the gentleman ( james? Jamie , tall , auburnish hair at your cardiff newport road store kindly lifted the bag of cat kibble into my shopping trolley , as I had a bad shoulder, the 7kg... See more
Location
Switch locationUnit 2B, City Link Retail Park, Newport Road, CF24 1PQ Cardiff, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely love the amount of loose treats for all size of dogs and bought some very high quality treats that you don’t very often come across eg bulls pizzles , fur on rabbit ears , large authentic p... See more
Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of ne... See more
Went in for XL mice but none in stock at that time, but i bought 10 nice size rats for about £15,which i thought was realy gd compared Pets at Home where im spending almost £12 for just 5 mice of the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2B, City Link Retail Park, Newport Road, CF24 1PQ, Cardiff, United Kingdom
- 029 2003 3750
4.7
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lady in shop went out of her way to see…
Lady in shop went out of her way to see if you stocked Royal Canin - Savour. My cats will only eat this. For some reason you don't have 4kg bags.
4 January 2025
Needs to do more advertising
Easy to get round as the shop was empty. Which is a shame
6 January 2025
Friendly and informative staff
The lady at the checkout was very helpful and guided me to the right products for my needs . She was also cheerful and friendly .
5 January 2025
Happy friendly staff
5 January 2025
I come to Jollyes to get supplies for…
I come to Jollyes to get supplies for my fancy mice and they always have a great variety to choose from. The stores are always clean and tidy and the staff always friendly. I would pick Jollyes over other big names pet stores for these reasons.
5 January 2025
Staff friendly and helpful
Staff friendly and helpful, Purchased items required . Happy with service
4 January 2025
We went to your new store in Cardiff to…
We went to your new store in Cardiff to purchase a bird cage. Staff very friendly and helpful. However when we got hope with our bird cage . Unfortunately one of the doors is not sliding open? Really disappointed with this and feel it will be a huge issue to sort out.
4 January 2025
Good variety of goods and lovely staff
3 January 2025
New shop but seems to have everything…
New shop but seems to have everything needed for pets easy to find what you want.
3 January 2025
Well I thought I would give jollyes a…
Well I thought I would give jollyes a go as pets at home had very little stock of which I was looking for, to my amazement jollyes had it in stock, guy serving was able to help prices seems fair a nice alternative to P,A,H for a change ,
31 December 2024
Dog cage
Came to store for dog cage unfortunately cages that were left on shelves were to small for our purposes, we noticed that you did do what we required so we asked member of staff who without any fuss checked warehouse and brought out the cage we inquired about, we then signed up to store membership.
24 December 2024
Very pleasant and helpful staff
31 December 2024
Fantastic Store with Great staff
Super helpful staff who were very accommodating of our 2 lively and boisterous Golden Retriever puppies when we visited. Lots of advice on the puppy foods they carry and gave us a decent sample of new food to try when we were buying a firm favourite - the staff advised us to stick with a purchase we KNEW they liked to ensure they would eat, and offered us a free sample of a new flavour kibble to try alongside it. The staff were very loving towards our bouncy boys and also said they'd take our suggestion to the managers about supplying tinned puppy foods. Nothing was too much bother for them, a great store with fab staff. Would definitely recommend to other pet owners.
20 December 2024
great choice lovely staff very polite…
great choice lovely staff very polite and helpful a really great experience
19 December 2024
Lovely staff,Very helpful,will return…
Lovely staff,Very helpful,will return soon.Thanks
19 December 2024
Very pleased with my items
Very pleased with my items, nice store, friendly & helpful staff
19 December 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.