Jollyes The Pet People - Cookstown Reviews 398

TrustScore 5 out of 5

4.9

Unit 4, Sweep Road Retail Park, BT80 8JW Cookstown, County Tyrone, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff in the cookstown store are super Friendly, very informative regarding dogs health, food etc. Nothings a bother, always a pleasure to shop in their store. They are the perfect team. Thank y... See more

Rated 5 out of 5 stars

I was in a bit of a state last night when I went to the storemy cat was sick and I had to get some things for her. I also had to give her a tablet twice a day no idea how to give it to her. The member... See more

Rated 4 out of 5 stars

Lady who served me was very patient and helpful to me and helped me to get what I was looking for 🙋🏼‍♀️🐈

Company replied

Rated 5 out of 5 stars

I was approached by a staff member to ask if I needed any help. I wanted to ask about changing my dogs to raw food. Dylan was extremely helpful and spent some time going through different options and... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 4, Sweep Road Retail Park, BT80 8JW, Cookstown, County Tyrone, United Kingdom

  • 028 8627 3010

4.9

Excellent

TrustScore 5 out of 5

398 reviews

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Rated 4 out of 5 stars

Lady who served me was very patient and…

Lady who served me was very patient and helpful to me and helped me to get what I was looking for 🙋🏼‍♀️🐈

2 March 2026
Jollyes The Pet People - Cookstown logo

Reply from Jollyes The Pet People - Cookstown

Thank you for your feedback! It is great to hear how helpful a member of our team have been!

Kind regards,
Jollyes Customer Care

Rated 5 out of 5 stars

Holly's cookstown

Staff in the cookstown store are super Friendly, very informative regarding dogs health, food etc. Nothings a bother, always a pleasure to shop in their store. They are the perfect team.

Thank you 😊

28 February 2026
Rated 5 out of 5 stars

I was in a bit of a state last night…

I was in a bit of a state last night when I went to the storemy cat was sick and I had to get some things for her. I also had to give her a tablet twice a day no idea how to give it to her. The member of staff told me what she would do I tried it and it worked I'm so pleased and grateful to her.

19 February 2026
Rated 4 out of 5 stars

Jollyes are convenient for most of your…

Jollyes are convenient for most of your pet needs whether avian, dog or car even fish. Some of their goods can be bought cheaper elsewhere so it pays to check that out if you are on a budget. Some dog treats are not necessarily healthy or safe for your pet and again something you need to be aware of. Staff are generally friendly and helpful providing options and advice. The Jollyes app is a bit disappointing since offers are not always clear or when you go to the checkout don’t always work - can be embarrassing if a queue behind you!! Overall though a handy store for essentials - the larger stores naturally stock more variety - Jollyes are pet friendly and you and your dog are always welcome.

29 January 2026
Rated 5 out of 5 stars

Staff are very pleasant

Staff are very pleasant, helpful and knowledgeable about pet products. Can’t recommend tjis shop highly enough enuff . The staff make my shopping experience enjoyable.

30 December 2025
Rated 5 out of 5 stars

I love jollyes

I love jollyes. The staff are so nice and the range of products is very good . My dog loves their lifestyle range

2 January 2026

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