Oh my goodness I cannot say enough amazing things about your staff… it’s always the greatest joy going into your Andersonstown Road (Westwood) Jolles. All, and I mean ALL your staff are the best, mos... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brought puppy in for 2nd injection & microchip. Staff very friendly & experienced. The vet was great! He explained everything he would be doing & what to look out for after the treatment. I will d... See more
I get meal worms semi regular for my pets and find that Jollys is extremely punctual regarding its deliveries, and always has high quality live food options. It also has a massive range of everything... See more
Staff here are absolutely brilliant, very helpful and chatty and got us sorted with everything we we're looking for and advised us on joining the club, which we did and this meant we got a good deal o... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit D, Westwood Retail Park, BT11 9BQ, Belfast, United Kingdom
- 028 90619027
4.8
Excellent
564 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and knowledgable staff
19 February 2026
Always lots of stock & bargains also my…
Always lots of stock & bargains also my £2 off vouchers , staff always very helpful
18 February 2026
jollyes pet is great store and the…
jollyes pet is great store and the staff are always helpful at westwood belfast iv always use jollyes pet.well done to all staff at westwood belfast
20 December 2025
Sales assistant helped me to car with…
Sales assistant helped me to car with my heavy bags in the poring rain
30 January 2026
Had the product I was looking for at a…
Had the product I was looking for at a reasonable price 😀. Extremely pleasant staff.
29 January 2026
Just nice service
27 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Belfast
Hello,
Thank you for sharing your feedback with us, so we can look into this further please forward your details to help@jollyes.co.uk and we'll be happy to assist you.
Thank you.
Jollyes
The you girl was given my puppy her…
The you girl was given my puppy her frist groom & was very kind, helpfull & my me feel at easy to leave her in good hands. She had a lovely way with myself & puppy. Took time to explaine to me what was goin to happen in grooming. Pup came out like a ne dog.
24 January 2026
Really helpful Staff and good products
Really helpful Staff and good products. The staff are really knowledgeable and always go out of their way to help, I couldn’t recommend highly enough.
29 December 2025
Very pleased
18 December 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.