Jolie Beauty USA Reviews 

Absolutely stunning palette, pigmentation is second to none, highly recommend

I ordered 4 items from them, I really only wanted one item but threw in a few more to make the shipping worth it. 2 weeks later the package arrives and is missing the one thing I wanted, no they did not let me know in advance, no they did not refund me for the missing item. I contacted them and they said they were just going to wait until it was back in stock to send it to me. I'm moving and that would mean it would be sent to an empty house or somebody else. I asked to return everything and they stopped responding to my emails. 2 weeks after that they gave me a refund for the missing item. Extremely unprofessional, who runs a business like this?

Good quality products, beautiful colors, I love the eyeshadows palettes, they are amazing especially the glitters.
The delivery is a little bit expensive but that is a good brand!

I spent 75$ on an eyeshadow palette and it came smashed and the customer service never responded back to my email. Poor customer service

Update my review, here is my original review:

Ordered, not received. Ordered things on preorder with a shipping date promised on the 10th March. It's now the 25th and I've had no order.

Everything is in stock on the website, so there is no excuse. Send out my order, or I'll be taking it up with the bank.

And my update:

I have now finally received my order after 4 weeks of waiting. The products are good, the colour choice in each of the palettes I had (vampyrism, Til Death & Spellbound) are really nice and from use seem to apply well.

It's just unfortunate that this whole experience has been tainted by the shocking customer service I received. At every point I have had to ask for information, there has been no communication from Jolie Beauty on anything that was happening. Products are in stock on their website, and yet I'm being told there has been an issue with their warehouse and they're actually not in stock? I was told on three separate occasions that my order would be shipped out that day, but then it never was. I emailed to ask when my order would ship out and got ignored. When I finally received a shipment notification, all communication suddenly ceased (not that there was much to begin with). It's really unfortunate that this is what I've had to go through for some palettes and I will unfortunately not be ordering again.

Not very good quality. (Other than the moon highlighter palette, which is nice but the pans aren't very big.) The liquid lipsticks were incredibly drying and patchy. The pressed glitter palettes are absolute trash. I've had better versions for a fraction of the cost. Customer service ignore you. Not impressed at all and won't use them again. 0\5. Sad I wasted the money.

I love everything about Jolie Beauty which is why I’m a repeat customer. The palettes are beautiful and so well-thought out—I love how nearly all of them contain a white shadow and a black shadow since those shades are useful in all kinds of looks. It’s hard to choose a favorite palette, but both Spellbound and Sorceress are contenders. I also love the lashes! Jolie Beauty lashes are the most comfortable I’ve worn—the Elemental, Spiritual, and Luminous styles are my favorites, but there are so many styles that there’s sure to be one for everyone. Finally; I love the Jolie Beauty community. I love that Jolie herself interacts with people via social media and that the community is accepting and welcoming of all kinds of people. I judge companies by their values, and Jolie Beauty’s values are ones I choose to align with and support.

I've bought most of their palettes. The multichrome lip glosss & eyeshadows are gorgeous.

My girlfriend Absolutely loved her palette perfect product and worth the money. 10/10 recommend

Absolutely adore the eye shadow palettes. Phenomenal colour payoff and quality. You always get a great colour story with them too. The liquid lipstick don't budge either, but can be drying.

The eyeshadow pallet is lovely and delivery was quick, however the lipstick and lip gloss are very disappointing, the colour is nothing like it is in the picture, the air dry matt lipstick is very sticky and as Jolie won't take back anything that has been opened I am left with two products I can not use. The image of the lipstick I chose is so different to how it comes up on me.

Shipment was quite fast and sticked to delivery info on the site. I bought Spellbound pallet and it arrived well protected and with no damages.
Eyeshadows are stunning!!! Pigmented and blend very easily
I would definitely suggest Jolie Beauty 💜💜💜

Products are beautifully packaged, look amazing and work. I have fallen in love with this brand and am slowly changing my make up to Joile bit by bit. The Glow+ is an awesome product, makes me feel good.

Bought £90 of items over a week ago, one of them is a pre order. Their website keeps changing the date that pre orders are shipped from yet there’s people on social media saying they have theirs yet the dates keep changing.

Edit: someone did eventually respond from customer service - it was hard getting an answer though. Pre order dates changing and holding up the rest of an order isn’t great service, and as a first time customer I did begin to wonder if I’d been scammed. The products are brilliant but the communication is very hit and miss and it took about two weeks to receive the items I’d ordered on next day delivery. I’d use them again but not for pre order.

Bought the Spellbound lipstick, priced £14.99 after seeing it on sponsored ads. I never would have spent this amount of money on a product without seeing it usually but hoped it would be ok, it wasn't. The lipstick isn't well pigmented, doesn't apply well - leaves patchy coverage and isn't the deep purple colour it suggests. Also it doesn't have a metallic finish, more like a glitter throughout instead. It dries to a very uncomfortable stickiness that feels horrible and doesn't last and transfers easily. I emailed back with my complaint and their customer service was woeful. Plainly stated that they do not offer satisfaction guarantee for this product and will not refund me. I replied again saying this wasn't good enough and they have ignored me since. Do not buy this product.

I can't comment on the products as I returned my items due to unexpected vet fees around the time of ordering. However, I'm really disappointed with the customer service. I emailed them to cancel swiftly after ordering and they were more than helpful in giving me the return details, however since shipping the items, I've emailed several times and reached out to JB's social media, and no one is getting back to me to let me know where my refund is. I had ordered a palette previously which I loved but this whole experience has put me off ordering with them again

This morning I've recieved an email apologising and saying they could only find the only email from me and are processing my return. Will update when the money is received

I have made many purchases with Jolie Beauty & have never had an issue. Items are shipped quickly, arrived undamaged (so packaged well), & the quality of the products are top notch. I definitely recommend their products to my friends.

This brand was recommended to me so I decided to place a big order to save on shipping costs to Belgium. Big mistake!
I was very excited when I received my order of gel eyeshadows and lipsticks so I tried them on right away.

The eyeshadow formula is a disaster, like cheap liquid glitter mixed with glue... after 20min of wearing them they started flaking off, the glitter got into my eyes I started tearing up. I had to remove all make-up. When I removed it I could immediately see how irritated my eyelids were. They were literally red and raw and I was still tearing up. This lasted for almost 3 days! And I've never been allergic to any makeup. When I reached out to them it took weeks to get a reply and they only said they had waranty for products not being satisfactory, this incident goes beyond not satisfactory in my opinion... they asked for medical records for their data but could not help me out with a refund or compensation in any way.
I'm not sending medical records to some brand that won't help me out with issues with their products!

Also stay away from the new formula lipsticks, the old ones are great but the new formula is so dry it crumbles off after 1 or 2h.

Never again! Please be careful with their products.

*Edit since their quite hostile reply:
They did indeed offer me to return the unused items, but in a previous mail I wrote them that I tested both colours of eyeshadows.
Which means they both have been opened (logic right?)
Returning whatever is left for a refund is just as expensive with shipping from outside the UK than keeping them and throwing them away.

About the lipstick, I only have 1 of the new formula and 3 of the old formula.
Those 3 old ones are indeed great, the new one not so much.

And honestly, a picture of the reaction is one thing to ask and I would have no issue with that. But medical records or a note from my doctor goes beyond inappropriate to ask especially while they make it clear in the same email they can't (or won't) help me with a refund anyway.

So no, if you won't help me and only offer to have me send back 2 items from my entire order to get a refund for those but shipping is on my costs. Then I won't send you anything from my doctor.

Omg !!! After feeling down cause I did go to purchase from a very similar gothic make up brand from America 🇺🇸 I will not mention
And they wanted £15 lipstick and £16 postage to the UK...so I said no
I found Jolie Beauty- same goth make up as America but only £2 postage so I was thrilled :)
Bought the Jolie Beauty Vampyrism pallette for Halloween and it did not disappoint, beautiful nudes one side for the transitioning vampire and beautiful reds the other, Pigment amazing, glides like butter - definitely a must if you love dressing up in black and red - absolutely gorgeous- ty Jolie Beauty x

Bought my first palette and I LOVE IT. The quality, theming, packaging is Devine. Highly pigmented and beautiful colours. The glitters and shimmers are outstanding.