Jolie Beauty USA Reviews 

368
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the stunning colors, rich pigmentation, and gorgeous packaging of the makeup palettes, noting that these items allow for endless creative makeup looks. Many buyers also deeply appreciate the smooth application, reliable blending formulas, and unique variety offered by the brand across multiple distinct collections. Some reviewers were not happy with prolonged shipping times, unexpected pre-order surprises, and orders arriving significantly later than originally stated on the website. Additionally, people mentioned facing severe difficulties when trying to reach customer support and experiencing frustrating delays in communication when delivery problems occurred.

What people talk about most

Product

Consumers find product experiences to be mixed, as many reviewers praise the gorgeous colors, impressive... See more

Delivery service

Clients share ambiguous opinions on delivery service, showing a high level of disagreement. While many... See more

Quality

Users describe ambiguous interactions with quality, expressing a mix of delight and frustration. Consumers... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a sharp division in feedback. Many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with deeply conflicting experiences reported. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My Ozzmosis palette took longer than the stated two weeks to ship, but it was worth waiting for—beautiful shadows and such smooth glitters! Everything arrived in pristine condition. This palette is ve... See more

Rated 4 out of 5 stars

Great product with great pigmentation. Shipping took a bit of time. I know it’s a UK based facility so I wasn’t too worried about that. Overall, it was a great experience. ❤️


Company details


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3.5

Average

TrustScore 3.5 out of 5

368 reviews

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3.5

All reviews

(368)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In love!

I just got the palette today and I love it!! I've only just swatched it and it swatches so beautifully.

19 May 2020
Unprompted review
Rated 5 out of 5 stars

Intergalactic

I have ordered the Intergalactic palette for myself and my sister as well as the Unicorn and Heat Air Matte Liquid Lipsticks. I am very happy with the products I received, they look just as good as the picture and are very pigmented including the glitters which are easy to use.

11 May 2020
Unprompted review
Rated 5 out of 5 stars

My products from Jolie beauty were…

My products from Jolie beauty were absolutely incredible after receiving items in the fantastic sale.
Due to the Royal mail delay which wasn't there fault it was very well package and very impressive how detailed the products were and beautiful standard.
The contour pallete was very easy and beautiful to put on and the neon colours were beautiful. So many lovely comments.
Will definitely be purchasing again.

11 May 2020
Unprompted review
Rated 3 out of 5 stars

Elixer

Order arrived on time, and I was excited to try it. I applied it to my skin & in the next morning my forehead had broken out in red spots it was clear prior to using this elixir. So it's not for me also wasnt impressed with the eye serum. Will stick to ebay next time

18 April 2020
Unprompted review
Rated 4 out of 5 stars

Flawless skin

I read some fantastic reviews so thought I would give it a go. I have very mature skin and my skin really needed a boost. I mix one small drop into my foundation and they apply another layer of foundation to give a more full coverage then set with powder. My makeup and skin look amazingly flawless, plump and hydrated all day. It's become my holy grail. The only downside which is why I have given it 4 stars is the bottle neck is too small for the product and over-spills so I have to be extra careful when putting the dropper back in the bottle but it still over-spills which is frustrating.

7 March 2020
Unprompted review
Rated 5 out of 5 stars

Gorgeous product, fast shipping!

Ordered on a whim after seeing an advert and then finding the BombDotCom palette - received really quickly and OMG the glitters are absolutely gorgeous! Applied one as a test using just finger and no setting and it still didn't shift and lasted all day. Some colours are denser than others but they all are great and now I just want to wear glitter every day. You also get a code for money off your next order as well, which is a really nice thing to add in.

5 March 2020
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product. My skin has been blemish free since using this. Also I'm prone to oily complexion but this is fantastic. I wouldn't use anything else

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Best Glitters

Jolie have the best glitters in the business and I stan hard. On top of that, shipping is cheap and always speedy. I really like that they regularly have promotions because I'm far from wealthy. Overall, they're one of my favourite brands.

10 January 2020
Unprompted review
Rated 5 out of 5 stars

Great review!

Love my product! Very happy with it:) worth the money. I love jolies products! 👌🏻😍

I ordered the Matte Liquid Lipstick of hers and it applys Seamlessly, so easy. Quick. Long lasting too!♡

Thank you for creating such great products Jolie🙈 xxx

9 January 2020
Unprompted review
Rated 1 out of 5 stars

This company and Thier Customer service…

This company and Thier Customer service are shockingly awful. I purchased the eye serum which I found to be not a good product at all and instead of offering advice they blocked me and deleted my 3 star review. Extremely bad behaviour by a company. I understand now why they have such good reviews on Thier website when they delete the ones they don't like.

7 January 2020
Unprompted review
Rated 4 out of 5 stars

Love the Uniglo Perfecting Elixir but bottle was empty on arrival

Love the Uniglo Perfecting Elixir, however the last bottle came empty and with no cellophane.. I’ve had several deliveries and have no reason to say this other than it’s what happened.. I used up my old bottle, opened the new box (No Cellophane wrapper on it), and the Bottle was empty..
I emailed to say this .. they couldn’t find any previous orders and order numbers so couldn’t help.
I reordered another box which came quickly.. also no order number. .. very strange but true..
Customer services have left it at that..
hope no one else receives emptied bottles.
Because a full one is great- and it works a treat... would’ve been 5 stars but for this dud Purchase .. photographs were supplied to customer services.

24 December 2019
Unprompted review
Rated 1 out of 5 stars

Not happy with this palette to much…

Not happy with this palette to much money to try to get my money back with overseas shipping but product sucks doesn't go on well. It's a gel glitter the ceases on the eye lids was expecting more of a powder not a gel you need glue glitter to keep it one your eye lids or it will clump up and fall off can't really use as an eyeshadow can only really put it in the corner of your eye for it to look right I personally will not buy a product from them cause the customer service is poor but by all means do as you wish.

11 December 2019
Unprompted review
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Reply from Jolie Beauty USA

Sorry, you are having trouble with your palette. We do have a lot of tutorials that will help you bring your skills up to scratch and get the most out of your new palette. Rest assured the formula in your palette is the same as all our other users that you see on our social media and with a little practice, we are sure you will be able to get some great results too.

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