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Review summary

Created with AI, based on recent reviews

Considering 84 reviews, reviewers had a great experience with this company. Customers frequently highlight the flexibility of the work, allowing them to assist others while managing personal commitments. Many find the experience rewarding, appreciating the opportunity to help people in need and build meaningful relationships with clients. The staff is often praised for being exceptional, and the overall user experience is described as positive and easy to navigate. However, some customers also noted issues with payment, including concerns about mileage reimbursement and occasional delays in receiving pay. A few other people also felt that the service was being misused, with some clients requesting cleaning services for those who could do it themselves. Additionally, some reviewers expressed dissatisfaction with customer service, citing lack of follow-up on concerns or difficulties with account access.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising their helpfulness, quick responses, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the service as great and... See more

User experience

Consumers find the user experience to be positive, often describing it as user-friendly, easy, and effective.... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers appreciating being paid as they go and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing frustration... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Knowing and helping people with different tasks, companionship, or transportation is flexible and work at your own pace. The company won with the job being flexible for others, so they can care for th... See more

Company replied

Rated 4 out of 5 stars

Papa Pals offers great flexibility and you will likely meet some clients who will become your true friends over time. If you are looking for a supplemental income, this is perfect. Last second jobs ma... See more

Company replied

Rated 4 out of 5 stars

The fact that papa pal exists to assist the elderly which are already sadly neglected , it’s also allowing for those of us who really care about them to provide many helpful services while also giving... See more

Company replied

Rated 5 out of 5 stars

I don’t have any complaints for Papa . I enjoy the upfront information given about members to help you decide a job. I have had to call in two grave concerns w/o any follow up if members were review f... See more

Company replied


Company details

  1. Home Health Care Service
  2. Pharmacy

Written by the company

Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Phenomenal experience

Phenomenal experience. My members are great people whom build trust, relationship with. I listen to their concerns and provide improvements or solutions. Great company to work for. They ensure my safety and improve on services and scheduling to meet my needs and the needs of their clients.

6 June 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing this with us, Ulanda! 💙 We appreciate you and all the amazing work you do as a Papa Pal.

Rated 5 out of 5 stars

I had a really good day

I had a really good day. I enjoyed the person assigned to me. We had a very nice conversation. We got along well. Everything went smoothly.

12 May 2025
Unprompted review
Papa logo

Reply from Papa

That's so great to hear! Thank you for sharing your feedback with us, Liz. 😊

Rated 1 out of 5 stars

If I could leave 0 stars I would

If I could leave 0 stars I would. The work being done to help people in need is beautiful and fulfilling, however, the customer service is abhorrent. I’ve been in a back and forth with them for over a week because they don’t want to reimburse me for the tolls I’ve paid in order to complete the visits. If you live in an area where you have to take toll roads, i would be very weary of taking those visits. I’ve spent more on tolls going to and from visits, than I made from the visits. When you call them out on this, they simply close out the request with no further word. Very disappointed that I will no longer be able to take visits outside of my city, and the connections that I made with clients will be lost. Such a shame.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

papa Pal has opened a door of care…

papa Pal has opened a door of care ministry in overall relationship with various age of people who need assistance. Since the pandemic, I had been looking for a second job and thank God, I found one that is catering to me, and I can cater to other.

29 April 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Tara! We appreciate you and all of the awesome work you do as a Papa Pal. 🌟

Rated 5 out of 5 stars

I really enjoyed working with my Papa…

I really enjoyed working with my Papa member today. We had a lovely conversation. She was so very grateful for the help with cleaning and making sure that I took the time to make sure that there was no falling or tripping hazards. She was so happy to spend a few hours with someone that really showed that they care about her and her safety.

22 April 2025
Unprompted review
Papa logo

Reply from Papa

Hi Mary, we appreciate you sharing your experience with us. Thanks for all of the great work you do as a Papa Pal! 😊

Rated 5 out of 5 stars

Rewarding Experiences

Working with Papas has been very rewarding. Have developed great relationships.

14 April 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Jeannine! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 4 out of 5 stars

Dharma

I liked talking with the woman with whom I was there for companionship and house tasks for. I found out we had the same hobbies. We both love singing, card games and reading. I vacuumed the house which gave me my meditation time and exercise. It helped my mind and body and I also helped someone else in the process. What is better than that?!

14 April 2025
Unprompted review
Papa logo

Reply from Papa

That's so sweet! Thanks for sharing your feedback with us, Melinda. We appreciate you and all of the awesome work you do as a Papa Pal! 💙

Rated 3 out of 5 stars

I dislike the pay

I dislike the pay. The work is very meaningful.

3 April 2025
Unprompted review
Papa logo

Reply from Papa

Hi there, we're sorry to hear this. We appreciate your feedback and assure you that we take all feedback very seriously and all reviews are raised with the relevant team for consideration.

Rated 2 out of 5 stars

Lots of disorganization with this…

Lots of disorganization with this service. I was sent on several timed appts that had already been covered by someone else that they had contacted. Company never notified me after I had committed. Waste of my time and gas with no reimbursement. They do not pay mileage to the clients home, which can really add up. You will only be reimbursed if you take them from their home to an appt and back home. The other issue I have is the service that you are to provide may be for say, light housekeeping. Some clients will book misuse the term “light” housekeeping and require very physical tasks. I recently went to a new client and she was 100% physically able to do housework, and did. It was fall and she was moving in the spring. This was a very large house. She wanted floors steam cleaned, 3 bathrooms completely cleaned, I mean on hands and knees on the floor scrubbing, vacuuming all stairs and carpeting throughout house, dusting each room, and much more. She booked for 1.5 hours and she was relentless, right behind me watching if I missed a spot. This, I felt, was NOT light housework and it was not set up appropriately. I feel that many use it as a maid service and that is not what the service is meant for.

15 October 2024
Unprompted review
Rated 5 out of 5 stars

Really great app.

The person I worked for was a happy positive person. Great conversation, great laughs.

19 February 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Heather! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 5 out of 5 stars

My experience with Papa it's great I…

My experience with Papa it's great I love helping the seniors I love the app I love the whole program and I think it's very good for those seniors who are by their self and need help in their homes

5 March 2025
Unprompted review
Papa logo

Reply from Papa

Thank you for sharing your feedback with us! We always appreciate hearing from Papa Pals like you. 😊

Rated 1 out of 5 stars

Will you become a Papa Pal

decided to apply to become a Papa Pal. I completed their screening questions. Once that was done I looked at some short informational videos and answered knowledge questions related to handling the job. After I completed everything I received an email welcoming me. I went on the App and tried to if there were any jobs in my area bit I couldn't access anything. I kept trying no luck. I communicated to one of their chat associates they couldn't find me registered. I went back & forth sent a screenshot showing the acknowledgement which didn't make a difference. They told me I would need to do everything again. I felt they should have handled this differe tly I didn't do it again.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

Papa Pal gives assistance to the…elderly and disabled.

Papa Pal gives assistance to the elderly and disabled.I have worked as a Pal for over two years and so enjoy helping the members connect the dots,I enjoy making my own schedule, and the variety of jobs to do!Papa Pal app is easy to use..company very helpful when issues arise!A great part time gig!

28 January 2025
Unprompted review
Papa logo

Reply from Papa

Thanks for sharing your feedback with us, Mary! We appreciate you and all of the awesome work you do as a Papa Pal! 🌟

Rated 5 out of 5 stars

Papa is a blessing

I think Papa is a blessing. I can get the help I need when I need it even for gardening and shopping trips. It's a wonderful program for seniors who live alone or cannot do things they used to do

10 December 2024
Unprompted review
Papa logo

Reply from Papa

Thank you for sharing your feedback with us! We always appreciate hearing from members like you. 💙

Rated 4 out of 5 stars

Papa Caregiver

Being a Papa caregiver is great. You meet new people and get to know them a little better. Papa needs to upgrade thier response system, when you're in your car driving, you don't have time to text in thier chatbox, when you have a situation with your visit.

11 January 2025
Unprompted review
Papa logo

Reply from Papa

Hey Miranda, thanks for your feedback! We always appreciate hearing from our Papa Pals. Please be assured that your comments will be raised with the relevant team for consideration. Have a great day!

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