Bought a card for my daughter for $25 three days ago. She just checked the balance after activation and she found a balance of 78 cents. How this company is able to operate business when so many peopl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
Got 2 gift cards for $250 each, used one once for a small purchase. The physical card was expired so I tried to call the number on the back to get them replaced but a message says they are having a wi... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
1.3
Bad
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
What a scam this prepaid card is.
What a scam this prepaid card is.
Received this card from a friend and used it twice. The original balance was $100. The final balance was $32. Went to check the balance and register the card for online purchases and the card isn't recognized now where as before it was fine. Called the number on the back of the card and input the number and received a message saying the card was never activated and needs to be returned to the point of sale. What? I had used it twice already. This doesn't instill a lot of confidence in your brand. Your name matches the card. Bunch of jokers. And good luck talking to a person. It's all automated. I figure this was my only chance of recovering my money. I see they respond to people here. All 1 star reviews. I'd be ashamed.
18 August 2024
Unprompted review
Reply from Jokercard.CA
Dear Desmond, we’re truly sorry to hear about your experience with our products and understand your frustration. We’ve requested further details via email from noreply.notifications@trustpilot.com so that we can take a closer look and resolve this issue for you. We appreciate you bringing this to our attention and would like to ensure you get the support you need.
Warm Regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/27/2024:**
Dear Desmond, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
Jokercard.ca
Absolute scam
Absolute scam. DO NOT USE THEM BUY THEM OR REGISTER YOUR CARD!! They WILL steal your money.
Received a 250$ gift card and after registering it within a few minutes nearly all my money had been used towards a company in the US I never heard of. Although at that very moment I was sitting in Canada not in any online shops.
Customer service is nearly non existent. Going through the site lead to numerous broken links including the one to my balance (took me an hour just to find a proper pace).
I am not the only one as there are countless testimonies of others going through the same thing I did online. So if you think you’re the exception just look it up.
AVOID THEM AT ALL COSTS and report them. Somehow they are still being sold in stores.
18 August 2024
Unprompted review
Reply from Jokercard.CA
Dear, Kirk. we are truly sorry to hear about the issue you've experienced with your gift card. Your trust is our top priority, and we understand the frustration this situation has caused. We have taken immediate action and have sent you an email from noreply.notifications@trustpilot.com requesting further details to investigate this matter thoroughly. Please rest assured that we are committed to resolving this issue to your satisfaction. Thank you for bringing this to our attention. Your patience and understanding are greatly appreciated.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/20/2024:**
Hello Kirk, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Absolute garbage
Absolute garbage. I received a Joker card from an elderly relative. The card took forever to register and when I try to check my balance the website is blocking my access. Companies like these should be downright illegal to operate.
16 August 2024
Unprompted review
Reply from Jokercard.CA
Dear Mick, thank you for sharing your experience, and we sincerely apologize for the difficulties you've encountered. We acknowledge your concerns about the card's registration process and the challenges you've faced with accessing your balance. We have requested further details from you via email from noreply.notifications@trustpilot.com so that we can work towards resolving this issue as swiftly as possible. Your feedback is important to us, and we’re committed to making things right.
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/20/2024:**
Hello Mick, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
blocked from their website for browsing…
blocked from their website for browsing too fast, buy literally any other pre paid than this garbage
12 August 2024
Unprompted review
Reply from Jokercard.CA
Dear, Tyson. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/18/2024:**
Dear Tyson, we're sorry we couldn't contact you. Our team is here to help you resolve any issue you face while trying to utilize your Gift Card. If you give us the chance, please call us at 1-855-288-0926 and we'll be more than happy to assist!
Jose G.
Jokercard.ca
Used Visa Jokercard on vacation trip
Used Visa Jokercard on vacation trip, after several purchases the remaining balance of 155$ on the card was stolen. So much dissapointed, I strongly recommend NOT TO USE a Visa Jokercard !!!
9 August 2024
Unprompted review
Reply from Jokercard.CA
Hello, thank you for sharing your experience with us. We're truly sorry to hear about the issues you faced with your Visa Jokercard during your vacation. We take situations like this very seriously and want to ensure that your concerns are addressed. We have reached out to you via email through noreply.notifications@trustpilot.com to gather more details, as resolving this issue is our top priority. Please rest assured that we're committed to finding a solution for you.
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/13/2024:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
Jokercard.ca
I guess the joke is on us....
I was looking for a prepaid card for online streaming services. I bought a joker visa, registered the card and managed to make 1 payment to said streaming service. For both payments, the card was declined even though there is $ in my balance. I go to Joker.ca website to check my balance and it says something about my card not being valid or not enough available funds and to call the number on the back of the card. Too many are having the same problems and Joker seems to be a scam and shouldn't be allowed to take people's money for a prepaid visa that doesn't work. Never again.
26 July 2024
Unprompted review
Reply from Jokercard.CA
Dear, Kevin. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 8/04/2024:**
Dear Kevin, we're sorry we couldn't contact you. Our team is here to help you resolve any issue you face while trying to utilize your Gift Card. If you give us the chance, please call us at 1-855-288-0926 and we'll be more than happy to assist!
Jose G.
Jokercard.ca
The prepaid card won't register or activate for no reason everytime even for checking the balance
I used to enjoy them but everytime I tried to activate or register or check balance of the card I have it would show an error for no reason it read we are unable to process your request at this time. if you continue to receive this error, please contact cardholder services by calling the number on the back of your card. and the site is very wonky at times so everytime I get one I had to manually check the balance by calling the number which is a big pain I wish they can improve the websites I get blocked and locked out by the site alot I wish my cards works but yes they do but it always purchased right I don't know why it does that when the card is already Activated at the store they purchase it I didn't do anything and I need your help my recommendation please put verification box every time you register or check balance like vanilla card does please I wish you have a customer service email or chat I do not enjoy the service my solution just buy vanilla card never buy gift cards issued by EQ bank
28 July 2024
Unprompted review
Reply from Jokercard.CA
Dear, Customer. We apologize for the inconvenience this may have caused. We are committed to providing excellent service. We have contacted you via email from noreply.notifications@trustpilot.com requesting further details to help us promptly investigate and resolve this issue.
Jose G.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA.7/30/2024:**
Hello, thank you for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Jose G.
Jokercard.ca
Joke of Joker Companies
Can I constantly just leave bad reviews? Your In for a major scam and no customer service from this company regardless of there "bot" answers. My card issue was supposedly dealt with over phone in April and have not heard since. When I tried starting new claim they opened and closed it stating I have to fill out a form and every transaction in dispute. You guys really do suck. I hope no one every buys your products or you get investigated as I have gone ahead myself and began a legal action suite. I wish people would read these before buying. I also have made it clear in public places to not purchase anything from you, your welcome.
22 April 2024
Unprompted review
Reply from Jokercard.CA
Dear Brad, we sincerely apologize for the frustration and inconvenience you’ve experienced. It’s clear that we’ve fallen short of our commitment to customer satisfaction, and for that, we are truly sorry. We understand the importance of resolving your issue promptly and efficiently. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we’ve requested additional details to assist us in making things right. Your trust is paramount to us, and we are dedicated to turning your experience around.
Josh R.
Jokercard.ca
Need to change packaging
Joker card Canada seriously needs to change their marketing. The package states Jokercard gamer card and can be used anywhere online worldwide. This is false, called them today since they rejected every single attempt to use on gaming site in the US as well as other countries. When I spoke to the rep he had no comment on the packaging but did say in the fine print their cards will only work online if the site is in Canada. Absolutely bull and false advertising. They are truly a joke and will never buy their product again.
21 May 2024
Unprompted review
Reply from Jokercard.CA
🌟 Dear Alberta, 🌟 We sincerely apologize for any inconvenience you’ve experienced with our Jokercard. We appreciate your feedback and take it seriously. 😔 Our team is committed to resolving this issue for you! We’ve already requested further details via email (from noreply.notifications@trustpilot.com) so we can investigate and address the situation promptly. 📧 Please rest assured that we’re more than happy to assist you, and we genuinely want to make things right. 🤝 Thank you for bringing this to our attention, and we look forward to resolving it for you! 🙌
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 5/26/2024:**
🌟 Dear Alberta, we're sorry we couldn't contact you 😟😔 Our team is here to help you resolve any issue you faced while trying to utilize your Gift Card. If you give us the chance, please call us at 1-855-288-0926 and we'll be more than happy to assist! 🤝
Josh R.
Jokercard.ca
These cards are too easily hackable !!!!
It has happened to me twice now using these cards.
I bought card yesterday afternoon.
Activated it and made a transaction for $3.20.
30 minutes later I tried using it again and it kept getting declined.
Checked the balance and there were pending charges for Call Of Duty for $350 & a couple others.
The card was only for $25.
I called immediately and told them what was happening.
Since the transaction was made from the States & I am in Canada they knew it wasn't me.
And why would I try & buy something for $350 when I know the card is only worth $25 !
Still I have to fu****g wait 7-10 days for the charge to be declined then call them back and get a new card issued.
So like 3-4 weeks to get back $25.
Second time it's happened to me.
Horrible cards.
Never buy again.
27 March 2024
Unprompted review
Reply from Jokercard.CA
Dear Betty,
We are truly sorry to hear about your recent experience with our cards. Please know that we take such matters very seriously and consider your case a high priority. We understand the frustration of unauthorized transactions and the inconvenience it has caused you.
We have reached out to you via Trustpilot direct message to gather more information and to ensure a thorough investigation. Our team is committed to resolving this issue promptly and to your satisfaction. We appreciate your patience as we work to secure your funds and prevent such incidents in the future.
Thank you for bringing this to our attention. Your trust in our service is paramount, and we are dedicated to restoring it.
Sincerely,
Josh R.
Jokercard.ca
can´t buy anything
23 January 2024
Unprompted review
Reply from Jokercard.CA
Hi Alan,
Thank you for contacting jokercard.ca regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Juan P.
This company is trash
This company is trash. Please do not use their services. I bought a card in December and I put $500 on the card when I went to use it the card wasn’t valid. It was a bogus card that they gave me when I called the customer service line they wanted me to wait for 4-6 weeks to get my $500 back. This is a total piece of 💩. After going back-and-forth with them, they told me they could send me another card .They didn’t even want to give me my $500 back. And now they finally approved my refund they still want me to wait another 30 business day to receive the money and the mail. This is a total bull💩. 🖕🏾 this company.
10 January 2024
Unprompted review
Reply from Jokercard.CA
Hi Cedric,
Thank you for contacting Jokercard.ca regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Juan P.
Joker is an actual JOKE!
Joker is an actual JOKE! I am speaking for my mom. Her cousin gave her a Joker Mastercard gift card and she used her card of $50 once today for $33.55 and her remaining balance is $9.74?!!! When is should be $16.45?!! That is a got damn scam! NEVER PURCHASE FROM JOKER! They rip you off. The customer service on the phone doesn’t let you talk to a person either. So this a FULL SCAM BEWARE EVERYONE!
7 January 2024
Unprompted review
Reply from Jokercard.CA
Hi Tiffani,
Thank you for contacting Jokercard.ca regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Juan P.
Card Not Activating
I am to be sent a new card after multiple previous did not work, should it work then I will change my rating
8 December 2023
Unprompted review
Reply from Jokercard.CA
Hi Bowen,
Thank you for contacting Jokercard.ca regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Juan P.
Weĺl purchase 175 dollar mastercard and…
Weĺl purchase 175 dollar mastercard and i went to use it and it was declined as soon as i put money on it it was being used and your customer service people are useless if they cannot fix this problem make me wait you won't wait for the money I paid you now the customer has to wait because now I can't order the parts
1 December 2023
Unprompted review
Reply from Jokercard.CA
Hi Fred,
Thank you for contacting Jokercard.ca regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience.
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Juan P.
Complete scam
Complete scam. I bought a card which offered "5% cashback" at select merchants...and I made purchases as those merchants....after waiting 2 weeks, I never got my 5% cashback...I called and escalated and someone finally emailed back saying "my card does not have the 5% cash back feature". WHAT A SCAM!!!!! They try to lure you in with 5% cash back and don't honor it......and to boot, you have to chase them down for any reponses. Very poor customer service...I will NEVER buy their cards again....STAY AWAY from them.
5 September 2023
Unprompted review
Reply from Jokercard.CA
Hi,
Thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. We have contacted you via Trust Pilot DM to learn more about your experience. For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Luis H.
Giftcards.com.
DO NOT WASTE YOUR TIME OR MONEY!!
DO NOT WASTE YOUR TIME OR MONEY!!! I tried to purchase online and is ALWAYS declined. I registered the card in order to use online but it doesn't work. Totally wasted my money. There is no way to reach a real person when trying to get customer service. I used the chat on their website which was a total waste of my time. The person on the other end took 5 minutes between texts to respond and did not help one bit and finally said to call the phone number or go to the website it says on the back of the card. While I was typing to explain this was the website it says on the back and that the phone number is a useless avenue he just ended the chat session. Terrible company!!! I will be warning people any way I can to not purchase these cards. It is a scam. Retailers should not be offering these and need to pull them off their shelves!!!
7 October 2022
Unprompted review
SCAM! FINAL SALE, NO REFUNDS IF THERE IS A PROBLEM!
I wish I had seen all the negative reviews before. Both THEPERFECTGIFT.CA and JOKERCARD.CA are a FULL SCAM. I just bought them because I saw them at SHOPPERS DRUGMART and I trusted that they would be reliable. I couldn't buy anything online and when I went back to SHOPPERS they told me these cards are FINAL SALE, NO REFUNDS from either SHOPPERS or this company which is based in the US and when you call the Phone Number is a Fully Automated System with no way to talk to someone. I've never had this problem with OTHER GIFT CARDS. I don't understand why in the world SHOPPERS keeps selling these. THEY ARE THE WORST.
22 November 2020
Unprompted review
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