Knowing and helping people with different tasks, companionship, or transportation is flexible and work at your own pace. The company won with the job being flexible for others, so they can care for th... See more
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Papa is a new kind of care, built on human connection. Across the country, health plans and employers look to Papa to provide vital social support by pairing older adults and families with Papa Pals, trained and vetted companions, who provide a helping hand and an open ear, resulting in less loneliness and better health. Established in 2017, Papa offers the following services: transportation services, running errands, help around the house, teaching technology and offering an amazing social experience. Although Papa’s main office is located in Miami, FL, Papa is now available in all 50 states through the convenience of our app. For more information, visit www.papa.com.
78 SW, 7th Street, 33130, Miami, United States
Replied to 18% of negative reviews
Typically replies within 1 week
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Phenomenal experience. My members are great people whom build trust, relationship with. I listen to their concerns and provide improvements or solutions. Great company to work for. They ensure my safety and improve on services and scheduling to meet my needs and the needs of their clients.

Reply from Papa
Had a great experience getting to know the member, and driving him where he needed to go. Great conversation.

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Everything went smooth everything was as described.

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I had a really good day. I enjoyed the person assigned to me. We had a very nice conversation. We got along well. Everything went smoothly.

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If I could leave 0 stars I would. The work being done to help people in need is beautiful and fulfilling, however, the customer service is abhorrent. I’ve been in a back and forth with them for over a week because they don’t want to reimburse me for the tolls I’ve paid in order to complete the visits. If you live in an area where you have to take toll roads, i would be very weary of taking those visits. I’ve spent more on tolls going to and from visits, than I made from the visits. When you call them out on this, they simply close out the request with no further word. Very disappointed that I will no longer be able to take visits outside of my city, and the connections that I made with clients will be lost. Such a shame.
papa Pal has opened a door of care ministry in overall relationship with various age of people who need assistance. Since the pandemic, I had been looking for a second job and thank God, I found one that is catering to me, and I can cater to other.

Reply from Papa
Papa is a meaningful flexible way to make money and build relationships.

Reply from Papa
I really enjoyed working with my Papa member today. We had a lovely conversation. She was so very grateful for the help with cleaning and making sure that I took the time to make sure that there was no falling or tripping hazards. She was so happy to spend a few hours with someone that really showed that they care about her and her safety.

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Working with Papas has been very rewarding. Have developed great relationships.

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I liked talking with the woman with whom I was there for companionship and house tasks for. I found out we had the same hobbies. We both love singing, card games and reading. I vacuumed the house which gave me my meditation time and exercise. It helped my mind and body and I also helped someone else in the process. What is better than that?!

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Reply from Papa
Lots of disorganization with this service. I was sent on several timed appts that had already been covered by someone else that they had contacted. Company never notified me after I had committed. Waste of my time and gas with no reimbursement. They do not pay mileage to the clients home, which can really add up. You will only be reimbursed if you take them from their home to an appt and back home. The other issue I have is the service that you are to provide may be for say, light housekeeping. Some clients will book misuse the term “light” housekeeping and require very physical tasks. I recently went to a new client and she was 100% physically able to do housework, and did. It was fall and she was moving in the spring. This was a very large house. She wanted floors steam cleaned, 3 bathrooms completely cleaned, I mean on hands and knees on the floor scrubbing, vacuuming all stairs and carpeting throughout house, dusting each room, and much more. She booked for 1.5 hours and she was relentless, right behind me watching if I missed a spot. This, I felt, was NOT light housework and it was not set up appropriately. I feel that many use it as a maid service and that is not what the service is meant for.
The person I worked for was a happy positive person. Great conversation, great laughs.

Reply from Papa
My experience with Papa it's great I love helping the seniors I love the app I love the whole program and I think it's very good for those seniors who are by their self and need help in their homes

Reply from Papa
I learn a lot from this company always to care about others.

Reply from Papa
decided to apply to become a Papa Pal. I completed their screening questions. Once that was done I looked at some short informational videos and answered knowledge questions related to handling the job. After I completed everything I received an email welcoming me. I went on the App and tried to if there were any jobs in my area bit I couldn't access anything. I kept trying no luck. I communicated to one of their chat associates they couldn't find me registered. I went back & forth sent a screenshot showing the acknowledgement which didn't make a difference. They told me I would need to do everything again. I felt they should have handled this differe tly I didn't do it again.

Reply from Papa
Papa Pal gives assistance to the elderly and disabled.I have worked as a Pal for over two years and so enjoy helping the members connect the dots,I enjoy making my own schedule, and the variety of jobs to do!Papa Pal app is easy to use..company very helpful when issues arise!A great part time gig!

Reply from Papa
I think Papa is a blessing. I can get the help I need when I need it even for gardening and shopping trips. It's a wonderful program for seniors who live alone or cannot do things they used to do

Reply from Papa
Being a Papa caregiver is great. You meet new people and get to know them a little better. Papa needs to upgrade thier response system, when you're in your car driving, you don't have time to text in thier chatbox, when you have a situation with your visit.

Reply from Papa
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