store, store is clean, bright and welcoming, prices are good too
Great products at great prices
Great products at great prices. I go to Jollyes for everything for my pets.
Great products that our dog loves
Great products that our dog loves. Brilliant quality & value. Staff are always helpful and friendly.
Great place for all your pet needs
Always a friendly welcome and great products at great prices. Pet friendly with great engaging staff who are always willing to help.
A good shop and staff
Had lots of choice for my dogs and cat
Had lots of choice for my dogs and cat, shop assistant very friendly and helpful
Staff always friendly and helpful
Staff always friendly and helpful. A good range if stock.
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