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2.9

Average

TrustScore 3 out of 5

19 reviews

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Rated 1 out of 5 stars

Steroid Cream NOT natural cream…

Please google : "Jolicare cream Steroids"

I trusted your company when on your website - it was claimed to be natural. Now I understand WHY I HAD MORE ITCHINESS when I stopped using it.

Such dishonesty and bad business practices of NON DISCLOSURE is also called lying, cheating and misleading the public to buy your products, pay an exorbitant amount with the assumption it is natural.

I have now used this cream nearly every day for two damn years. I wished I read this sooner.

I wish I could get my money back.

But more than that -- I wish EVERYONE can see this.

30 March 2023
Unprompted review
Rated 1 out of 5 stars

How can your company market your cream…

How can your company market your cream as safe for babies to use and have steroids in them but then are dishonest about having these ingredients in your cream? If i wanted a steroid based cream i would have used it from the start and that was what i was angry about. If your company was not exposed by the news you will continue to sell and market it as steroid free to cheat more people. This is very unethical and no matter how you try to explain that you didn’t know, it doesn’t make sense that you as a business owner don’t know what is in your cream. So i think if you’re going to launch a new cream, better to market it as a different name lah cause customers won’t trust you anymore.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy this product

The marketing and advertising is deceiving claiming is 100% Natural Herbal Formulation. They are selling without the approval of National Pharmaceutical Regulatory Agency (NPRA) while containing steroids. I am so sad to realised it after 2 weeks of application on my 2 year old girl. Irresponsible merchant!

17 November 2022
Unprompted review
Rated 1 out of 5 stars

Fake Advertising

False advertising. Product is not steroid free. They will beat around the bush with 1001 excuses. Best to settle via legal terms.

16 November 2022
Unprompted review
Rated 1 out of 5 stars

Dishonest and false marketing of its products which contain steroid

I was shocked when I saw the news article on the statement issued by the Health Sciences Authority (HSA), which I've extracted here.

"Creams aimed at babies and pregnant women are among a list of products placed on an alert list for containing potent ingredients including steroids, the Health Sciences Authority (HSA) said on Monday (Nov 14).

Members of the public have been advised not to purchase or use the following products:

-Jolicare Baby Cream
-Jolicare Collagen Cream
-Jolicare Original Cream

The Jolicare products were sold on local e-commerce platforms (company website, Carousell, Lazada and Shopee) and on social media platforms (Facebook, Instagram and Tiktok).

The authority said it was alerted to the online sale of the creams based on multiple pieces of feedback.

A pharmacist was reportedly suspicious of the baby cream when a three-year-old child’s chronic eczema unexpectedly improved after using it for only three days. A doctor had also come across the product on social media chatgroups among mothers.

The products were falsely promoted as “natural, herbal” and “proven effective” for a variety of skin conditions, such as eczema, fungal infection and psoriasis, said HSA.

They were also marketed online with a disclaimer that they contained "a minimal amount of dexamethasone and clobetasol" and that the dose was approved by skin specialists and safe for all, including babies and pregnant mothers.

"Creams containing such potent steroids for (the) treatment of skin conditions should be evaluated and approved by HSA, and they should only be prescribed by doctors for use under medical supervision," said the authority.

It added that these products were not approved by HSA.

Apart from potent ingredients such as clobetasol propionate and dexamethasone, the authority also detected chloramphenicol and ketoconazole, an antifungal, in all three creams.

HSA said these ingredients "can pose serious health risks, especially in infants, children and pregnant women if used without medical supervision".

The authority added that it has worked with the platform administrators to remove the affected listings and investigations are ongoing."

In summary, Jolicare is a company that cheats people with false marketing of its products. It claims that its products don't have any steroids and are using all-natural ingredients when in fact they do contain steroid and a potent one at that! I had been using it on my 4 years' old child everyday since I bought it. No wonder it has such a "miraculous" effect on him. I shudder at the effect of the daily use of a potent steroid on my boy. So disappointed!

14 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Nadiah, appreciate you taking the time to leave us a review. We treasure every review such as this as an opportunity for us to learn to serve our customers better.

First of all we would like to apologies for the miscommunication between our marketing team that caused your misunderstanding our cream is 100% natural and steroid free ya. After we found out, we have update all our site information ya.

First of all, we would like to confirm that our current version of Jolicare Cream is NOT 100% natural because we use a minimal allowable amount just to help in relieving skin inflammation effectively and we do include it in the disclaimer section to address this.

Apart from that, Jolicare™ Cream is a natural herbal formulated cream that is free from any heavy metals, microbial, and alcohol.

It's also FREE from all other types of steroids, especially betamethasone (BM-Steroid) and hydrocortisone (HC-Steroid), which most people worry about due to skin-thinning problems."

An extra note! Jolicare R&D team is also working on Jolicare Cream version that is natural, steroid-free, and effective as well! Stay tuned for it!

I wish you the best skin health & happiness. ;)

Sarah from Team Jolicare

Rated 1 out of 5 stars

A company that cheated their customers

A company that cheated their customers. From the start they have claimed that their products are free of steroids, even showing off their lab reports (not everyone will understand that not all steroids are listed on the lab reports). No wonder everytime I contacted the Company to ask for the full ingredients list, Joliecare fails to respond but when I want to purchase or ask anything else, they will reply. Their product contains dexamethasone steroid which is 30x more potent than HC. Also contains clobetasol. After all issues became known, they deleted their Instagram account instead of coming forward to truly help their customers (like how they claim they only want to help in their newsletters). I have screenshots of everything from the start and it is so disappointing coming from a person who claims the family member is a sufferer and only wants to help. Imagine how many thousands of babies have used them. Dont talk to me about low exposure to it!! I've done my research on what affects steroid has. Even pharmaceutical companies would only recommend max 2 weeks of steroid usage. I am very disappointed and feel cheated by Joliecare.
eczema Joliecare review

8 November 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Mim, appreciate you taking the time to leave us a review. We treasure every review such as this as an opportunity for us to learn to serve our customers better.

First of all, we would like to sincerely apologize for the misunderstanding information in our previous marketing materials.

Jolicare™ Cream is NOT claimed to be 100% natural. The current version does contain minimal allowable dosage to reduce inflammation. However, it is mainly made with natural herbal active ingredients and FREE from any heavy metals, microbial, alcohol, beta-methasone (BM-Steroid), and hydrocortisone (HC-Steroid) which will cause skin-thinning problems.

However, our team does clarify personally to every customer who concerns about it, before they make a purchase.

If you still find false product information, do let us know if you find the wrong statement from our official stores, we will immediately inform our team to update it.

Our sincere and truly apologies on to you and your family members.

On a side note, Jolicare R&D team is also working on new Jolicare Cream version that is natural, steroid-free, and effective as well. Stay tuned for it!

I wish you the best skin health & happiness ;)

Audrey from Team Jolicare.

Rated 1 out of 5 stars

Contain high potent steroid -dexamethasone

When u sell this product to me, u claimed 100% natural. No steroid. But now u claimed it contains dexamethasone and clobetasol. I learnt pharmacology also. Dexamethosone is far more potent than hydrocortisone. Hydrocortisone is just a peanut in steroid group if compared to dexamethasone. Thats why it effect was so fast and miracle. Your company did not declare it when selling and promoting. Such an dishonest. Dexamethasone is definitely a high potent steroid and may cause severe withdrawal effect. And we are applying such drug on babies!!

31 October 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Yee Zin, appreciate you taking the time to leave us a review. We treasure every review such as this as an opportunity for us to learn to serve our customers better.

First of all we would like to apologies for the miscommunication between our marketing team that caused your misunderstanding our cream is 100% natural ya. After we found out, we have update all our site information ya.

First of all, we would like to confirm that our current version of Jolicare Cream is not 100% natural because we use a minimal allowable amount just to help in relieving skin inflammation effectively.

Apart from that, Jolicare™ Cream is a natural herbal formulated cream that is free from any heavy metals, microbial, and alcohol.

It's also FREE from all other types of steroids, especially betamethasone (BM-Steroid) and hydrocortisone (HC-Steroid), which most people worry about due to skin-thinning problems."

An extra note! Jolicare R&D team is also working on Jolicare Cream version that is natural, steroid-free, and effective as well! Stay tuned for it!

I wish you the best skin health & happiness. ;)

Sarah from Team Jolicare

Rated 5 out of 5 stars

Jolicare was working to my baby skin💕

Jolicare was working to my baby skin, from redness to smooth and clean.it's take 2 days -+,syukur alhamdulillah..tq jolicare💕

25 October 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi, Thank you so much for taking the time to provide feedback. We are so delighted that you rate us a 5 Star as we Jolicare strives to inspire and empower families and individuals with itchy and sensitive skin to live freely.😊
We recommend using Jolicare Cream continuously one time a day for another 2 weeks for better internal skin recovery ya.

I wish you the best skin health and happiness.💚

Audrey from Jolicare Team.

Rated 5 out of 5 stars

The best so far for my eczema

The best so far for my eczema. Only used it for 4 days, and my flare is gone! Normally it's a repetitive process, skin drying and peeling and drying again. So far it's not repeating and I'm very happy with it!

21 October 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Amalina, thank you so much for your happy review!

We really happy that Jolicare products have helped your eczema! 💚
Don't forget to apply 1-2 times per day for 2 more weeks although no more itchiness to reduce the repetition rate.

(Do take note that eczema can't be 100% cured ya, but our cream can reduce the itchiness come back ya, we also recommend to keep 1 tub with you just in case for future)

Really so happy for youuuu, Amalina!
Wish your skin nice and smooth with Jolicare!

Jolie from Team Jolicare

Rated 5 out of 5 stars

Impress

I've come across of joli care cream through my insta and decide to give a shot since i've been using steroids cream for my boy when ever his rashes flare up due to sweat and material of cloth he put on. Words i can describe are impress and amaze on how it works on him. Strongly recommended to all and you wont be disappointed with the result. Now i've have no worries when my boy sweat cause i have joli care cream to rely on.

18 October 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Rosmawati, thank you so much for your happy review!

We really happy that Jolicare products have helped your boy's sensitive skin conditions! 💚
We recommend to apply 1-2 times per day for 2 more weeks although no more itchiness to reduce the repetition rate.

(Do take note that eczema can't be 100% cured ya, but our cream can reduce the itchiness come back ya, we also recommend to keep 1 tub with you just in case for future!)

Your experience is always our priority.
I wish you and your family the best skin health & happiness. ;)

Jolie from Team Jolicare

Rated 5 out of 5 stars

This product amazed and surprised me

This product amazed and surprised me. I had a very dry elbow skin condition which had been going on for many years. Didn't actually care much about treating it since its not painful nor itchy but just sometimes the flaky skin gets too annoying. Chanced upon jolicare on socmed & just decided to randomly give it a try. Within 1-2 weeks, my elbows are fully moisturized and skin in wonderful condition

1 October 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Levasko Zhenli Wee, thank you for much for taking the time to leave a review with us ya =) We are super happy to hear your feedback on the improvement of your dry elbow, when your skin is clear recommend to continue apply 1 time daily for another 2 week better internal skin repair ya. Thank you so much ❤️️!
Sarah from Jolicare Team 💁‍♀️

Rated 5 out of 5 stars

Eczema Solution

My husband suffers from eczema outbreak very frequently for many years. Over the years, we incurred substantial medical cost in search of an effective solution for his rashes and itchiness. We are fortunate to have discovered the benefits of Jolicare Original cream, after using the cream and soap for a week, his skin condition improved, and he no longer has to endure any skin related discomfort.

28 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Jenny, Thanks so much for taking the time to leave us a review! I'm very pleased to read your feedback every time you share skin improvement with us on your friends and families. Thank you so much for sharing about Jolicare™ Cream with your friends too 🥰

Rated 5 out of 5 stars

Itchy underarms

I suffered from skin problem (extreme itchiness and dry skin) on my underarms for months. Those area looked reddish and later became dark. I cannot share the pictures because it's my aurat. Tried a few creams but problem still persist. I stumbled upon Jolicare page, read the reviews then made up my mind to buy despite the price. I bought a set, consist of the soap and the original cream. With Allah's will, the itchiness subsided within 3 days and later gone. After almost a month of using the set (applied the cream thinly twice a day), the big oval black spot on my underarms also gone. By the way I cut the soap into 4 small pieces and use it every time I showered (nak jimat). I'm a happy and contented Jolicare customer. If you're still contemplating to buy, I hope my review will help you to decide. Love yourself, okay?

4 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Didi, Thanks so much for taking the time to leave us a review! I'm super glad to hear all the positive reviews from you and super happy that your skin condition has improved amazingly ❤️. Thank you so much 🥰.

Rated 5 out of 5 stars

very good customer service and products

very good customer service and products.
finally found something that works for me after trying so many brands

17 August 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Jesslin, Thanks so much for taking the time to leave us a review! I'm glad that Jolicare™ Cream has helped to improve your skin condition. Thank you! 🥰

Rated 1 out of 5 stars

Please do not buy until you read this

Please do not buy until you read this. They say it's HC-steroid free only, but it doesn't mean it's all steroid free. I recently found out from their customer service there is content of dexamethasone. If you read the instructions, they tell you to slowly wean off the cream, exactly like how you use steroid creams. Sucks to know that babies are using too! Beware.

24 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi XHY, appreciate you taking the time to leave us a such considerate and honest review. We treasure every review such as this as an opportunity for us to learn to serve our customers better. Thank you!

Just to emphasize:
"Jolicare™ Cream only contains a minimal amount of dexamethasone (0.01%) and clobetasol (0.0008%) to help relieve skin inflammation and speed up skin recovery. The dosage is approved by skin specialists and is safe for all, including babies and pregnant mums.

Apart from that, Jolicare™ Cream is a natural herbal formulated cream that is free from any heavy metals, microbial, and alcohol.

It's also FREE from all other types of steroids, especially betamethasone (BM-Steroid) and hydrocortisone (HC-Steroid), which most people worry about due to skin-thinning problems."

Thanks to your suggestion, we've also added this info to our official stores so that our customers are aware before they purchase.

On top of that, our R&D team is also working on future products that can possibly be 100% natural and still be as effective for our customers.

Once again, thank you so much, XHY!
I wish you the best skin health & happiness. ;)

Jolie from Team Jolicare

Rated 5 out of 5 stars

Worked for my 4-yr old niece!

My niece who’s 4 yrs old had eczema for so long, her parents tried so many different creams from doctors, but it just keeps coming back. The scratches just make my heartache…
Gotta be honest, when I introduced Jolicare to them, they were skeptical. But hey, after 2 weeks, they asked “how can I get more of these?”

Guys, it worked! Really thankful to see a bouncing and smooth skin on her, so precious!

7 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi David, Thanks so much for taking the time to leave us a review! I'm super happy to hear that your niece's skin had improved with Jolicare™ Cream, and her skin got smooth again 🥰. Thank you so much ❤️

Rated 5 out of 5 stars

Amazing experience!

Very good products (collagen cream & soap), help to calm my itchiness and rash.
Helpful seller too! :)

7 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi Chrys, Really appreciate you taking the time to leave a review for us! I'm so glad to hear that your skin itchiness and rash has stopped as a result of using our product. We're glad that Jolicare Cream can help to improve your skin condition. Thank you so much ❤️

Rated 5 out of 5 stars

Magical cream to my itchy eczema skin!

I can't believe how fantastic the cream is.
I was skeptical before I tried the cream because I had tried so many different alternatives.

It was a "well, let's just try it out. Nothing to lose anyway" to an "OMG, finally found you!!" kind of experience.

Thumbs up!

7 September 2022
Unprompted review
Jolicare logo

Reply from Jolicare

Hi, thank you so much for your trust & purchase at Jolicare. We're glad that Jolicare Cream can help to improve your skin condition. Thank you so much ❤️

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